Quizzes: Take a quiz with Respondus Monitor and LockDown Browser

Technical requirements

• Computer: A computer running Windows (11 or 10*), Mac (macOS macOS 10.13 to 13.0+), or a Chromebook (see below for details).
  * Windows 10/11 "S mode" are not compatible operating systems
• Ensure you have administrator access on your computer to install Respondus Monitor.
• iPad: Users will need to install the LockDown Browser app from the Apple App Store to the iPad (iPadOS: 11.0+) and let their instructor know to enable the iPad option for Respondus. 
• Web browser: Ensure that you are using the latest version of either Google Chrome or Mozilla Firefox. 
• Web camera (internal or external) & microphone.
• A smartphone or mobile device with camera and internet connection (for handwritten exam components, where applicable)
• A broadband internet connection.
• Good lighting.
• Chromebook: At least the version of ChromeOS that Google makes available via their Long Term Support (LTS) channel (external link) . 
  Users will need to install the LockDown Browser Extension. To access it, either use the install link at the beginning of a practice quiz or click on the "Download Responds LockDown Browser" link above. You will be directed to the extension's page on the Chrome web store. Select “Add to Chrome” to install. Then, confirm that you have enabled pop-ups (external link)  in your browser. 
  Note: The extension will not appear when searching the Chrome web store.

• Choose a private, quiet location, with no background noise, such as people talking, TV or music playing.
• Do not wear hats, sunglasses, or anything that obscures your face.
• Do not wear headphones, earbuds, wireless pods, etc. You cannot be connected to any other devices during the exam.
• Make sure that there are no other devices near your computer, such as tablets or phones. You will be asked to show the area around your computer, and you may be flagged if it appears that you may be accessing other devices.
• Make sure that there is nothing in your immediate area that you do not wish to appear on camera, such as personal photos or other private information.
• You will be recorded via your webcam for the duration of your exam. You cannot leave your computer to take breaks. Make sure your face stays in the camera frame for the entire time. Do not wander off-screen, or you will be flagged.
• No other people should appear on your camera (or in the audio recording) at any time during the exam.

1. Go to the D2L course and open the D2L Quiz where the exam is delivered.
   The timer on your quiz will not begin until after setup.
2. If you need to install Respondus Lockdown Browser on your computer, click on the link and follow the instructions. 
3. Click “Launch LockDown Browser”.
4. As part of the setup process, you may need to disable certain browser plug-ins or close particular applications. If a pop-up occurs, click “Close Applications” to continue with LockDown Browser.
5. For Respondus Monitor, you will be prompted to follow a sequence of instructions to complete a webcam check. Proceed by following the simple on-screen instructions.
   • You will be asked to show your university OneCard, to confirm your identity. Do not use government-issued ID instead.
   • If you have any trouble with the setup, click “It’s not working” to go through the troubleshooting.
6. The quiz will begin in Lockdown Browser. If your instructor has enabled screen-recording, a "Recording" icon will appear at the top right of the screen once you begin the exam.
7. To complete the exam and exit, click Submit. You will exit LockDown browser.

1. Go to the D2L course and open the D2L Quiz where the exam is delivered.
2. If you need to install Respondus Lockdown Browser on your computer, click on the link and follow the instructions. 
3. Click “Launch LockDown Browser”.
4. As part of the setup process, you may need to disable certain browser plug-ins or close particular applications. If a pop-up occurs, click “Close Applications” to continue with LockDown Browser.
5. For Respondus Monitor, you will be prompted to follow a sequence of instructions to complete a webcam check. Proceed by following the simple on-screen instructions.
   • You will be asked to show your university OneCard, to confirm your identity. Do not use government-issued ID instead.
   • If you have any trouble with the setup, click “It’s not working” to go through the troubleshooting.
6. The quiz will begin in Lockdown Browser. and you will see the exam questions.
7. Record the answers on paper.
8. Use a mobile device/smartphone to take photos of your handwritten answers.
9. Open D2L Brightspace on their your device/smartphone.
10. Go to the Brightspace Assignment where the exam answers are to be submitted, as indicated by your instructor.
11. In the Assignment, click "Add File" and select the photo of your exam response. Do this as many times as needed to submit all responses.
12. Return to the computer where the Brightspace Quiz was opened (and is still running).
13. To complete the exam and exit, click Submit. You will exit LockDown browser.

