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Community Feedback

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We share the responsibility of good campus stewardship with the greater TMU community — your service requests and reports help us continuously maintain a clean, hygienic and good-working environment and infrastructure.

In a typical year, the Facilities Help Desk may process 26,000-30,000 work orders generated by students, faculty, staff and special projects. Your feedback is valuable and it helps us serve the TMU community better and provide an excellent overall client experience.

What our clients say about our service

Responses Over 948 feedback surveys have been received, since 2021.
Timeliness 86% of respondents rated our response times to their client request as 4/4, with an average rating of 3.77/4
Communication 85% of respondents rated our service communications as 4/4, with an average rating of 3.73/4.
Outcomes 92% of respondents said the service was completed as they requested.
Feedback 94% of survey respondents would recommend our services.

How we use your feedback

Your insight helps us improve our communication, responsiveness and quality of work. With each and every service request closure email, you will have the opportunity to provide us with your feedback . The “Tell us how we did!” link is customized to your service request and will help us identify areas of improvement that matter most to you.

Meeting your service expectations

All community feedback is valuable. If a community member indicates on our survey that their service request was not addressed to their satisfaction, the Facilities Help Desk will always follow-up to ensure that any deficiencies are promptly corrected. Facilities Management and Development is committed to a standard of user-centred service excellence — We will fix it!