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CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.

Scheduled Changes

Application/Service
 Recurring Maintenance  Scheduled Maintenance
Adobe AEM                                     
           

Every Thursday from 6 a.m. - 8:30 a.m. 

      
Alfresco (ChooseTMU Applicant Portal) Daily 4 a.m. - 5 a.m.  

CFAPS

 Last Friday of each month 6 a.m. - 8 a.m.
Citrix N/A  
eHR N/A    
Learning Management System Every Friday 6 a.m. - 8 a.m.

my.torontomu portal

 Every Friday 6 a.m. - 8 a.m.  
OneCard N/A  
MyServiceHub Daily midnight - 1:15 a.m.  
RMS, Account activation and Self Service Every Friday 6 a.m. - 8 a.m  
TMU-VPN

N/A

  
FIS Daily 10:45 p.m. - 1:05 a.m.  
ServiceNow    

 

 
Virtual Applications Daily 2:30 a.m. - 3 a.m.  

Additional Scheduled Changes

  • Thursday, July 16, 7:00 a.m. to 10:00 a.m.  
    Updating MATLAB licensing.
    User Impact: Users will not be able to launch software during the upgrade. Brief outage is expected.
  • Thursday, July 16, 7:00 a.m. to 10:00 a.m.  
    Updating Solidworks licensing.
    User Impact: Users won't be able to launch software during upgrade.
  • Thursday, July 16, 8:00 a.m. to 9:00 a.m.  
    Upgrading Application servers.
    User Impact: Access to CCSHR, RODocs, TAI will be unavailable during the upgrade.
  • Thursday, July 16, 8:30 a.m. to 9:00 a.m.  
    Updating Constituo.
    User Impact: This will cause an outage for Constituo Satellite. Chang School international applications will be paused for the duration of the downtime.  CCS is working with RO to coordinate - RO is responsible for any needed communication.
  • Sunday, July 19, 9:00 a.m. to 5:00 p.m.  
    Updating network at MAC building.
    User Impact: There’s no user impact due to redundancy, no downtime is expected.
  • Monday, July 20, 9:00 a.m. to 9:30 a.m. 
    Updating UPO dashboards/reports.
    User Impact: No access to UPO dashboards/reports during the upgrade. End users will be notified.
  • Monday, July 20, 12:00 p.m. to 12:30 p.m.  
    Updating TAI dashboards.
    User Impact: No access to TAI during the upgrade. End users will be notified.

  • Sunday, July 26, 8:00 a.m. to 4:00 p.m. 
    Updating MyServiceHub & eHR.
    User Impact:
    1. MyServiceHub production will not have an outage. There will be a brief outage for non-production environments.
    2. eHR production will have a brief outage for web services from 8 am to 9 am. All non-production environments will also have a brief outage on Sunday.
  • Sunday, August 30, 8:00 a.m. to 8:00 p.m.
    Updating eHR.
    User Impact: eHR production and all related functions will be down during the outage. All non-prod environments will have a brief outage throughout the day.
  • Sunday, September 20, 8:00 a.m. to 10:00 a.m. 
    Updating MyServiceHub.
    User Impact: MyServiceHub production and all related functions will be down during the outage on the 20th. All non-prod environments will have a brief outage throughout the day.
  • Sunday, September 27, 8:00 a.m. to 4:00 p.m. 
    Updating eHR.
    User Impact: eHR production will remain up and running as no outage will be required.
  • TBD
    Updating InstantID.
    User Impact: This will cause an outage for InstantID.  Onecard office is aware of the outage and will coordinate comms and testing after the upgrade

 Please email jbhathal@torontomu.ca and restiani@torontomu.ca to report completion, postponement or cancellation of any change.

Select here for Previous Changes.