Mail items are processed in our facilities daily to meet Canada Post mailing deadlines. Whether dropped off in-person or picked up during our daily mail runs, we process outbound, interoffice and Inter-University Transit System (IUTS) mail.
Mail delivery and pickup runs
At least one visit is made to each TMU department daily for mail dropoff and pickup.
Before sending your mail
Whether mailing a single correspondence internally or multiple packages externally, follow the guidelines below to ensure your items arrive intact and on time.
While you’re welcome to submit both official and unofficial university mail for processing through TMU Mail Services, it’s important to note the differences and prepare your mailings accordingly.
Official university mail
correspondences concerned with academic or administrative matters
mail required to conduct the affairs of the university
mail required to carry out the individual's professional and scholarly activities related to their discipline
mailings on behalf of professional societies and other organizations are considered unofficial university mail. However, with advance approval from the department head in writing, the Mail Room will process and charge these items to the department account
Personal/Unofficial university mail
personal correspondence concerned with domestic, personal or private matters
should be kept separate from official mail
- should be placed into a non-university envelope with the appropriate postage in advance. Mail Services cannot provide postage for personal/unofficial university mail items
All recipient addresses must have a complete address. For Canadian addresses, please include a postal code without additional characters such as commas, periods or hyphens. For help finding a Canadian postal code, see the Canada Post (external link) website.
Mail items must be properly prepared to prevent damage to mailing machines or injury to postal employees.
all overstuffed and large manila envelopes should be sealed by the sender prior to mail pickup
please do not close envelopes with staples or cover staples with tape
Restrictions may exist for mailing certain items to the USA and other foreign countries. If in doubt, please check the Canada Post (external link) website.
Before mail is picked up, it must be separately bundled according to destination, e.g. by department within TMU, IUTS, Canada, USA, international.
TMU Mail Services provides postage for all mailings considered official university mail and ensures items conform to mailing regulations. We determine the most economical and fastest means on behalf of senders.
Once processed, postage and any other charges incurred from sending is charged back to individual departments. Please note that we cannot provide postage for personal/unofficial university mail items.
Parcels should be set aside from other mail, with a separate mail chit completed and marked "courier post".
Large or heavy parcels
If your parcel is larger than 9" x 12" x 10" and/or weighs over 20 lbs., please contact Receiving 24 hours in advance at firstname.lastname@example.org or 416-979-5000, ext. 557021 for a separate pickup.
Parcels going out-of-country require the following information:
complete street address (P.O. Box is not acceptable)
local phone number where possible
package contents for customs purposes
approximate value of shipment
- reason for shipping, e.g. sent back for repair, return to sender
For mailings of 50 pieces or more, please inform the Mail Room a few days in advance to allow for scheduling, handling and metering of your mail. Contact the Mail Room at 416-979-5000, ext. 557020.
Items part of a large-quantity mailing must be separated from regular mail and bundled according to destination, e.g. by department within TMU, IUTS, Canada, USA, international.
Prior to pickup, please:
seal large envelopes, overstuffed envelopes and envelopes with side flaps
do not seal envelopes with top flaps - leave the flaps in an upright position
Please check with the Mail Room before purchasing envelopes if you intend to send a large quantity of:
envelopes with non-standard closing flaps such as greeting card envelopes with a rectangular flap
- envelopes containing inserts of different sizes, making it uneven
How to send your mail
Mail at TMU is sent by way of internal, inter-university, Canada Post and private courier systems. Depending on which system is used, your specific mail preparations will differ.
Mail Services completes daily runs to departments and faculties for mail dropoff and pickup. Your items can be picked up during this run, dropped off in the Mail Room or arranged for a special pickup if it’s heavy, oversized or numbering more than 50 pieces.
All TMU internal mail should be placed in a brown interoffice mail envelope clearly showing the recipient’s name and department.
Items too large for interoffice envelopes should be securely wrapped and clearly marked “interoffice” to avoid loss amongst external mail.
Please ensure items intended for the inter-university transit system are marked with “IUTS” on the package.
Properly preparing packaging and mail chits helps ensure your items are processed on time and not returned for additional details or preparation. Ensure each piece, or bundle, of external mail includes a:
Please indicate on the chit:
your department and eight-digit cost centre number
total number of pieces by mail category, e.g. interoffice, external, courier
the project or account number you’d like us to charge if items are not covered by the main department account. In these instances, please complete a separate chit as only one account should be indicated per chit
Mail without a properly completed mail chit cannot be processed.
To request mail chits, contact the Mail Room at 416-979-5000, ext. 557020 or email@example.com.
It’s important to include a name and department on the upper left-hand comer of the envelope or parcel, in case it needs to be returned to the sender.
Once prepared, envelopes and small parcels being sent by courier can be included for pickup in the daily mail run.
If your courier mailings contain large, heavy and/or multiple parcels, please contact Receiving 24 hours in advance for a separate pickup at firstname.lastname@example.org or 416-979-5000, ext. 557021.
Please ensure all courier items:
include a recipient’s complete address
indicate the department cost centre or the recipient’s courier account number if you’re sending the shipment collect
arrive at the shipping department by 2:30 p.m. to allow time for the shipment’s data entry