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CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.

Scheduled Changes

Application/Service
 Recurring Maintenance  Scheduled Maintenance
Adobe AEM                                     
           

Every Thursday from 6 a.m. - 8:30 a.m. 



 
Alfresco (ChooseTMU Applicant Portal) Daily 4 a.m. - 5 a.m.  

CFAPS

 Last Friday of each month 6 a.m. - 8 a.m.  
Citrix N/A  
eHR N/A  
Learning Management System Every Friday 6 a.m. - 8 a.m.




 

my.torontomu portal

 Every Friday 6 a.m. - 8 a.m.  
OneCard N/A  
MyServiceHub Daily midnight - 1:15 a.m.

Sunday, September 20, 8:00 a.m. to 12:00 p.m. 
Updating MyServiceHub.
User Impact: MyServiceHub production and all related functions will be down during the outage on the 20th. All non-prod environments will have a brief outage throughout the day.

Sunday, September 20, 8:00 a.m. to 12:00 p.m.
Updating MyServiceHub and Content 7 servers.
User Impact: MyServiceHub production and all related functions will be down during the outage window. This affects all servers, database and applications connected to Content 7.
RMS, Account activation and Self Service Every Friday 6 a.m. - 8 a.m


Saturday, September 19, 11:00 p.m. to 11:59 p.m. 
Updating RMS servers.
User Impact: RMS Activation, Self Service and Admin will be unavailable during the downtime.
TMU-VPN

N/A


 
FIS Daily 10:45 p.m. - 1:05 a.m.  
ServiceNow    
Virtual Applications Daily 2:30 a.m. - 3 a.m.  

Additional Scheduled Changes

  • Friday, July 24, 11:00 a.m. to Monday, September 21, 5:00 p.m. - in progress
    Re-imaging all Podium computers in the CCS managed classrooms.
    User Impact: None expected.
  • Friday, August 14, 8:00 p.m. to Monday, September 21, 8:00 p.m. - in progress
    Migrating CCS managed Windows 11 PC’s from the RUAD domain to TMUAD domain.
    User Impact: An email will be sent to effected users or department managers.
  • Wednesday, September 16, 9:00 p.m. to 11:30 p.m.
    Updating TRS network.
    User Impact: None expected.
  • Thursday, September 17, 4:00 a.m. to 5:00 a.m.
    Updating network for VIC building.
    User Impact: None expected.
  • Friday, September 18, 5:30 a.m. to 6:00 a.m. 
    Updating ColdFusion.
    User Impact: Upgrade is during the regular maintenance window.
  • Sunday, September 20, 12:00 a.m. to 1:00 a.m. 
    Updating CAS servers.
    User Impact: Access to all CAS and uPortal instances will be unavailable. Google Workspace, eHR, TMU-VPN, MyServiceHub and D2L cannot accept new login during the downtime.
  • Monday, September 21, 8:00 a.m. to 9:00 a.m. 
    Updating ColdFusion.
    User Impact: All Coldfusion apps will be unavailable during this window.

  • Thursday, September 24, 8:00 a.m. to 8:30 a.m.
    Updating OneCard office software.
    User Impact: Photo printing in OneCard office will not be available during this time.
  • Sunday, September 27, 12:00 a.m. to Monday, September 28, 1:30 a.m.
    Outage for Content7.
    User Impact: MyServiceHub production and all related functions will be down during the outage window. This affects all servers, database and applications connected to Content 7.
  • Sunday, September 27, 12:30 a.m. to Monday, September 28, 1:30 a.m. 
    Updating MyServiceHub.
    User Impact: MyServiceHub production and all related functions will be down during the outage window. The STG/SUP environments will be down on September 26th & 27th.
  • Sunday, September 27, 1:00 a.m. to 5:30 a.m.
    Updating ServiceNow.
    User Impact: ServiceNow will not be available.
  • Saturday, October 17, 12:30 a.m. to Monday, October 19, 12:30 a.m. 
    Updating MyServiceHub.
    User Impact: MyServiceHub production, STG/SUP and all related services will be down during the outage.
  • Saturday, October 17, 12:30 a.m. to Monday, October 19, 12:30 a.m.
    Outage for Content7.
    User Impact: MyServiceHub production and all related functions will be down during the outage window. This affects all servers, database and applications connected to Content 7.
  • Sunday, November 22, 8:00 a.m. to 4:00 p.m.
    Updating eHR.
    User Impact: eHR production will remain up and running as no outage will be required.

 Please email jbhathal@torontomu.ca and restiani@torontomu.ca to report completion, postponement or cancellation of any change.

Select here for Previous Changes.