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Confirmed: Your university email address has changed

December 28, 2022

To: All individuals with an @ryerson­.ca email address

Your university email address has been successfully changed from “@ryerson­.ca” to “@torontomu­.ca”. Any emails sent to your original “@ryerson­.ca” email address will continue to be delivered to your new email address.

People who have remained logged into their university account may be required to refresh their browser sessions or reload browser tabs on computers or mobile devices where they are using the Gmail app in order to begin sending emails from their new “@torontomu­.ca” email address.

Reminder: Anticipated IT system outages and service disruptions during the mid-year winter break

CCS will be using the remainder of the mid-year winter break to reconfigure IT systems and applications to the new university email addresses. As part of this process, the following systems and applications may experience service disruptions or temporary full system outages during the dates listed below.

Please note that we are unable to guarantee consistent or uninterrupted service to any of the systems or applications listed below during the dates listed. Any CCS supported services that do not appear in the following list, including eHR, MyServiceHub (formerly RAMSS) and the my.torontomu­.ca portal (except for Self Service functionalities), will not experience any disruptions.

Impacted IT systems and applications

  • Google Workspace (Gmail, Calendar, Drive, Meet, etc.) (December 26 - 28)
  • D2L Brightspace (December 28 - 30), including Brightspace integrated third-party applications (December 26 - January 6)
  • IT Help portal (December 26)
  • my.torontomu­.ca portal Self Service features only (December 26 - 28)
    • Please note that while the portal will be available during this period, Self Service functionalities like updating your personal information, password resets, updates to your two-factor authentication, etc. will not be available
  • PollEverywhere (January 3 - 4)
  • Zoom (December 28)

IT support available to address email change issues

If you experience any issues with your email and require access over the mid-year winter break, the CCS Help Desk will be open in a limited capacity. Any requests received for support unrelated to the email address change will be addressed when the university reopens on January 9, 2023.

CCS Help Desk assistance will be available on non-stat holiday weekdays during the mid-year break, with email support available from from 9 a.m. to 4 p.m. and phone support available from 9 a.m. to 12 p.m.

Learn more about the impact of the change to university email addresses

With this change, some users may need to manually reconfigure some settings in Gmail, Google Workspace and other email clients or third-party apps. Access additional information and resources related to the change to university email addresses.


If you have any questions, please contact the Computing and Communications Services (CCS) Help Desk via the IT Help or 416-979-5000, ext. 556840 (students) or ext. 556806 (employees).