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Elevator service alerts and updates

Status updates for critical elevators

Toronto Metropolitan University has almost 80 elevators and combined they travel hundreds of thousands of vertical kilometers each year. 

There are a number of sole-elevator buildings and elevators that have accessibility implications. To keep the community up to date about elevator outages in these critical units, TMU's Facilities Management and Development ("Facilities") posts service alerts on the Facilities website.  The service alerts include repair timelines, if available, and alternative accessible routes. They are updated as more information becomes available and when the elevator returns to service.

Opt-in to receive emails about access restrictions due to elevator outages

If an elevator outage impacts access (i.e. it is the only elevator in the building), an alert is posted online email is sent to a targeted list as quickly as possible within regular business hours.

If you would like to opt-in to receive service alerts emails about elevator outages that impact access, sign up to be on the Elevator Outage Service Alert notification list.

 (google form) Elevator Service Alert Notification List Sign Up (external link) 

If you signed up to receive elevator outage notifications and would like to be removed from that mail list, please contact the Facilities Help Desk at or 416-979-5091. Please note that once you've made this request, there may be a slight delay in applying the change. You may still receive elevator outage notifications if you are an employee who is identified as belonging to a department with space in the affected building.

What to do if an elevator malfunctions while you are in it

When an elevator malfunctions, any riders are released and then the elevator is then temporarily shut down until it can be examined by a technician.

If you are stranded in an elevator, it’s most important to remember to stay calm. Never attempt to free yourself, unless you are specifically instructed to do so by the Fire Department or emergency services, as it could create an unnecessary danger.

  1. Remain calm and use the emergency phone, intercom or alarm button to signal for assistance and alert  TMU Security who will dispatch a technician.
  2. If you have a cellphone or mobile device, you can contact TMU Security at or 416-979-5040.
  3. In the case of emergency, call 911.
  4. Be prepared to provide the following information:
    • Your name
    • Building name
    • Elevator location and floor (if known)
    • Current situation
  5. Help reassure other passengers and remain calm until help arrives.

Planning for accessibility needs in the event of evacuations

There are many types of health conditions and impairments that may affect a person’s ability to safely evacuate a building. Leaders and employees can review the Evacuation Plans for People Requiring Assistance information for guidance on setting up emergency information and procedures related to accessibility needs during evacuations.


If you have any questions, please contact the Facilities Help Desk at or 416-979-5091.