TMU Safe Mobile App
The TMU Safe mobile app is free and available to download on Android or iOS devices that can connect to a wireless network.
While we send messages over email, social media and digital screens on campus, we ask that all community members download the app and opt-in to receive text messages from TMU Safe as these are generally the fastest ways to receive notifications. Alerts sent to the TMU Safe mobile app travel over both the WiFi and the cellular network, and have the potential to reach users faster than other communications channels.
Already downloaded the app but haven’t used it in some time?
If you’re an iPhone user, make sure your phone hasn’t offloaded the app. If it has, you may need to redownload it.
If you’re an android user, make sure you double check that the app has not gone into hibernation mode. To prevent app hibernation from occurring, redownload the app and TMU Safe will prompt you to disable this feature within their app’s settings on your phone.
If the app has been offloaded or gone into hibernation mode, you will not receive notifications.
How to download the TMU Safe mobile app to your Android or iOS device
The mobile app is free to download on an Android or iOS device that can connect to a wireless network.
We recommend allowing push notifications so that alerts pop up on your device.
Note: Standard message and data rates apply.
Preview of an alert in the TMU Safe mobile app
Additional TMU Safe mobile app features
Alerts point to one single source of information
When an alert is sent out, the TMU Safe system will generate an accompanying web page that will act as the single source of information. This page will be hosted by AppArmor (the mass notification system supplier) on their servers. Alerts to your device, email, on the website banner and Twitter will point to this page for all the details we have available for you.
The aim is to get you the information you need to make informed decisions, which means you may receive multiple alerts within the span of a few minutes.
When the issue is resolved, an “all clear” notification will be sent
TMU Safe alerts provide the latest and most up-to-date information. When an issue has been resolved, we will send an alert stating the issue is all clear.
If you have technical questions about using the TMU Safe app for COVID-19 health screening or submitting your proof of vaccination, please contact firstname.lastname@example.org. For more information about COVID-19 vaccinations at TMU and related frequently asked questions, visit the Vaccinations page on the COVID-19 website.
For any other questions about TMU Safe, please contact Maryam Paknejad, Community Safety and Security, at email@example.com or 416-979-5000, ext. 553076.
For general questions about Community Safety and Security, please email firstname.lastname@example.org or call 416-979-5040.