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Computing and Communications Services (CCS)

CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.

Application/Service
 Recurring Maintenance  Scheduled Maintenance
Adobe AEM                                     
           

Every Thursday from 6 a.m. - 8:30 a.m. 

Friday, November 6, 6:30 a.m. to 10:30 a.m. 
Benchmarking AEM production.
User Impact: 

  • AEM Users will not have access to the authoring environment. 
  • Toronto Metropolitan University website won't be affected.
 Applicant Portal) Daily 4 a.m. - 5 a.m.  

CFAPS

 Last Friday of each month 6 a.m. - 8 a.m.

 

 
Citrix N/A  
eHR N/A   

Saturday, November 7, 8:00 a.m. to 8:00 p.m. 
Updating eHR & MyServiceHub.
User Impact: MyServiceHub & eHR will remain up and running.  No outrage required. 

Sunday, November 8, 8:00 a.m. to 1:00 p.m. 
Updating eHR.
User Impact: eHR production will have a brief outage for web services from 8 am to 9 am.  All non-production environments will have a brief outage
Learning Management System Every Friday 6 a.m. - 8 a.m.




 

my.torontomu portal

 Every Friday 6 a.m. - 8 a.m.  
OneCard N/A  
MyServiceHub Daily midnight - 1:15 a.m.  

Saturday, November 7, 8:00 a.m. to 8:00 p.m. 
Updating eHR & MyServiceHub.
User Impact: MyServiceHub & eHR will remain up and running.  No outrage required.

Sunday, November 8, 9:00 a.m. to 11:00 a.m. 
Patching MyServiceHub servers.
User Impact: MyServiceHub will not be available during this period.

Sunday, November 8, 2:00 p.m. to 8:00 p.m.  
Updating MyServiceHub.
User Impact: MyServiceHub production will not have an outage. There will be a brief outage for non-production environments.
RMS, Account activation and Self Service Every Friday 6 a.m. - 8 a.m

 

Friday, November 6, 7:00 a.m. to 8:00 a.m. 
Updating TMU's Resource and Identity Management System.
User Impact: Access to Activation, Self Service, Admin and Web Services will be intermittent during this period.

Saturday, November 7, 11:00 p.m. to midnight
Patching RMS servers.
User Impact: RMS will not be available during this period.
TMU-VPN

N/A

  
FIS Daily 10:45 p.m. - 1:05 a.m.  

Sunday, November 8, 7:30 a.m. to 9:00 a.m. 
Patching FIS servers.
User Impact: FIS will not be available during this period.
ServiceNow    
Virtual Applications Daily 2:30 a.m. - 3 a.m.  

Additional Scheduled Changes

  • Thursday, November 5, 8:00 a.m. to 1:00 p.m. 
    Updating Content production.
    User Impact: All Content users will be unable to access Content client and web. In addition, student document uploads will be down during the upgrade. Registrar's office will handle all needed communication.
  • Thursday, November 5, 10:00 p.m. to 11:00 p.m. 
    Renewing wireless certificate for network appliance.
    User Impact: The renewal will force all clients to have to accept the new certificate by reconnecting and in some cases, delete/forget the TMU wireless profile and reconnect. 
  • Friday, November 6, 6:00 a.m. to 8:00 a.m. 
    Updating WordPress.
    User Impact: The blog.torontomu.ca  network will be unavailable briefly (<10 minutes) while the application updates. Subsequently, each blog will experience a brief (<1minute) outage as it is upgraded. A full system restart/outage is not required. There should be no impact to the end users during the testing phase.
  • Friday, November 6, 8:30 a.m. to 9:00 a.m. 
    Updating Constituo.
    User Impact: This will cause an outage for Constituo Satellite. Chang School international applications will be paused for the duration of the downtime. CCS is working with RO to coordinate - RO is responsible for any needed communication.
  • Sunday, November 8, 12:00 a.m. to 1:00 a.m. 
    Patching CAS servers.
    User Impact: CAS will not be available during this period.
  • Wednesday, November 11, 6:00 a.m. to 8:00 a.m. 
    Updating Oracle servers.
    User Impact: Coldfusion, Bitbucket and all other applications supported by oracle servers will be not available.

  • Sunday, November 15, 1:00 a.m. to 5:30 a.m. 
    Updating ServiceNow.
    User Impact: CCS, HR, CELT and Finance users accessing ServiceNow may experience performance issues during the upgrade.
  • Sunday, November 15, 7:00 a.m. to 12:00 p.m. 
    Outage for Content scheduled.
    User Impact: None expected.
  • Sunday, November 15, 7:00 a.m. to 12:00 p.m. 
    Updating MyServiceHub.
    User Impact: MyServiceHub production and all related functions will be down during the outage. All non-prod environments will have a brief outage during that weekend.
  • Monday, November 16, 8:00 a.m. to 9:00 a.m. 
    Updating ADS servers.
    User Impact: During the upgrade process, access to the apps RODocs and TAI, and the apps hosted on hr.apps and ev1.cf, may be intermittent.
  • Sunday, November 22, 8:00 a.m. to 1:00 p.m. 
    Updating eHR.
    User Impact: eHR production and all related functions will be down during the outage.  All non-production environments will have a brief outage on Saturday and Sunday.
  • Sunday, November 22, 8:00 a.m. to 4:00 p.m. 
    Updating eHR database.
    User Impact: eHR production will remain up and running as no outage will be required.
  • Monday, December 21, 7:00 a.m. to 10:00 a.m. 
    Shutting down RUAD domain permanently.
    User Impact: 
    • Users and devices will not be able to authenticate to the domain.
    • Users might not be able to login to the devices, workstations and servers that are still joined to RUAD.

 Please email jbhathal@torontomu.ca and restiani@torontomu.ca to report completion, postponement or cancellation of any change.

Select here for Previous Changes.