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TMU Safe Mobile App

The TMU Safe mobile app is free and available to download on Android or iOS devices that can connect to a wireless network.

While we send messages over email, social media and digital screens on campus, we ask that all community members download the app and opt-in to receive text messages from TMU Safe as these are generally the fastest ways to receive notifications. Alerts sent to the TMU Safe mobile app travel over both the WiFi and the cellular network, and have the potential to reach users faster than other communications channels.

Already downloaded the app but haven’t used it in some time? 

If you’re an iPhone user, make sure your phone hasn’t offloaded the app. If it has, you may need to redownload it.

If you’re an android user, make sure you double check that the app has not gone into hibernation mode. To prevent app hibernation from occurring, redownload the app and TMU Safe will prompt you to disable this feature within their app’s settings on your phone.

If the app has been offloaded or gone into hibernation mode, you will not receive notifications.

How to download the TMU Safe mobile app to your Android or iOS device

The mobile app is free to download on an Android or iOS device that can connect to a wireless network.

Android devices

Download the TMU Safe mobile app on Google Play (external link) .

iOS device

Download the TMU Safe mobile app on the App Store (external link) .

We recommend allowing push notifications so that alerts pop up on your device.

Note: Standard message and data rates apply.

Preview of an alert in the TMU Safe mobile app

An example of the TMU Safe mobile app home screen with a red alert bar indicating a power outage in some buildings on campus.

TMU Safe mobile app: Home screen with alert bar

An example from the TMU Safe mobile app alert history screen, displaying more details about the power outage on campus.

TMU Safe mobile app: Alert history 

Additional TMU Safe mobile app features

Emergency procedures 

Access emergency procedures so you know what to do in the case of:

  • active attackers;
  • bomb threats;
  • fires or explosions;
  • medical emergency or person in crisis;
  • natural disaster or extreme weather; and
  • suspicious packages.

Contact information for support services on campus

Easily find contact information for:

  • the Community Safety and Security team;
  • 24/7 WalkSafe escorts;
  • internal support services at TMU, including the Centre for Student Development and Counselling and the Employee and Family Assistance Program; and
  • external support services.

Safety tips

Find personal safety and theft prevention tips that can empower you to take action, including on:

  • conducting safe meetings;
  • criminal harassment and stalking;
  • online personal safety;
  • personal safety, robbery and theft prevention;
  • sexual violence, assault and harassment; and
  • campus after hours.

Training and workshops info

Learn about free training and workshops available to you.

Alerts point to one single source of information

When an alert is sent out, the TMU Safe system will generate an accompanying web page that will act as the single source of information. This page will be hosted by AppArmor (the mass notification system supplier) on their servers. Alerts to your device, email, on the website banner and Twitter will point to this page for all the details we have available for you.

The aim is to get you the information you need to make informed decisions, which means you may receive multiple alerts within the span of a few minutes.

The source of information page include all details about a specific safety alert on campus.

Each time a new alert is sent, a new source of information page will be generated. We encourage you to pay attention to the date and time stamp on the alert so you know when it was sent. 

When the issue is resolved, an “all clear” notification will be sent

TMU Safe alerts provide the latest and most up-to-date information. When an issue has been resolved, we will send an alert stating the issue is all clear.


If you have technical questions about using the TMU Safe app for COVID-19 health screening or submitting your proof of vaccination, please contact For more information about COVID-19 vaccinations at TMU and related frequently asked questions, visit the Vaccinations page on the COVID-19 website.  

For any other questions about TMU Safe, please contact Maryam Paknejad, Community Safety and Security, at or 416-979-5000, ext. 553076.

For general questions about Community Safety and Security, please email or call 416-979-5040.