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Supported Hardware

 

Note:  Due to fluctuation in the exchange rate between the Canadian and US dollar, the prices of computer equipment may vary.

All computer hardware on the supported hardware list is:

  • thoroughly evaluated and tested to meet CCS performance standards
  • compatible with the Toronto Metropolitan University Network (TMUnet)
  • delivered, set up and configured by CCS technicians
  • fully supported by CCS as an authorized warranty service depot for supported brands. Manuals, tools, parts and expertise are on site.
  • supported after the initial warranty period has expired with no labour charges for repairs done by CCS technicians. Clients pay for defective part(s) whose total cost exceeds $10.

Use Computer Personas to Select Hardware

Computer Personas are a way to align an employee's job function to the recommended computer

  • More informational way to assist clients with computer selection
  • Personas will align with computers with job function most of the times, clients are not restricted to using device based on persona
  • CCS-EUC is still available for consultation on Dell computer models
  • Monitors listed in Personas below are not included with the system, they are just suggested models.

Absolute Resilience

Please note: If you are buying a laptop with AutoPilot, you will need to purchase Absolute as a separate option. Absolute can’t be pre-installed on laptops with AutoPilot config.

  • Available for Dell computers or Apple Macs
  • Assist with locating lost or stolen devices
  • Insurance policy pays out if device cannot be recovered

Available as a 3 and 4 year option to match the warranty of your computer.  You can purchase Absolute as an option even for a currently purchased computer that is still under warranty.

Laptops without AutoPilot and desktop computers can be ordered with Absolute pre-installed.

For more information, https://www.absolute.com/platform/editions/resilience/ (external link) 

Why purchase Dell computers & accessories using the Toronto Metropolitan University Premier portal site from Dell?

Toronto Metropolitan University (TMU) gets OECM pricing for many products.
3 year minimum warranty standard for Business class computers (Optiplex, Precision, Latitude, Precision Mobile), Business class monitors (P and U series). Docking stations have a 3 year warranty. With other retailers, you will only get a 1 year warranty.

You get current models, whereas with other retailers, you might be offered older models.

Available Personas:

Someone that primarily works at their own desk in the office

  • Comfortable setup
  • Multiple screens
  • Ergonomics for extended / dedicated periods of time using computer
  • Limited Upgrade Options (memory, hard disk, warranty)

Suggestions:

Someone that primarily works at their own desk in the office but sometimes requires a portable option

  • Comfortable setup - Docking Station (keyboard, mouse, monitors)
  • Multiple screens
  • Better Ergonomics

Suggestions:

Someone who spend considerable time away from their desk, travelling and/or going to meetings

  • Lighter device / portability
  • Small Keyboard
  • Optional docking station to provide desktop functionality (keyboard, mouse, monitors)

Suggestions:

PT and Student Lab Computer for general use

  • Durability
  • Reliability
  • Physical Security
  • Manageable
  • All-In-One Design

Suggestions:

Student Labs that run resource intensive software, requiring computing power and/or dedicated graphics adapters

  • Powerful Processors
  • Increased RAM
  • Graphics Cards

Suggestions:

Someone who works at their desk and needs additional computing power

  • Expandable Devices Options
  • Powerful Processors
  • Increased RAM
  • Multiple Disk Options
  • Graphics Cards

Suggestions:

Someone who spends considerable time away from their desk, traveling and/or going to meetings and wants a sleek and high end laptop that can also operate as a tablet

  • 2 in 1 design with touch screen - laptop and/or tablet
  • Lighter device/portability
  • Designed for extended battery run time
  • Collaboration Touchpad (ZOOM)
  • Optional docking station to provide desktop functionality (keyboard, mouse, monitors)

Suggestions:

Supported Hardware List:

CCS supports all Dell Optiplex personal computers and Dell Precision workstations. Precision models are recommended for research. Dell offers a 3-year or 4-year limited warranty on the above mentioned desktop workstations. 

Please note: With the current licensing structure, all Toronto Metropolitan University (TMU) Standard computers will come with Microsoft Windows 10 Home 64-bit. If you fall under the Microsoft Campus License Agreement at Toronto Metropolitan University and your computer is imaged by CCS, then it will have Windows 10 Enterprise 64-bit as the installed OS.

The TMU Small Form Factor has 16GB of memory, a 256GB SSD and a 3-year warranty standard.  The current computer configurations now have a 256GB SSD as the standard storage drive.

The following options are available for each desktop model:

  • Downgrade to 8GB of memory
  • Upgrade to 512GB SSD
  • Upgrade to a 4 year warranty
  • Add DisplayPort to DVI adapter
  • Add DisplayPort to VGA adapter
  • Add Computrace for 3 years
  • Add Computrace for 4 years

If you will be using your current monitor(s) with the newer systems, you may need to purchase adaptors to connect the monitor(s) to the new system.

Please note:

These laptops do not have an optical drive and no option for internal unit.