• Toronto Metropolitan University has agreements with Repondus that confirm IT security and privacy of the software.
• Respondus Lockdown Browser does not collect any personal information from users. The only cases where personal information may be processed is if you troubleshoot technical issues through Respondus Help Center or if you exit an exam early and is required to provide a reason for terminating the session which will be provided to the instructor.
• Respondus Monitor processes the information collected and Toronto Metropolitan University is the licensed controller. The data is automatically processed and includes webcam recordings, session details, and technical activities. Respondus Monitor only displays the information collected through D2L to authorized instructors and is covered by the university’s Information Protection and Access Policy.
• For more information, please visit the Notice of Collection (external link) .

• Screen Readers: The function and security of LockDown Browser will remain the same with screen readers in use. Respondus LockDown Browser conforms to WCAG 2.0 and will likely work with most screen readers. 
• Text-to-Speech: These programs are not blocked but some functionality may be limited while using LockDown Browser.
• Speech-to-Text (Dictation): Nuance Dragon software is not blocked by LockDown Browser but some functionality may be limited during the exam.
• Text Magnification: Zoom Text feature works to magnify text during an exam in LockDown Browser

For more information, visit LockDown Browser and Respondus Monitor Accessibility (external link) .

If you can see the quiz in Brightspace, but are NOT able to start the quiz in Respondus LDB:

• If you receive an error message when you try to launch the LockDown Browser from your course, contact your instructor, and share the error message. This will likely require their intervention to resolve.
• If you do not see an error message, please confirm that your device is compatible with Respondus Lockdown Browser by checking your device’s compatibility on the Respondus website (external link, opens in new window) , and that you are using the most recent version of Respondus Lockdown Browser. If it is not compatible, please let your instructor know.
• If it is compatible, restart your device. If the issue persists please open a ticket with Respondus Support (external link, opens in new window) , and email your instructor about the issue you are experiencing.

If you experience an issue with the Respondus Monitor webcam onboarding:

1. Confirm your device’s compatibility on the Respondus website (external link, opens in new window) 

2. If it is compatible, restart your device

3. Uninstall Respondus Lockdown Browser (external link, opens in new window) , then reinstall it

• The link to reinstall can be found when you launch your Brightspace Quiz, or at the TMU/Respondus Software Download page (external link, opens in new window) 

4. If the issue persists, you will need to open a ticket with Respondus Support (external link, opens in new window) 

•  Note: The “LMS Web URL” requested in the form is: courses.torontomu.ca

Please be sure to notify your instructor of the issue, as they may have their own approach to resolving the issue (outside of the Respondus software).

If you are in a quiz and the LockDown Browser application stops responding, you will need to restart LockDown Browser.

Please be sure to make a note of the time that this occurs. If possible, document the error by taking a photo of your screen (including the time), even if you are being recorded through your webcam.

1. Try force-quitting the software. If you cannot, restart the entire device.
2. When you relaunch Brightspace, you should be able to re-enter the quiz. 

Note: If you cannot see the quiz under Assessment > Quizzes, contact your instructor to let them know about the issue, including the time that you lost access to the quiz. Note that they can verify this time on their end.

If you cannot resume a quiz that has not yet been submitted, the End Date of the Brightspace Quiz is likely preventing your re-entry. Only your instructor can extend your access to continue the quiz. If they choose to do this, your previously answered questions are saved.

Please let your instructor know if you cannot re-enter a quiz in progress, including your documentation of the time that you lost access.

If a question is displaying oddly (you cannot read it, and are unable to answer it):

1. Document the error by taking a photo (even if you are being recorded through your webcam)

• Be sure to include your name and the question number in the image

2. After your exam, notify your instructor of the error, including the image of it. Note that your instructor will not be able to adjust this issue during the exam.