Student VPN - GlobalProtect Installation for Windows
Use Student VPN for a secure connection to TMU's course-specific systems via the Internet. To use Student VPN, you will need to install and use client software called GlobalProtect which allows authorized users access. It provides further security by creating a Virtual Private Network (VPN), which is like a “secure tunnel” through which all communication between the user PC and Toronto Metropolitan University (TMU) must pass. All data transmissions are “encrypted” so that they cannot be read while travelling across the Internet. GlobalProtect runs on your PC, laptop computer or mobile device, protecting you with the same security policies that protect the sensitive resources on Toronto Metropolitan University (TMU) network.
- Access to the Internet
- A valid my.torontomu username and password
- Two-factor authentication
Note: If you do not meet or understand the above requirements, contact the CCS Help Desk for information before proceeding.
Download, Install and use Student VPN:
Before you download and install the Student VPN, you will need to setup two-factor authentication. Please complete the instructions outlined on the two-factor authentication webpage before proceeding with the download and install of Student VPN, GlobalProtect.
Connect and Disable VPN Access
The VPN status icon, that displays on the taskbar, at the bottom right of the screen, will indicate the current connection state:
- GlobalProtect is connected successfully.
- GlobalProtect is not connected, either because authentication failed or you chose to disable your connection.
Remove old Student VPN, GlobalProtect
If you need to remove an old version of GlobalProtect, open the Windows Control Panel or Settings panel.
- For Windows 7, click on Programs and Features.
- For Windows 8.x, click on Uninstall A Program.
- For Windows 10, click on Apps.
Select GlobalProtect. Click Uninstall.
If your computer is a TMU computer and supported by CCS, please contact the CCS Help Desk at firstname.lastname@example.org or extension 556806. Otherwise, you must contact the person who has administrator rights on the computer.
When I try and make a VPN connection, I keep being taken back to the username/password or verification code screen?
This may be caused by entering an incorrect or invalid my.torontomu username, password or verification code. Make sure you are entering your my.torontomu username and password. Remember that usernames and passwords are case-sensitive. If you are able to log on http://my.torontomu.ca using your my.torontomu username and password, the problem may be your two-factor authentication setup. Try resetting your two-factor authentication by revoking your two-factor authentication and then reactivating two-factor authentication.
How do I stop getting prompted to enter a verification code, username or password when I do not need connect to GlobalProtect?
If you are connecting from an Administrative network, not Academic or from off campus or TMU, and require full VPN to access your application please do the following:
1. Click on the GlobalProtect icon found on your taskbar. Next click on the Gateway dropdown selection and choose TMU. You will now have full VPN access.
2. When you no longer need access to your application that required full VPN, you can disconnect. Click on the GlobalProtect icon found on your taskbar. Next click on the Gateway dropdown selection and choose Best Available.
Find the GlobalProtect icon in the taskbar. Click the Settings gear at the top right of the screen and select About.
GlobalProtect is preset to check if there are new versions available. Once you have installed GlobalProtect and establish a VPN connection, the software will download the new version and put it in a queue. It will install by itself. You may see a message, "GlobalProtect agent upgrade is in progress". Please wait, application will restart once the upgrade is complete."
If the information here did not help to resolve your problem, you can contact the CCS Help Desk at email@example.com. Please include details of:
- Your operating system version, e.g. Windows 7 Professional with SP1, Mac OS X 10.10.2 etc. Your GlobalProtect Client version
- Your ISP (Internet Service Provider)
- Your TMU email address
Toronto Metropolitan University (TMU) is taking the issue of security very seriously. It is imperative that you disconnect your VPN session when you are finish with accessing any of the TMU systems or when your computer will be left unattended and unsecured for some period of time during the day.
Leaving your active VPN session open and unattended provides others with the opportunity for message forgery and other misuse, attributing them to you and creating an embarrassment to you and possibly compromising the integrity of TMU. This is especially important for people who share computers or have their computer located in a public area.
Some basic safeguards which can be used to aid data security are:
- Disconnect your VPN session and logout from your PC during periods of absence. (e.g. coffee break, lunch, meetings etc.)
- Lock your office or room during periods of absence during normal working hours.
- Always use a screen saver password and a computer power-on password.