Refund Policies
Refund Policy - Memberships & Services
If you are a TMU student, your membership is included in ancillary fees you pay with tuition. These fees are not refundable through Recreation. Any refund requests related to student fees must be made through the Registrar's Office.
- Full refund: Available if requested within 10 days of the purchase date.
- After 10 days, membership fees are non-refundable, unless extenuating circumstances apply (e.g., a sudden medical issue that prevents use of the facility).
- Full refund: Available if requested within 10 days of the purchase date.
- After 10 days: A pro-rated refund is available for the remaining portion of the membership, dated from the date the cancellation or refund request was submitted.
- You may cancel at any time.
- Cancellations must be submitted at least 14 days before the next billing date (the 1st of each month) to avoid additional charges.
- We will do our best to process cancellation requests submitted with less than 14 days’ notice, but we cannot guarantee that it will happen before the next month’s billing.
- You may cancel towel service or locker rentals at any time.
- You will receive a pro-rated refund equal to the value of the unused portion. For example, if you cancel a 4-month locker rental after 1 month, you will be refunded the remaining 3 months.
All requests must be submitted using our online form: (google form) Submit Your Request (external link)
Refunds are provided using the original method of payment:
- If you paid by debit, we will email you to arrange a date and time for you to visit us in person with your debit card.
- If you paid by credit card, we can process your refund remotely.
- If you paid by personal cheque, you will receive a refund cheque from TMU within 6 to 8 weeks.
Have questions? We’re here to help. Contact us at recreation@torontomu.ca.
Refund Policy - Programs
TMU Recreation Program Refunds
We understand that things come up! If you can no longer participate in a Recreation program, we’re here to help.
Eligibility for Refunds
You may request a refund if you can no longer attend due to:
- A change in your academic schedule
- Illness or injury
- Other unforeseen circumstances
Deadline to Request
Refund requests must be submitted no later than halfway through the program (e.g., by Week 4 of an 8-week class). Exceptions may be made in special circumstances.
Refund Options
- Transfers: We’ll always offer you the option to move your registration to a future session or another program first. Transfers are easy and fast.
- Full refund: If your request is received before the halfway point and a transfer isn’t suitable, we’ll issue a full refund.
Recreational Clubs: Some clubs may offer pro-rated refunds, as outlined in their Club Constitutions. Please refer to your club’s constitution for more information on refund options.
How to Request a Refund: Please email us at with your name, the program you're withdrawing from, your reason for the request, and whether you prefer a transfer or a refund.
Transfers are quick and easy to process. Refunds are typically processed within 2–3 weeks.
We’re committed to creating a great experience for every student. If you have questions about your situation, just let us know—we’re happy to chat!