CCS Scheduled Maintenance and Outages
Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.
No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.
| Application/Service |
Recurring Maintenance |  Scheduled Maintenance |
|---|---|---|
| Adobe AEM |
Every Thursday from 6 a.m. - 8:30 a.m. |
|
| Alfresco (ChooseTMU Applicant Portal) | Daily 4 a.m. - 5 a.m. | |
CFAPS |
Last Friday of each month 6 a.m. - 8 a.m. | |
| Citrix | N/A | |
| eHR | N/A | |
| Learning Management System | Every Friday 6 a.m. - 8 a.m. | |
my.torontomu portal |
Every Friday 6 a.m. - 8 a.m. | |
| OneCard | N/A | |
| MyServiceHub | Daily midnight - 1:15 a.m. | |
| RMS, Account activation and Self Service | Every Friday 6 a.m. - 8 a.m | |
| TMU-VPN | N/A |
|
| FIS | Daily 10:45 p.m. - 1:05 a.m. | |
| ServiceNow | ||
| Virtual Applications | Daily 2:30 a.m. - 3 a.m. |
Additional Scheduled Changes
- Thursday, May 29, 9:00 p.m. to 11:30 p.m.
Upgrading DCC Podium wireless access points (floors 1 to 8).
User Impact: None expected. AP's will be upgraded in small batches at random to prevent any one area lack any coverage. - Monday, June 2, 10:00 a.m. to 11:00 a.m.
Updating TAI system.
User Impact: The Pentaho TAI reporting system will be temporarily unavailable during the upgrade process. End users have been notified in advance about the expected outage.
- Thursday, June 5, 6:30 a.m. to 8:00 a.m.
Applying assorted fixes and features to Adobe AEM.
User Impact: AEM author production needs to be restarted between 6:30 am and 8:00 am. https://www.torontomu.ca won't be affected. - Thursday, June 5, 8:00 a.m. to 8:30 a.m.
Updating student application server.
User Impact: Chang School international applications will be paused for the duration of the downtime. Registrar’s Office to send any needed communication. - Saturday, June 28, 12:00 a.m. to Monday, June 30, 1:30 a.m.
Updating MyServiceHub.
User Impact: MyServiceHub production and all related services will be down during the outage. STG/SUP will be unavailable on Sat. June 28th & Sun. June 29th.
Please email jbhathal@torontomu.ca and restiani@torontomu.ca to report completion, postponement or cancellation of any change.
Select here for Previous Changes.
