Contact
Below are the contact details for D2L Brightspace support at Toronto Metropolitan University. Please note that the support teams are different for students and instructors, so be sure to refer to the information that pertains to you.
Please contact your instructor with any questions regarding:
- Whether your course will be using D2L Brightspace
- Any contents of the online course, including materials, quizzes, assignments and posted grades
Please report to your instructor if you cannot access your course shell. They can work with our Faculty Support team to ensure everyone in the class has the necessary access.
Technical Support
416-979-5000 ext. 556840 (CCS Help Desk)
help@torontomu.ca
The student technical support form is available once you are logged into the my.torontomu.ca portal.
In-Person Appointments
Advisors in the following computer labs can assist users during regular lab hours:
- KHW 71
- Library Information Commons
Self-Guided Online Tutorials
Review the student D2L Brightspace tutorials available online.
Self-Guided Online Tutorials
Our team has prepared step-by-step instructions to help you complete most tasks in D2L Brightspace.
Review the online tutorials for teaching with D2L Brightspace.
Technical Support
If you cannot find the answers you need in our online documentation, please email us at courses@torontomu.ca. Make sure to include all the details of your problem, including the course/shell information, and a description of what you have done, or what you are trying to do. This will make it easier for us to troubleshoot in a timely manner.
Video Conferencing (Zoom or Google Meet)
Many questions can be answered by email, but if you require more substantial assistance, we are happy to arrange a meeting on Zoom or Google Meet, so that you can share your screen. Email us at courses@torontomu.ca, include a detailed description of the course/shell and problem, and please include details in your email about your availability, such as a preferred day/time, which we will try our best to accomodate so that we can support you.
D2L Brightspace Virtual Drop-In Sessions
Have a question about your Brightspace course, or not sure where to find a resource? Drop in to chat with our team!
Every Wednesday between 2pm - 3pm for the Fall 2023 term, members of the TMU D2L Support team are available to answer general questions about D2L Brightspace for Instructors and Staff Members. You will be required to login to your TMU Zoom Account with SSO to join the session.
Please note that if you would like to discuss a confidential topic, such as grading or your specific assessment setup, a one-on-one meeting with our team would be more appropriate. In these situations, contact courses@torontomu.ca with your question and availability to schedule an individual meeting.
PLEASE NOTE:
For the most part, we only provide phone consultations for discussions about strategy, where it's not necessary to have a visual reference. It's much easier for us to provide efficient technical support using video conferencing, while viewing your shared screen.
Additional training
Find out more about the various instructor training options available.
MyServiceHub (formerly RAMSS) is a one-stop shop for everything you need to do online, such as viewing your academic, financial and personal information at Toronto Metropolitan University.
Please note that MyServiceHub and D2L Brightspace are two different systems, and are supported by different teams.