The Accounts Receivable team handles all billings initiated by the university. If your department provides goods or services to customers on a credit basis, or if you invoice sales from your department, we’ll help you manage the receivables, including aging reports and collection.
For more on the accounts receivable system objectives, visit the:
For questions, please contact the Accounts Receivable department directly at firstname.lastname@example.org.
The billing process is undertaken by departments and differs depending on the amount you’re billing.
Less than $50
Payments by cash, cheque or credit card can be directed to the department cost centre. Visit the Deposits page for steps on how to make a deposit.
More than $50
Complete an PDF fileAccounts Receivable Invoice Requisition Form and submit it via the Financial Services dropbox at 1 Dundas Street West, 9th floor. Alternatively, you can scan and email a signed copy of the form to email@example.com.
More than $500
Complete an PDF fileAccounts Receivable Invoice Requisition Form and submit it via the Financial Services dropbox at 1 Dundas Street West, 9th floor. Note that invoices for more than $500 requires approval from a dean, manager or supervisor on the form.
Accounts receivable invoice process
Once an accounts receivable invoice requisition form is received by Accounts Receivable, the following will occur:
- the invoice is entered into the financial system, detailing:
- the goods or services provided to the client
- the amount due
- the invoice is sent to the client either electronically or by mail
- once the invoice is issued, the amount is credited to the billing department’s cost centre
- Accounts Receivable will follow up with the department and/or client to collect the outstanding funds if the invoice remains outstanding past the terms
For invoices that remain outstanding beyond 365 days, the outstanding amount will be debited back from the department cost centre and the invoice sent to a collection agency. In such cases, we’ll give you 20 days’ notice.
If the collection agency is successful, the invoice amount will be credited back to the department, minus agency fees.
Roles and responsibilities
With billing departments sharing tasks in the billing process with Accounts Receivable, we’ve put together a chart highlighting the tasks to be aware of.