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CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.

Scheduled Changes

Application/Service
 Recurring Maintenance  Scheduled Maintenance
Adobe AEM                                     
           

Every Thursday from 6 a.m. - 8:30 a.m. 

  

Thursday, April 2, 6:30 a.m. to 8:00 a.m.  
Applying assorted fixes and features to Adobe AEM.
User Impact: AEM author production needs to be restarted between 6:30 a.m. and 8:00 a.m. https://www.torontomu.ca won't be affected.
Alfresco (ChooseTMU Applicant Portal) Daily 4 a.m. - 5 a.m.  

CFAPS

 Last Friday of each month 6 a.m. - 8 a.m.
Citrix N/A  
eHR N/A

 

      
Learning Management System Every Friday 6 a.m. - 8 a.m.

my.torontomu portal

 Every Friday 6 a.m. - 8 a.m.  
OneCard N/A  
MyServiceHub Daily midnight - 1:15 a.m.

 

 
RMS, Account activation and Self Service Every Friday 6 a.m. - 8 a.m  
TMU-VPN

N/A

  
FIS Daily 10:45 p.m. - 1:05 a.m.

 
ServiceNow    
Virtual Applications Daily 2:30 a.m. - 3 a.m.  

Additional Scheduled Changes

  • Saturday, April 4, 10:00 p.m. to Sunday, April 5, 8:00 a.m.
    Updating TMU wireless network.
    User Impact: None expected.
  • Monday, April 6, 10:00 p.m. to 11:00 p.m. 
    Renewing TMU wireless network certificate.
    User Impact: None expected. The renewal will force all clients to have to accept the new certificate up reconnecting and in some cases, delete/forget the TMU wireless profile and reconnect.

  • Sunday, April 26, 1:00 a.m. to 5:30 a.m. 
    Updating ServiceNow.
    User Impact: None expected.
  • Sunday, April 26, 8:00 a.m. to 4:00 p.m.   
    Updating MyServiceHub and eHR. 
    User Impact:
    1. MyServiceHub production will not have an outage. There will be a brief outage for non-production environments.
    2. eHR production will have a brief outage for web services and for non-production environments.
  • Sunday, May 17, 8:00 a.m. to Monday, May 18, 8:00 p.m. 
    Updating MyServiceHub.
    User Impact: MyServiceHub production and all related functions will be down between 8AM and 1PM during the outage on the 17th. All non-prod environments will have a brief outage throughout the day on the next day (18th).
  • Friday, May 22, 5:00 p.m. to Monday, May 25, 8:00 a.m. 
    Upgrading eHR.
    User Impact: eHR production and all related functions will be down during the outage window.

 Please email jbhathal@torontomu.ca and restiani@torontomu.ca to report completion, postponement or cancellation of any change.

Select here for Previous Changes.