Addressing IT issues arising from the change to university email addresses
To: All individuals with an @torontomu.ca email address
On December 28, 2022, all university email addresses were successfully changed from “@ryerson.ca” to “@torontomu.ca”.
Since then, CCS has become aware of a few issues that did not appear during testing and may require you to manually update settings in Gmail and Zoom.
Email address change frequently asked questions
We’ve launched a known IT issues page on the CCS website outlining frequently asked questions we’ve received since the email address change. We encourage you to review the FAQ to access instructions for updating settings in Gmail and Zoom to address issues that have arisen following the change.
Information about the five most common issues reported by TMU community members is available below.
My signature no longer appears when I send an email through Gmail
Following the change, your signature settings in Gmail were automatically reset to display no signature. To re-add your original signature:
- Open your Gmail settings and select See all settings
- Navigate to the Signature section
- Click on the For new emails use and On reply/forward use drop down menus and select My signature
- Click Save changes
An external organization has informed me that they are not receiving emails I send them from my “@torontomu.ca” email address. Is it possible to still send emails from my original “@ryerson.ca” email address?
Yes. In special cases, such as sending an email to a mailing list where your “@ryerson.ca” email address is a member of the list or if you’ve been informed that an organization isn’t receiving emails from your new “@torontomu.ca” email address, it may be necessary to continue sending emails from your original “@ryerson.ca” address. This can be done by setting up an “@torontomu.ca” alias in Gmail.
However, we do not recommend sending emails from an “@ryerson.ca” alias unless absolutely necessary. If you have signed up for a third-party service or are a member of an external email list using your original “@ryerson.ca” email address, we recommend updating your contact information with your new “@torontomu.ca” email address.
When composing an email, I see both the recipient’s “@torontomu.ca” and “@ryerson.ca” email addresses. How do I prevent their “@ryerson.ca” address from automatically appearing?
Unfortunately, it is not possible for CCS to automatically remove or replace all old “@ryerson.ca” email addresses from your Contacts app that populates the To field in Gmail when composing an email. While the searchable directory in your Contacts app has been updated to include TMU employee email addresses, if you have saved a colleague’s “@ryerson.ca” email address in the Contacts app you will continue to see their original email address as a prompt when composing an email. Please note that the Contacts app may have automatically added an employee’s email address to your contact list if you have had prior email correspondence with them.
After modifying a recurring meeting invitation in Google Calendar, I’m no longer able to modify subsequent meetings in the recurring series. How do I fix this?
People who had set up a recurring meeting series through Google Calendar prior to the university email address change may experience issues upon modifying a meeting invitation in their recurring series. We have received reports that upon modifying a meeting in a recurring series, people may no longer be able to modify subsequent meetings in the series as they are attached to their original “@ryerson.ca” email address. Recurring meetings scheduled prior to the university email change that have not been modified and recurring meetings scheduled since the university email address change are unaffected.
We recommend that people cancel their original recurring meeting series and reschedule their series to continue to be able to modify meetings in the series.
Issues with Zoom meetings scheduled before January 11, 2023
Over the mid-year winter break, Zoom was updated to reflect the university’s new name. As a result of this change, meeting hosts may need to manually update some Zoom settings to correct the following issues:
Update authentication options in Zoom for one-time and recurring meetings scheduled prior to January 11
Zoom meetings scheduled before January 11 set to require authentication to join using the Ryerson Community profile will not allow participants to join until the meeting host updates the authentication profile to the new TMU Community profile.
Update alternative hosts that have an @ryerson.ca email address
If you added an alternate host to a meeting scheduled prior to January 11, you will need to add the alternative host’s new “@torontomu.ca” email address for them to have host access during the meeting.
Learn how to update authentication options and add an alternative host’s email address in Zoom.
Questions?
If you have any questions, please contact the Computing and Communications Services (CCS) Help Desk via the IT Help portal, help@torontomu.ca or 416-979-5000, ext. 556840 (students) or ext. 556806 (employees).