CCS supports all Dell Latitude laptops and Dell Precision laptops (with supported Operating Systems). Dell Precision laptops are recommended for research. Dell offers a 3-year or 4-year limited warranty on the mentioned laptop series.  

Please note: With the current licensing structure, all Toronto Metropolitan University Standard computers will come with Microsoft Windows 10 Home 64-bit. If you fall under the Microsoft Campus License Agreement at Toronto Metropolitan University and your computer is imaged by CCS, then it will have Windows 10 Enterprise 64-bit as the installed OS.

The current laptop configurations now have a 256GB SSD as the standard storage drive.

Securing laptop - The new laptops have changed the securing system. The new laptops now use the Noble Wedge Lock slot and is not compatible with the Kensington laptop lock.

If you are planning on purchasing a configuration that is different than the Toronto Metropolitan University standard, we strongly advise that you select the Intel Dual Band Wireless - AC 8265 WiFi + BT4.2 wireless card.  

CCS supports all Lexmark laser printers. In the following table a selection of recommended printers are provided for comparison. For advice regarding printer selection, contact the CCS Helpdesk with the following information to have an Incident created:

  • largest paper size
  • highest monthly print run
  • colour or B&W
  • print only or with scanning
  • number of persons printing to the device

Due to the infrastructure and security of the Toronto Metropolitan University (TMU) network, a wireless printer will not connect to the Toronto Metropolitan University (TMU) wireless network.

Please note that only Lexmark printers, that are using PCL as the printer language, are supported for OGF printing. Printers that DO NOT SUPPORT OGF printing.

If the majority of your printing will not be colour, then it is highly recommended that a monochrome laser printer also be purchased.  This will save money as the cost of colour printing is higher per page, as are the replacement parts.

Also note the use of 3rd party or refilled toners with these printers is not recommended. Any problem caused by their use is not covered by the Manufacturer's warranty and the customer will be charged for the replacement parts. Visit the Lexmark site for information on how to make sure the toner you are buying is Genuine Lexmark.

If you decide to continue using 3rd party or refilled toners in your printer. CCS will charge $75.00 per hour to clean the printer caused by toner spilling into it. This charge will be added to any costs for replacement parts.

Lexmark has monthly specials, for more information contact the CCS Hardware support line (x554544) or contact Toronto Metropolitan University Purchasing department.

Click printer name for full specification and price (my.torontomu username/password required).

Lexmark printers:

Model Target Print/Scan Duplex/Printing Scanning Print/Scan Speed Paper Handling  (Standard) Paper Handling (Optional) Paper Size Finishing Options
MX331adn Small Workgroup Monochrome print
Colour scan
Both 40 ppm 250 sheet, 100 sheet manual  1 optional tray max. - 550 Sheet  Letter, Legal None
MX521de Medium Workgroup Monochrome print
Colour scan
Both 46 ppm 250 sheet, 100 sheet manual  3 optional trays max. - 250 sheet. 550 Sheet  Letter, Legal None
MX722ade Departmental Monochrome print
Colour scan
Both 70 ppm 550 sheet, 100 sheet manual  3 optional trays max. - 250 sheet. 550 Sheet, 2100 Sheet  Letter, Legal None
Model Target Print/Scan Duplex/Printing Scanning Print/Scan Speed Monthly Page Volume Paper Handling (Standard) Paper Handling (Optional) Paper Size Finishing Options
CX522ade Medium Workgroup Colour print
Colour scan
Both 35 ppm Up to 8,500 250 sheet, 100 sheet manual 550 Sheet, 650 Sheet Letter, Legal None
CX625ade Large Workgroup Colour print
Colour scan
Both 40 ppm Up to 10,000 250 sheet, 1 sheet manual 550 Sheet, 650 Sheet Letter, Legal None
Model Target Duplex Printing Print Speed Monthly Page Volume Paper Handling (Standard) Paper Handling (Optional) Paper Size Finishing Options
MS331adn Small Workgroup Yes 40 ppm Up to 5,000 250 sheet, 100 sheet manual 1 optional tray max. - 550 Sheet Letter, Legal None
MS521dn Medium Workgroup Yes 46 ppm Up to 15,000 250 sheet, 100 sheet manual 3 optional trays max. - 250 sheet / 550 Sheet Letter, Legal None
MS823dn Departmental Yes 65 ppm Up to 75,000 550 sheet, 100 sheet manual 4 optional trays max. - 250 sheet / 550 Sheet / 2100 Sheet Letter, Legal None
Model Target Duplex Printing Print/ Speed Monthly Page Volume Paper Handling (Standard) Paper Handling (Optional) Paper Size Finishing Options
CS521dn Medium Workgroup Yes 35 ppm Up to 8,500 250 sheet, 1 sheet manual 1 optional tray max. - 550 Sheet / 650 Sheet Letter, Legal None
CS730de Departmental Yes 42 ppm Up to 15,000 500 sheet, 100 sheet manual 4 optional trays max. - 550 Sheet Letter, Legal None
Docking Stations: The Dell WD22TB4 will work with all CCS recommended Dell laptops and most older laptops. The docking station allows you to operate your laptop like a desktop by allow a single point of connection for monitors, keyboard, mouse, and other peripherals. The docking station will also supply power to the laptop and charge the battery.
If you are unsure if the docking station will operate with your Dell laptop please review the  (PDF file) Dell Commercial Docking Capability Guide.

