CCS Scheduled Maintenance and Outages
Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.
No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.
| Application/Service |
Recurring Maintenance |  Scheduled Maintenance |
|---|---|---|
| Adobe AEM |
Every Thursday from 6 a.m. - 8:30 a.m. |
|
| Alfresco (ChooseTMU Applicant Portal) | Daily 4 a.m. - 5 a.m. | |
CFAPS |
Last Friday of each month 6 a.m. - 8 a.m. | |
| Citrix | N/A | |
| eHR | N/A | Sunday, September 21, 12:00 a.m. to 3:00 a.m. Updating CAS servers. User Impact: Access to all CAS and uPortal instances will be unavailable. Google Workspace, eHR, TMU-VPN, MyServiceHub and D2L cannot accept new login during the downtime. |
| Learning Management System | Every Friday 6 a.m. - 8 a.m. | |
my.torontomu portal |
Every Friday 6 a.m. - 8 a.m. |
Friday, September 19, 7:00 a.m. to 8:00 a.m. |
| OneCard | N/A | |
| MyServiceHub | Daily midnight - 1:15 a.m. | Sunday, September 21, 12:00 a.m. to 3:00 a.m. Updating CAS servers. User Impact: Access to all CAS and uPortal instances will be unavailable. Google Workspace, eHR, TMU-VPN, MyServiceHub and D2L cannot accept new login during the downtime. |
| RMS, Account activation and Self Service | Every Friday 6 a.m. - 8 a.m | Saturday, September 20, 10:00 p.m. to Sunday, September 21, 1:00 a.m. Updating RMS servers. User Impact: RMS Activation, Self Service and Admin will be unavailable during the downtime. |
| TMU-VPN | N/A |
Sunday, September 21, 12:00 a.m. to 3:00 a.m. Updating CAS servers. User Impact: Access to all CAS and uPortal instances will be unavailable. Google Workspace, eHR, TMU-VPN, MyServiceHub and D2L cannot accept new login during the downtime. |
| FIS | Daily 10:45 p.m. - 1:05 a.m. | |
| ServiceNow | ||
| Virtual Applications | Daily 2:30 a.m. - 3 a.m. |
Additional Scheduled Changes
- Friday, August 15, 9:00 a.m. to Friday, September 19, 5:00 p.m. - in progress
Reimaging all Podium computers in CCS managed classrooms.
User Impact: None expected. - Sunday, September 21, 9:00 a.m. to 5:00 p.m.
Upgrading network switches in ENG - 2nd floor North.
User Impact: All network devices will be disconnected. No service impact since there’re no activities on that floor this Sunday. - Tuesday, September 23, 6:00 a.m. to 10:00 a.m.
Upgrading Coldfusion server.
User Impact: All Coldfusion apps will be down during the outage, and systems relying on Coldfusion apps such as CFCentral will be impacted. - Wednesday, September 24, 12:00 p.m. to 12:30 p.m.
Upgrading TAI dashboards.
User Impact: This change will only impact TAI Dashboard/Report users
- Friday, September 26, 6:30 a.m. to 8:00 a.m.
CAS update.
User Impact: CAS will not be available for about 5-10 minutes during this period. - Sunday, September 28, 1:00 a.m. to 5:30 a.m.
Upgrade Servicenow.
User Impact: None expected. - Tuesday, September 30, 12:00 a.m. to 12:30 a.m.
Decommissioning TMU Mobile web app (m.torontomu.ca).
User Impact: None expected. - Saturday, October 25, 12:00 a.m. to Tuesday, October 28, 1:00 a.m.
Updating MyServiceHub.
User Impact: MyServiceHub production & UAT and all related services will be down during the outage. - Sunday, November 2, 7:00 a.m. to 12:00 p.m. (eHR) and 12:00 p.m. to 5:00 p.m. (MyServiceHub)
Patching eHR and MyServiceHub.
User Impact: Brief outage for eHR web services.
Please email jbhathal@torontomu.ca and restiani@torontomu.ca to report completion, postponement or cancellation of any change.
Select here for Previous Changes.
