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CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.

Application/Service
Recurring Maintenance  Scheduled Maintenance
Adobe AEM                                     
           

Every Thursday from 6 a.m. - 8:30 a.m. 

 
Alfresco (ChooseTMU Applicant Portal) Daily 4 a.m. - 5 a.m.  

CFAPS

Last Friday of each month 6 a.m. - 8 a.m.
Citrix N/A  

Sunday, July 27, 8:00 a.m. to 4:00 p.m. 
Updating MyServiceHub & eHR.
User Impact:
1) MyServiceHub - no outage. Brief outage for non-production environments.
2) eHR  - brief outage for web services only and for non-production environments.
eHR N/A  
Learning Management System Every Friday 6 a.m. - 8 a.m.

my.torontomu portal

Every Friday 6 a.m. - 8 a.m.  
OneCard N/A  
MyServiceHub Daily midnight - 1:15 a.m.  

Sunday, July 27, 8:00 a.m. to 4:00 p.m. 
Updating MyServiceHub & eHR.
User Impact:
1) MyServiceHub - no outage. Brief outage for non-production environments.
2) eHR  - brief outage for web services only and for non-production environments.
RMS, Account activation and Self Service Every Friday 6 a.m. - 8 a.m

 

TMU-VPN

N/A

 
FIS Daily 10:45 p.m. - 1:05 a.m.  
ServiceNow    
Virtual Applications Daily 2:30 a.m. - 3 a.m.  

Additional Scheduled Changes

  • Thursday, July 24, 7:00 a.m. to 8:00 a.m.    
    Updating network servers.
    User Impact: No outage is expected, although long lived connections might get disconnected. 
  • Thursday, July 24, 7:00 a.m. to 10:00 a.m.    
    Updating Solidworks licensing service.
    User Impact: Users won't be able to launch Solidworks during the move.
  • Thursday, July 24, 8:00 a.m. to 8:30 a.m.    
    Updating Content 7.
    User Impact: Content 7 Web Client will be down, as well as scheduled jobs and student uploads.  Content 7 Desktop Client will remain up.  Registrar's Office is aware and will communicate as needed. 
  • Thursday, July 24, 8:30 a.m. to 9:00 a.m.    
    Updating Constituo.
    User Impact: This will cause an outage for Constituo Satellite.  Chang School international applications will be paused for the duration of the downtime. Registrar's Office is aware and will communicate as needed. 
  • Friday, July 25, 6:30 a.m. to 8:00 a.m.    
    Updating network servers.
    User Impact: No outage is expected, although long lived connections might get disconnected. 
  • Sunday, July 27, 9:00 a.m. to 5:00 p.m. 
    Upgrading network switches in ENG - 2nd floor.
    User Impact: Network devices will be disconnected at ENG 2rd floor north for network switches upgrade. No service impact since there’re no activities on that floor this Sunday.
  • Sunday, July 27, 10:00 a.m. to 11:30 a.m.    
    Updating network servers.
    User Impact: No outage is expected, although long lived connections might get disconnected. 
  • Tuesday, July 29, 7:00 a.m. to 8:30 a.m. 
    Updating application servers.
    User Impact: Coldfusion and Java applications on *.cf.ryerson, prod.apps.ccs and the TAI application will not be available during this period.
  • Wednesday, July 30, 8:00 a.m. to 8:30 a.m.    
    Updating Constituo.
    User Impact: Chang School international applications will be paused for the duration of the downtime. Registrar's Office is aware and will communicate as needed.
  • Monday, August 11, 9:00 a.m. to 10:00 a.m.    
    Upgrading Global Protect client software. 
    User Impact: Global Protect will update itself the next time a user connects to VPN. This will have happen in the background without user intervention.
  • Sunday, August 24, 8:00 a.m. to 1:00 p.m. 
    Updating MyServiceHub.
    User Impact: MyServiceHub production and all related functions will be down during the outage. All non-production environments will have a brief outage throughout the day.
  • Sunday, August 31, 8:00 a.m. to 1:00 p.m. 
    Updating eHR.
    User Impact: eHR production and all related functions will be down during the outage. All non-prod environments will have a brief outage throughout the day.

 Please email jbhathal@torontomu.ca and restiani@torontomu.ca to report completion, postponement or cancellation of any change.

Select here for Previous Changes.