CCS supports all Dell LCD Monitor (external link)  models.  Most Dell LCD monitors have a standard 3-year warranty.  See  (PDF file) Hardware Price List.

Please note the E and S series of monitors have fewer features, some models may not have a DVI connection or USB ports.

Dell also has a series of LCD monitors that are referred to as All-In-One. This series is made for use with the SFF (Small Form Factor) and USFF (Ultra Small Form Factor) computers. The All-In-One has a cradle that is part of the display stand which holds the computer. The video cables, that come with the display are very short, only about 12 inches. Unless you are going to use the SFF or USFF Optiplex computer with the All-In-One, do not order this series of monitors.

Please ensure the monitor you are purchasing supports the input connections (ie. DVI, VGA, etc.) that your computer provides and that you have the appropriate cables.  If you have any questions please contact the Hardware Help Line at ext. 554544.

LCD monitor details

Notice: Please note that the U2422H monitor has a long delivery date.
If you require a monitor more quickly then the P2422H would be a good alternative.
Model Size Resolution Input 
connections
Video Cables Included
 (PDF file) P2422H 24" 1920 x 1080 VGA/HDMI/DisplayPort DisplayPort cable only
 (PDF file) U2422H 24” 1920 x 1080 HDMI, DisplayPort in and out DisplayPort cable only
 (PDF file) P2722H 27” 1920 x 1080 HDMI, VGA, DisplayPort DisplayPort cable only
 (PDF file) U2722D 27” 2560 x 1440 HDMI (MHL), DisplayPort DisplayPort cable only
Monitors with Built-In Docks: These are suitable for users with a laptop that uses USB Type-C connector for connecting a docking station (ie. 7310, 7410, 5420, 7320, 7420) and do not already have a WD19(S) or WD19TB(S) docking station and a monitor. This saves money and desk space. 
 (PDF file) U2422HE 24” 1920 x 1080 HDMI, DisplayPort DisplayPort cable only
 (PDF file) U2722DE 27” 2560 x 1440 HDMI, DisplayPort DisplayPort cable only
 (PDF file) U3421WE 34" 3440 x 1440 2x HDMI, DisplayPort DisplayPort cable, HDMI cable

Laptop docking stations details

TMU Model

Ports Notes
 (PDF file) WD22TB4 Back - 2 x DPI, HDMI, USB-C, 2xUSB-A, RJ45 (Ethernet), 2 Thunderbolt
Front - USB-C, USB-A
For CCS recommended laptops with Thunderbolt or USB-C Connector

Accessories

Laptop Accessories
Adapters Notes
Power Adapters  
Dell USB-C Power Adapter Plus – 45W  45W power adapter for Dell laptops with USB Type-C connection
Dell 3 prong AC Adapter 65W   Standard power adapter for older laptops
Mini Portable Dock  
Dell Adapter – USB-C to HDMI/VGA/Ethernet/USB3.0  Mini portable dock for Dell laptops with USB Type-C connection
USB Adapter  
Dell Adapter USB-C to USB-A 3.1  Converter to use your older USB-A devices on your newer laptop with USB Type-C connection
Network Adapter  
Dell Adapter USB-C to Ethernet (PXE Boot) Provides a network adaptor for laptops with a USB Type-C connector that do not have a built-in network adaptor
Video Adapters  
Dell Adapter USB-C to VGA  Allows you to connect a VGA monitor to your laptop through the USB Type-C connector
Dell Adapter USB-C to HDMI Allows you to connect a HDMI monitor to your laptop through the USB Type-C connector
Desktop Computer Accessories  
Dell DisplayPort to DVI-SL converter  To connect your monitor with a DVI cable to your computer that only has DisplayPort connection
Dell DisplayPort to VGA converter  To connect your monitor with a VGA cable to your computer that only has DisplayPort connection

To purchase a monitor or docking station from above using OGF, just provide the TMU Model.  Prices include the Ontario ECO fee, but not HST.

CCS supports applications on MAC computers but is not authorized to service the hardware. Please contact your vendor for all MAC hardware service needs.

Non-supported hardware must be set up and configured by the client or the vendor from whom the equipment was purchased. CCS does not set up, install, or repair non-supported hardware. Non-supported hardware will be delivered directly, by the Receiving Department, to the end-user in its carton(s).

Minimum Specifications

Users with older computers on the Toronto Metropolitan University campus are advised to review our table of minimum requirements, to ensure that your hardware is suitable for the type of work you're doing.

Servers

To discuss Servers please contact our Director, Computing Infrastructure, Casey Carvalho at ext. 556824 or by email casey.carvalho@torontomu.ca