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CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.

Scheduled Changes

Application/Service
 Recurring Maintenance  Scheduled Maintenance
Adobe AEM                                     
           

Every Thursday from 6 a.m. - 8:30 a.m. 

Thursday, June 11, 6:30 a.m. to 8:00 a.m. 
Applying assorted fixes and features to Adobe AEM.
User Impact: AEM author production needs to be restarted between 6:30 a.m. and 8:00 a.m. https://www.torontomu.ca won't be affected.
Alfresco (ChooseTMU Applicant Portal) Daily 4 a.m. - 5 a.m.  

CFAPS

 Last Friday of each month 6 a.m. - 8 a.m.
Citrix N/A  
eHR N/A    
Learning Management System Every Friday 6 a.m. - 8 a.m.

my.torontomu portal

 Every Friday 6 a.m. - 8 a.m.  
OneCard N/A  
MyServiceHub Daily midnight - 1:15 a.m.   

Sunday, June 14, 8:00 a.m. to 4:00 p.m. 
Updating MyServiceHub.
User Impact: MyServiceHub production will remain up and running as no outage will be required.
RMS, Account activation and Self Service Every Friday 6 a.m. - 8 a.m             
 
TMU-VPN

N/A

  
FIS Daily 10:45 p.m. - 1:05 a.m.  
ServiceNow    
Virtual Applications Daily 2:30 a.m. - 3 a.m.  

Additional Scheduled Changes

  • Tuesday, June 16, 8:00 a.m. to 9:00 a.m. 
    Updating ColdFusion servers.
    User Impact: All Coldfusion apps on will be unavailable during this outage.
  • Tuesday, June 16, 9:00 a.m. to 9:30 a.m. 
    Updating Tomcat.
    User Impact: This change will only impact UPO Dashboard/Report users.
  • Wednesday, June 17, 8:00 a.m. to 9:00 a.m. 
    Updating Tomcat on application servers.
    User Impact: During the upgrade process apps hosted on the hr.apps, ev1.cf, and applications like TAI and RODocs will be unavailable for short periods of time.

  • Sunday, June 21, 12:01 a.m. to Monday, June 22, 1:15 a.m. 
    Updating MyServiceHub.
    User Impact: MyServiceHub production and all related functions will be down during the outage window.
  • Sunday, June 21, 1:00 a.m. to 9:00 a.m. 
    Upgrading ServiceNow.
    User Impact: CCS, HR, CELT and Finance users accessing ServiceNow may experience performance issues during the upgrade.

 Please email jbhathal@torontomu.ca and restiani@torontomu.ca to report completion, postponement or cancellation of any change.

Select here for Previous Changes.