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Collection Services

Toronto Metropolitan University Collection Services works with students to resolve past-due payment issues fairly and equitably, before they become unmanageable.

Student account holds

When fees for the upcoming semester aren’t paid on time or when your student account is deemed high-risk for non-payment, it's put on collection hold until fees are paid in full. Accounts that remain overdue follow a schedule of actions.

The table below shows how account holds escalate:

Days overdue Impact
31 days
  • Students are unable to request official transcripts
  • Graduation award documents are withheld
61 days
  • Students are unable to enroll into new courses
  • Students are unable to view their grades 
  • Students cannot request proof of enrolment letters/verifications
181 days
  • Outstanding fee balances without a payment plan may be assigned to an external collections agency and reported to credit rating bureaus

Please note that Collection Services’ holds do not result in students being dropped from current courses or from accessing university services other than those listed above.

Is your student account on hold?

Learn about the possible reasons why you’re receiving collection calls or having trouble completing administrative tasks.

When your fees remain unpaid for 31 days after the payment due date, an account hold will appear in the Holds section of your Student Center on MyServiceHub

Students with holds on their account may be restricted from accessing certain university services. You may also receive collections calls or emails regarding your outstanding fees.

Account holds will restrict you from accessing certain university services. If your fees remain unpaid, you will lose access to additional services and your account may be assigned to an external collections agency.  

Please review the table in the student account holds section of this page to learn more about the impacts of holds, based on the number of days that fees are overdue.

When your student account has been in collections numerous times.

If you have tuition fees past due at the time of course intention conversion, the MyServiceHub system will automatically drop you from any preselected course intentions for next semester.

Your account is forwarded to a collection agency when:

  • There’s a lack of response from you;

  • Payment arrangements are broken; or

  • Full payment has not been received by a specified timeframe.

If you’ve received a message to call this number, it’s because your student account is on hold due to unpaid fees. Give us a call back and we’ll help you sort through the details.

General student support questions can be directed to the Service Hub.


If you have questions about student account holds or collection options, contact Collection Services at 416-979-5071 or