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CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.

Scheduled Changes

Application/Service
 Recurring Maintenance  Scheduled Maintenance
Adobe AEM                                     
           

Every Thursday from 6 a.m. - 8:30 a.m. 



Thursday, June 5, 6:30 a.m. to 8:00 a.m.
Applying assorted fixes and features to Adobe AEM.
User Impact: AEM author production needs to be restarted between 6:30 am and 8:00 am.

https://www.torontomu.ca won't be affected.
Alfresco (ChooseTMU Applicant Portal) Daily 4 a.m. - 5 a.m.  

CFAPS

 Last Friday of each month 6 a.m. - 8 a.m.
Citrix N/A  
eHR N/A  
Learning Management System Every Friday 6 a.m. - 8 a.m.

my.torontomu portal

 Every Friday 6 a.m. - 8 a.m.


Friday, June 6, 6:30 a.m. to 8:00 a.m.
Updating system software on CAS and my.torontomu portal servers.
User Impact: Access to CAS and my.torontomu portal maybe intermittent during this period.
OneCard N/A  
MyServiceHub Daily midnight - 1:15 a.m.  
RMS, Account activation and Self Service Every Friday 6 a.m. - 8 a.m

Friday, June 6, 7:00 a.m. to 8:00 a.m.
Updating TMU's Resource and Identity Management System.
User Impact: Access to Activation, Self Service and Admin will be intermittent during this period.
TMU-VPN

N/A

  
FIS Daily 10:45 p.m. - 1:05 a.m.  
ServiceNow    
Virtual Applications Daily 2:30 a.m. - 3 a.m.  

Additional Scheduled Changes

  • Thursday, June 5, 8:00 a.m. to 8:30 a.m.
    Updating student application server.
    User Impact: Chang School international applications will be paused for the duration of the downtime. Registrar’s Office to send any needed communication.
  • Sunday, June 8, 9:00 a.m. to 5:00 p.m.
    Upgrading network switches in ENG - 2nd floor.
    User Impact: Network devices will be disconnected at ENG 2rd floor north for network switches upgrade. No service impact since there’re no activities on that floor this Sunday.
  • Sunday, June 8, 9:00 a.m. to 5:00 p.m.
    Upgrading network switches in RCC - 1st floor.
    User Impact: Network devices will be disconnected at RCC 1st floor east for network switches upgrade. No service impact since there’re no activities on that floor this Sunday.

  • Saturday, June 28, 12:00 a.m. to Monday, June 30, 1:30 a.m.
    Updating MyServiceHub.
    User Impact: MyServiceHub production and all related services will be down during the outage.  STG/SUP will be unavailable on Sat. June 28th & Sun. June 29th.
  • Sunday, July 27, 8:00 a.m. to 4:00 p.m.
    Updating MyServiceHub & eHR.
    User Impact:
    1) MyServiceHub - no outage. Brief outage for non-production environments.
    2) eHR  - brief outage for web services only and for non-production environments.
  • Sunday, August 24, 8:00 a.m. to 1:00 p.m.
    Updating MyServiceHub.
    User Impact: MyServiceHub production and all related functions will be down during the outage. All non-production environments will have a brief outage throughout the day.
  • Sunday, August 31, 8:00 a.m. to 1:00 p.m.
    Updating eHR.
    User Impact: eHR production and all related functions will be down during the outage. All non-prod environments will have a brief outage throughout the day.

 Please email jbhathal@torontomu.ca and restiani@torontomu.ca to report completion, postponement or cancellation of any change.

Select here for Previous Changes.