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May 2022

Changes from 04/27/2022 to 05/04/2022

  • Wednesday, April 27, 2:00 p.m. to 2:10 p.m. - completed 
    Changing Logo and name for Google.
    User Impact    : None expected. It can take up to 48 hours for users to see this change.
  • Thursday, April 28, 7:00 a.m. to 10:00 a.m. - completed  
    Upgrading Vectorworks.
    User Impact    : None expected.
  • Friday, April 29, 7:00 a.m. to 8:00 a.m. - completed 
    Updating RMS.
    User Impact    : Access to Activation, Self Serve and Administration will be intermittent during this period.
  • Friday, April 29, 7:00 a.m. to 8:00 a.m. - completed 
    Changing Logo and name for CAS and my.ryerson portal.
    User Impact    : Access to CAS and my.ryerson portal maybe intermittent during this period.
  • Sunday, May 1, 9:00 a.m. to 1:00 p.m. - completed
    Upgrading Datacentre.
    User Impact    : None expected.
  • Sunday, May 1, 9:00 a.m. to 9:00 p.m. - completed
    Upgrading VIC building network for floors B/F to 7/F.
    User Impact    : All networked devices in the VIC building (e.g. computers, WiFi, phones etc.) will be down during this time.
  • Sunday, May 1, 8:00 a.m. to 1:00 p.m. - completed
    Updating eHR and RAMSS.
    User Impact    :
    • RAMSS - no outage.
    • eHR - web services will be down from 8-10 am.

Changes from 05/04/2022 to 05/11/2022

  • Thursday, May 5, 6:30 a.m. to 8:00 a.m. - completed
    Applying assorted fixes and features to CQ.
    User Impact    : None expected since there are two legs of the servers, www.ryerson.ca won't be affected.
  • Thursday, May 5, 7:00 a.m. to 9:00 a.m. - completed 
    Updating print and application servers.
    User Impact    : Printing and Altiris applications may get impacted.
  • Friday, May 6, 6:00 a.m. to 7:00 a.m. - completed
    Updating RMS.
    User Impact    : Access to Activation, Self Service, Admin and Communication Fee web services will be intermittent during this period.
  • Friday, May 6, 7:00 a.m. to 8:00 a.m. - completed
    Updating survey.ryerson.ca.
    User Impact    : Access to survey.ryerson.ca will be intermittent during this period.
  • Saturday, May 7, 9:00 p.m. to 11:00 p.m.- completed
    Updating database servers.
    User Impact    : Access to my.ryerson.ca, CAS, RUVPN2, RMS account activation will not be available during this period.
  • Sunday, May 8, 8:00 a.m. to 12:00 p.m. - Postponed (TBD)
    Updating BPEL servers.
    User Impact    :
    • Access to BPEL application will not be available during this period.
    • Finance will not be able to exchange information through BPEL services.

Changes from 05/11/2022 to 05/18/2022

  • Thursday, May 12, 10:00 a.m. to 10:20 a.m. - completed
    Changing branding on Jira.
    User Impact    : None expected.
  • Friday, May 13, 7:00 a.m. to 8:00 a.m. - completed
    Updating RMS.
    User Impact: Access to Activation, Self Serve and Administration will be intermittent during this period.
  • Saturday, May 14, 8:00 a.m. to 12:00 p.m. - completed
    Updating eHR.
    User Impact    : eHR and all its functions will be down for this period.
  • Sunday, May 15, 8:00 a.m. to 12:00 p.m. - completed
    Updating RAMSS.
    User Impact    : 
    • RAMSS and all its functions will be down for this period.
    • Content 7 will be down
  • Sunday, May 15, 8:00 a.m. to 12:00 p.m. - completed
    Updating database servers.
    User Impact    : No access to applications on *.apps.ccs.ryerson.ca and *cf.ryerson.ca.
  • Sunday, May 15, 9:00 a.m. to 5:00 p.m. - completed
    Migrating network switches.
    User Impact    : While the fibre uplink connections are migrated, there will be an outage of about 5 minutes per switch. Devices attached to the switch (e.g. computers, WiFi, phones etc.) will experience a short outage.
    This change will impact the following locations:                                                 
    • JORG2, JORG5, JORG11
    • POD50, POD60, POD150, POD2, POD475, POD152
    • LIB, LIB3
    • 790 Bay
    • CPK2
    • Theatre
  • Wednesday, May 18, 6:00 a.m. to 10:00 a.m. - completed
    Changing domain name from ryerson.ca to torontomu.ca.
    User Impact    : AEM Authors will be able to access AEM for content Editing purposes but will not be able to Activate any content changes to torontomu.ca during the change. A redirect will be in place for ryerson.ca to go to torontomu.ca, after the change.

Changes from 05/18/2022 to 05/25/2022

  • Friday, May 20, 7:00 a.m. to 8:00 a.m. - Completed  
    Updating CAS.
    User Impact: Access to Activation, Self Serve and Administration will be intermittent during this period.
  • Friday, May 20, 7:00 a.m. to 8:00 a.m. - Completed  
    Applying security patch to various portlets.
    User Impact: Access to my.ryerson portal maybe intermittent during this period.
  • Friday, May 20, 7:00 a.m. to 8:00 a.m. - Completed  
    Updating survey.ryerson.ca.
    User Impact: Access to survey.ryerson.ca will be intermittent during this period.
  • Sunday, May 22, 8:00 a.m. to 12:00 p.m. - Not Completed (to reschedule)
    Updating BPEL servers.
    User Impact    :
    • Access to BPEL application will not be available during this period.
    • Finance will not be able to exchange information through BPEL services.

Changes from 05/25/2022 to 06/01/2022

  • Friday, May 27, 5:00 p.m. to Sunday, May 29, 8:00 a.m. – completed
    Updating eHR.
    User Impact    : eHR and all its functions will be down for this period.
  • Friday, May 27, 7:00 a.m. to 8:00 a.m. – completed
    Upgrade JIRA application version.
    User Impact    : JIRA will be down during this time.
  • Friday, May 27, 7:00 a.m. to 8:00 a.m. – completed
    Release RMS 8.0.13.
    User Impact    : Access to Activation, Self Serve and Administration will be intermittent during this period.
  • Saturday, May 26, 10:00 a.m. to 12:00 p.m. – completed
    Checkbox Survey maintenance.
    User Impact    : User attempt to use the website during this period will not be able to connect until the changes are completed.
  • Sunday, May 29, 9:00 a.m. to 3:00 p.m. – completed
    LIB building Network Upgrade or floors 3/F to 10/F.
    User Impact    : Networked devices will be down during this time.