RESOLVED: D2L Brightspace course access issue: Friday, March 13

The technical issue affecting Winter 2026 course access has been resolved. Full access for all impacted students is now restored.

Status: All enrollments have been reactivated.
Data Integrity: No course data, grades, or student submissions have been lost.

Action Required: If you still do not see your course, please log out and log back in, or clear your browser’s cache.

Instructors: If you had any assessments due during the day on Friday, March 13th, you may wish to extend the end date/due date to allow students a little more time to submit, as some may have briefly lost access to your course shell.

Thank you for your patience while our teams worked to resolve this matter.

Students

Learning with D2L Brightspace

If you are a student at TMU, and you are new to using Brightspace, start with these tutorials. Learn how to log in, find your courses, and adjust a few important settings.

Support

Unfortunately, our team does not provide student support for D2L Brightspace or other course-related concerns.

If you are unable to access a specific course shell in Brightspace, we recommend that you contact your instructor(s), as a first step. If they choose to use Brightspace, it is up to them to decide when to make the courses available to the students. Confirm what you should and shouldn't be able to see.

If you have questions about a course that you have just enrolled in (or one where you have just switched sections), please note that It will take about 2 business days from the time you register through MyServiceHub to the time your enrollment is updated in D2L Brightspace.

If you have questions related to something outside of our area of support, our best recommendation is to refer to the university's Service Hub.

Please contact your instructor with any questions regarding:

Whether your course will be using D2L Brightspace
Any contents of the online course, including materials, quizzes, assignments and posted grades

Please report to your instructor if you cannot access your course shell. They can work with our Faculty Support team to ensure everyone in the class has the necessary access.