Student guide
This guide is focused on authoring, publishing posts, and adding multimedia.
If you are expected to create and publish posts, or are given an Author role in a blog, this guide is for you!
Note: Ensure that you are logged into WordPress before following this guide. Having trouble? View our Login and troubleshooting guide.
Details
Integrated with D2L Brightspace?: No
Contract Start: 2017
Contract End: TBD
| Impacted area | Description | What to do |
| Can’t access the admin area of my blog | After logging in through CAS, the user is directed to a blue page when trying to access an admin page of their blog. This does not appear to affect all users at all times. |
Workaround: 1. Trying using the ‘Back to…’ button to go to the blog homepage and use admin bar (top) to access admin pages. OR 2. Try to log out, then go directly to the admin address of your blog and log in there. Workaround instructions can be found at: Can’t access the admin area of my blog |
| Site will not load (white screen) | Does your site use the Magazine Basic theme? The Magazine Basic theme does not work with the Easy Google Fonts plugin. |
Please contact our support team to correct this issue, as you won’t be able to reach the admin panel in order to fix it yourself. |
| Impacted area | Description | What to do |
| Button block doesn’t respect colour selections when using the Twenty fourteen theme. | Despite selecting the foreground and background colour, the button background appears bright green (from the Twenty fourteen theme.) | Workaround: Instead of selecting one of the colour options you see, click the multicoloured wheel and select a ‘custom’ colour. These tend to work as expected. |
| Add block option (“+”) does not display between blocks. | When you hover on the borders in between, above and below blocks, the + icon should appear to add a block in that space. Sometimes the one above the currently selected block does not appear. | Workaround: Try selecting another block, to shift the focus OR save your post as a draft and reload the post editor. |
Still having trouble after reviewing the known issues tables? Contact us if you have technical questions or issues with your blog.
Tips for requesting technical support:
- Select ‘blogging’ as your subject of inquiry.
- Be sure to send us the following details:
- Let us know what username you are using to log in to the blog system (please do not send us your password)
- Let us know the URL of the blog you are accessing / trying to access
- Include any details pertinent to your inquiry.
- If you are experiencing a technical issue reaching a blog site or posting a blog (not login issues, but the browser not allowing you to get to the site), please send the following additional detail:
- Your IP at the time the issue occurred (you can Google “What is my IP?” to find out).
- Which web browser (ie. Google Chrome, Mozilla Firefox, Microsoft Edge, Safari) AND operating system (ie. Windows 11, MacOS 26.3 Tahoe) you were using.
- The time and day you experienced the issue.
- Whether you were on-campus or off-campus at the time the issue occurred.