CCS Scheduled Maintenance and Outages
Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.
No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.
| Application/Service |
Recurring Maintenance |  Scheduled Maintenance |
|---|---|---|
| Adobe AEM |
Every Thursday from 6 a.m. - 8:30 a.m. |
Thursday, February 19, 6:30 a.m. to 8:00 a.m. Applying assorted fixes and features to Adobe AEM. User Impact: AEM author production needs to be restarted between 6:30 a.m. and 8:30 a.m. https://www.torontomu.ca won't be affected. |
| Alfresco (ChooseTMU Applicant Portal) | Daily 4 a.m. - 5 a.m. | |
CFAPS |
Last Friday of each month 6 a.m. - 8 a.m. | |
| Citrix | N/A | |
| eHR | N/A | |
| Learning Management System | Every Friday 6 a.m. - 8 a.m. | |
my.torontomu portal |
Every Friday 6 a.m. - 8 a.m. | |
| OneCard | N/A | |
| MyServiceHub | Daily midnight - 1:15 a.m. | |
| RMS, Account activation and Self Service | Every Friday 6 a.m. - 8 a.m | |
| TMU-VPN | N/A |
|
| FIS | Daily 10:45 p.m. - 1:05 a.m. |
|
| ServiceNow | ||
| Virtual Applications | Daily 2:30 a.m. - 3 a.m. |
Additional Scheduled Changes
- Thursday, February 19, 7:00 a.m. to 10:00 a.m.
Removing Catia from VApps.
User Impact: Moving forward users will have to use physical labs for Catia. - Wednesday, February 25, 6:00 a.m. to 8:00 a.m.
Updating Coldfusion and other app servers.
User Impact: Coldfusion, Bitbucket and all other applications will be not available.
- Sunday, March 1, 8:00 a.m. to 1:00 p.m.
Updating eHR.
User Impact: eHR production and all related functions will be down during the outage. All non-prod environments will have a brief outage throughout the day. - Friday, March 13, 6:00 a.m. to 8:00 a.m.
Upgrading WordPress.
User Impact: The blog.torontomu.ca network will be unavailable briefly (<10 minutes) while the application updates. Subsequently, each blog will experience a brief (<1minute) outage as it is upgraded. A full system restart/outage is not required. - Saturday, March 21, 12:30 a.m. to Tuesday, March 24, 1:00 a.m.
Updating MyServiceHub.
User Impact: MyServiceHub production and all related functions will be down during the outage window.
Please email jbhathal@torontomu.ca and restiani@torontomu.ca to report completion, postponement or cancellation of any change.
Select here for Previous Changes.