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CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.

Scheduled Changes

Application/Service
 Recurring Maintenance  Scheduled Maintenance
Adobe AEM                                     
           

Every Thursday from 6 a.m. - 8:30 a.m. 

  
Alfresco (ChooseTMU Applicant Portal) Daily 4 a.m. - 5 a.m.  

CFAPS

 Last Friday of each month 6 a.m. - 8 a.m.
Citrix N/A  
eHR N/A

Sunday, February 1, 8:00 a.m. to 4:00 p.m. 
Updating MyServiceHub & eHR.
User Impact: 
1) No outage to MyServiceHub production. Brief outage for non-prod. environments.
2) eHR production brief outage (15 mins) for web services only and for non-prod. environments.
Learning Management System Every Friday 6 a.m. - 8 a.m.

my.torontomu portal

 Every Friday 6 a.m. - 8 a.m.  
OneCard N/A  
MyServiceHub Daily midnight - 1:15 a.m.

Sunday, February 1, 8:00 a.m. to 4:00 p.m. 
Updating MyServiceHub & eHR.
User Impact: 
1) No outage to MyServiceHub production. Brief outage for non-prod. environments.
2) eHR production brief outage (15 mins) for web services only and for non-prod. environments.
RMS, Account activation and Self Service Every Friday 6 a.m. - 8 a.m

 

Friday, January 30, 7:00 a.m. to 8:00 a.m. 
Updating TMU's Resource and Identity Management System.
User Impact: Access to Activation, Self Service, Admin and Web Services will be intermittent during this period.




Saturday, January 31, 11:00 p.m. to Sunday, February 1, 1:00 a.m. 
Updating RMS servers.
User Impact: RMS Activation, Self Service and Admin will be unavailable during the downtime.
TMU-VPN

N/A

  
FIS Daily 10:45 p.m. - 1:05 a.m.

 
ServiceNow    
Virtual Applications Daily 2:30 a.m. - 3 a.m.  

Additional Scheduled Changes

  • Thursday, January 29, 9:00 a.m. to 2:00 p.m. 
    Updating XMFax (XMedius).
    User Impact: All users will be unable to access the system (SendFax and Web Interface).
  • Sunday, February 1, 12:00 a.m. to 2:00 a.m. 
    Updating CAS servers.
    User Impact: Access to all CAS and uPortal instances will be unavailable. Google Workspace, eHR, TMU-VPN, MyServiceHub and D2L cannot accept new login during the downtime.

  • Thursday, February 5, 8:00 a.m. to 9:00 a.m. 
    Updating ColdFusion.
    User Impact: All Coldfusion apps on CF-PROD will be unavailable during this outage.
  • Saturday, February 14, 8:00 a.m. to 12:00 p.m. 
    Updating eHR.
    User Impact:
    1) eHR production and all related services will be down during the outage on Saturday.
    2) All non-production environments will have a brief outage on Sunday February 15th.
  • Sunday, February 15, 8:00 a.m. to 1:00 p.m. 
    Updating MyServiceHub.
    User Impact: MyServiceHub production and all related functions will be down during the outage on the 15th.  All non-prod environments will have a brief outage throughout the day on the next day (16th).
  • Sunday, March 1, 8:00 a.m. to 1:00 p.m. 
    Updating eHR.
    User Impact: eHR production and all related functions will be down during the outage.  All non-prod environments will have a brief outage throughout the day.
  • Saturday, March 21, 12:30 a.m. to Tuesday, March 24, 1:00 a.m. 
    Updating MyServiceHub.
    User Impact: MyServiceHub production and all related functions will be down during the outage window.

 Please email jbhathal@torontomu.ca and restiani@torontomu.ca to report completion, postponement or cancellation of any change.

Select here for Previous Changes.