Locations and Hours of Operation
Important notice: On December 26, 2022, all university email addresses were changed from “@ryerson.ca” to “@torontomu.ca.” More information and resources can be found at https://www.torontomu.ca/ccs/namechange-impact-itservices/.
Student, Staff and Faculty Help Desk Hours of Operation
Monday | 8:00 a.m. to 5:00 p.m.
Tuesday 8:00 a.m. to 8:00 p.m.
Wednesday | 8:00 a.m. to 8:00 p.m.
Thursday | 8:00 a.m. to 8:00 p.m.
Friday | 8:00 a.m. to 5:00 p.m.
Saturday and Sunday | Closed
Phone Number: 416-979-5000
Staff and Faculty Extension: 556806
Student Extension: 556840
Email: help@torontomu.ca
Holiday Break Hours
The university will be closed starting Friday, December 19th for the winter break. During this time, the Help Desk will not be able to assist with calls or support tickets from December 22nd to January 2nd. You can still email help@torontomu.ca during the closure. We will resume handling calls and tickets when the university reopens on Monday, January 5th, 2026. Have a fantastic winter break, and we look forward to assisting you again in 2026!
Note: Hours from December 15, 2025 to December 18, 2025 are 8am to 5pm and on December 19, 2025, 8am to 4pm.
Hours of Operation
Monday to Friday | 8:00 a.m. to 12:00 a.m.
Saturday and Sunday | Closed
Location: Kerr Hall West - Room 71 (KHW – 71)
• Find us in the KHW basement, near the Toronto Metropolitan University Early Learning Centre playground
Phone Number: 416-979-5000
Student Extension: 556840
Email: help@torontomu.ca
Holiday Break
The university will be closed starting Friday, December 19th for the winter break. During this time, the Student Help Desk will not be able to assist with calls/incidents or in person support from December 22nd to January 2nd. You can still email help@torontomu.ca during the closure. We will resume handling calls/incidents and in person concerns when the university reopens on Monday, January 5th, 2026. Have a fantastic winter break, and we look forward to assisting you again in 2026!
Note: Hours from December 15, 2025 to December 18, 2025 are 8am to 5pm and on December 19, 2025, 8am to 4pm.
Hours of Operation
Monday to Friday | 10:30 a.m. - 6:30 p.m.
Saturday and Sunday | 1:00 p.m. - 5:00 p.m.
Location
LIB-272 Library Information Commons Lab (close to the printers)
Email: help@torontomu.ca
Holiday Break
The university will be closed starting Friday, December 19th for the winter break. During this time a Lab Advisor will not be able to assist you in person from December 22nd to January 2nd. You can still email help@torontomu.ca during the closure. We will resume handling in person inquiries when the university reopens on Monday, January 5th, 2026. Have a fantastic winter break, and we look forward to assisting you again in 2026!
Note: Hours from December 15, 2025 to December 19, 2025 are 10am to 4pm.
Hours of operation
Monday to Friday | 8:00 a.m. to 10:00 p.m.
Saturday and Sunday | Closed
Location
Kerr Hall East (KHE), Room 227