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CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.

Scheduled Changes

Application/Service
 Recurring Maintenance  Scheduled Maintenance
Adobe AEM                                     
           

Every Thursday from 6 a.m. - 8:30 a.m. 


Thursday, August 6, 6:30 a.m. to 8:00 a.m. 
Applying assorted fixes and features to Adobe AEM.
User Impact: AEM author production needs to be restarted between 6:30 a.m. and 8:00 a.m.
https://www.torontomu.ca won't be affected.

 
Alfresco (ChooseTMU Applicant Portal) Daily 4 a.m. - 5 a.m.  

CFAPS

 Last Friday of each month 6 a.m. - 8 a.m.  
Citrix N/A  
eHR N/A  
Learning Management System Every Friday 6 a.m. - 8 a.m.




 

my.torontomu portal

 Every Friday 6 a.m. - 8 a.m.  
OneCard N/A  
MyServiceHub Daily midnight - 1:15 a.m.  
RMS, Account activation and Self Service Every Friday 6 a.m. - 8 a.m

 

Saturday, August 8, 10:00 p.m. to Sunday, August 9, 1:00 a.m. 
Updating RMS servers.
User Impact: RMS Activation, Self Service and Admin will be unavailable during the downtime.

 
TMU-VPN

N/A

  
FIS Daily 10:45 p.m. - 1:05 a.m.  
ServiceNow    
Virtual Applications Daily 2:30 a.m. - 3 a.m.  

Additional Scheduled Changes

  • Friday, July 24, 11:00 a.m. to Monday, August 31, 5:00 p.m. - in progress
    Re-imaging all Podium computers in the CCS managed classrooms.
    User Impact: None expected.
  • Thursday, August 6, 7:00 a.m. to Monday, August 31, 10:00 p.m. 
    Reimaging all CCS managed labs.
    User Impact: The imaging will be done mostly off hours or the labs will be booked on case by case basis. Relevant parties will be kept in the loop with our reimaging schedule and progress.
  • Sunday, August 9, 12:01 a.m. to 3:00 a.m. 
    Updating CAS servers.
    User Impact: Access to all CAS and uPortal instances will be unavailable. Google Workspace, eHR, TMU-VPN, MyServiceHub and D2L cannot accept new login during the downtime.
  • Sunday, August 9, 9:00 a.m. to 5:00 p.m. 
    Updating Network.
    User Impact: None expected.
  • Sunday, August 9, 9:00 a.m. to 5:00 p.m. 
    Updating TRS network.
    User Impact: None expected due to redundancy.
  • Sunday, August 9, 9:00 a.m. to 5:00 p.m. 
    Updating DCC network.
    User Impact: None expected due to redundancy.
  • Tuesday, August 11, 6:30 a.m. to 7:30 a.m.  
    Updating CAS software.
    User Impact: Access to CAS may be intermittent during this period.
  • Wednesday, August 12, 6:00 a.m. to 8:00 a.m. 
    Upgrading Oracle servers.
    User Impact: During the upgrade, Coldfusion, Bitbucket and all other applications supported by oracle servers will be not available.

  • Thursday, August 13, 8:00 a.m. to 8:30 a.m. 
    Updating InstantID.
    User Impact: This will cause an outage for InstantID. Onecard office is aware of the outage and will coordinate comms and testing after the upgrade
  • Thursday, August 13, 8:00 a.m. to 9:00 a.m. 
    Updating ColdFusion.
    User Impact: All Coldfusion apps on CF-PROD will be unavailable during the installation.
  • Tuesday, August 18, 8:00 a.m. to 12:00 p.m.
    Upgrading Respondus Brightspace.
    User Impact: None expected. Users (instructors) who have active sessions may experience interruptions. Expecting less than a minute of downtime.
  • Sunday, August 30, 8:00 a.m. to 8:00 p.m. 
    Updating eHR.
    User Impact: eHR production and all related functions will be down during the outage. All non-prod environments will have a brief outage throughout the day.
  • Sunday, September 20, 8:00 a.m. to 10:00 a.m. 
    Updating MyServiceHub.
    User Impact: MyServiceHub production and all related functions will be down during the outage on the 20th. All non-prod environments will have a brief outage throughout the day.
  • Sunday, September 27, 8:00 a.m. to 4:00 p.m. 
    Updating eHR.
    User Impact: eHR production will remain up and running as no outage will be required.
  • Saturday, October 17, 12:30 a.m. to Monday, October 19, 12:30 a.m. 
    Updating MyServiceHub.
    User Impact: MyServiceHub production, STG/SUP and all related services will be down during the outage.

 Please email jbhathal@torontomu.ca and restiani@torontomu.ca to report completion, postponement or cancellation of any change.

Select here for Previous Changes.