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Known IT issues arising from the change to university email addresses

Following the change to university email addresses in December, CCS has become aware of a small number of IT issues that have arisen since the change, including issues with Gmail, Google Calendar and Zoom. Instructions for addressing these issues are available below.

Have an IT issue related to the email address change that isn’t addressed here? Contact the Computing and Communications Services (CCS) Help Desk via the IT Help portal, or 416-979-5000, ext. 556840 (students) or ext. 556806 (employees)

On December 28, 2022, all university email addresses were successfully changed from “” to “”. Community members will have received an email from CCS on December 28 informing them that their email address has changed.

Yes. Emails sent to your original “” address will automatically be forwarded to your “” email address for a period of time. CCS will be monitoring the usage of Ryerson email addresses after the change to university email addresses and will reassess the need to continue forwarding emails in the future.

Yes. In special cases, such as sending an email to a mailing list where your “” email address is a member of the list or if you’ve been informed that an organization isn’t receiving emails from your new “” email address, it may be necessary to continue sending emails from your original “” address. This can be done by setting up an “” alias in Gmail

However, we do not recommend sending emails from an “” alias unless absolutely necessary. If you have signed up for a third-party service or are a member of an external email list using your original “” email address, we recommend updating your contact information with your new “” email address.

Following the change, your signature settings in Gmail were automatically reset to display no signature. To re-add your original signature:

  1. Open your Gmail settings and select See all settings
  2. Navigate to the Signature section
  3. Click on the For new emails use and On reply/forward use drop down menus and select My signature
  4. Click Save changes

Yes. Existing meetings that include an attendee’s original “” email address continue to be available via Google Calendar using their new “” email address and they will continue to be notified of any changes to their meeting invitation.  We recommend that any new meeting requests be shared with the attendee’s “” email address.

People who had set up a recurring meeting series through Google Calendar prior to the university email address change may experience issues upon modifying a meeting invitation in their recurring series. We have received reports that upon modifying a meeting in a recurring series, people may no longer be able to modify subsequent meetings in the series as they are attached to their original “” email address. Recurring meetings scheduled prior to the university email change that have not been modified and recurring meetings scheduled since the university email address change are unaffected.

Until a solution is identified, people can cancel their original recurring meeting series and reschedule their series to continue to be able to modify meetings in the series.

Unfortunately, it is not possible for CCS to automatically remove or replace all old “” email addresses from your Contacts app that populates the To field in Gmail when composing an email. While the searchable directory in your Contacts app has been updated to include TMU employee email addresses, users who have saved a colleague’s “” email address in the Contacts app will continue to see their original email address as a prompt when composing an email. Please note that the Contacts app may have automatically added an employee’s email address to your contact list if you have had prior email correspondence with them.

To prevent an employee’s “” address from appearing when composing an email, you will need to manually remove old “” email addresses saved to your Contact app.  To remove an “” email address from the Contact app:

  1. Click on the Google apps icon in the top right corner of your Gmail navigation bar by Clicking on the the Apps Grid in the upper right corner of your Gmail account 
  2. Navigate to the Contacts app
  3. Select the Contacts tab from the left hand navigation. In the upper left menu, you will see “Contacts”. From this list, select and delete any old “” addresses to stop them from appearing when you compose a new email. 
  4. Hover over a contact with a Ryerson email address, click More actions (three vertical dots) and select Delete
  5. A pop-up window will appear asking you if you’d like to delete this contact. Select Move to trash
  6. Navigate back to the Contacts app and follow steps 3-5 for any Ryerson email addresses in your Frequently contacted tab

Reminder: For privacy reasons, student email addresses are not included in the TMU Contact and Directory that Gmail uses to automatically populate the To field when composing an email. If you have student email addresses saved to your Contacts app, we recommend updating their contact information with their new “” email addresses. 

Following the change to university email addresses, the synchronization between the voicemail system and Gmail for users who opted to receive voicemail notifications via email stopped working on December 28, 2022. As of January 3, 2023, the issue has been resolved. Voicemails received between December 28 and January 2 can be accessed by dialing 416-979-5044 and following the prompts.

When you send an email from your D2L Brightspace shell, the version of the email you receive may appear with a yellow warning at the top when viewed in Gmail. Please review the email to confirm it is the one that you sent and then click the Looks safe button to temporarily stop future messages from D2L Brightspace from arriving with this warning.

Over the mid-year winter break, Zoom was updated to reflect the university’s new name. As a result of this change, meeting hosts may need to manually update some Zoom settings to correct the following issues:

Update authentication options in Zoom for one-time and recurring meetings scheduled prior to January 11

Zoom meetings scheduled before January 11 set to require authentication to join using the Ryerson Community profile will not allow participants to join until the meeting host updates the authentication profile to the new TMU Community profile.

Update alternative hosts that have an email address

If you added an alternate host to a meeting scheduled prior to January 11, you will need to add the alternative host’s new “” email address for them to have host access during the meeting. 

Learn how to update authentication options and add an alternative host’s email address in Zoom.