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Summer Positions

Guest Services Agent (GSA)

A Guest Services Agent should be capable of functioning independently and as part of a team, have exceptional attention to details, and possess excellent communication, customer service, and multitasking skills. Guest Services Agents are responsible for reservations, check-ins and check-outs while providing an exceptional customer experience to guests from arrival through to departure.

 (google doc) View the Guest Services Agent 2024 Job Description here (external link, opens in new window) 

Guest Experience Lead (GEL)

The Guest Experience Lead (GEL) is a supervisory role that works with the Reception and Residence Service Desk Facilitator, the Guest Services Administrator, and the Group Accommodations Facilitator to manage the Guest Service Agent (GSA) team. The individual must possess the ability to exercise independent judgment and deal with situations using tact and diplomacy. GEL’s are responsible for supervising the on shift desk team (~15 individuals) to ensure an exceptional customer experience is provided to students/guests throughout their stay from reservations through to departures. GEL’s are also responsible for de-escalating problems at the desk in accordance with HRL policies and procedures.

 (google doc) View the Guest Experience Lead 2024 Job Description here (external link) 

Summer Operation Agent (SOA)

The Summer Operation Agent (SOA) should be capable of functioning independently and as part of a team, is attentive to details and possesses excellent communication skills. The individual must possess strong organizational skills to plan and manage work independently. SOA’s are responsible for scheduling cleaning services for all guest rooms, providing support to the cleaning contractor, following up on housekeeping concerns, ordering and receiving supplies and laundry services, as well as controlling inventories and reconciling invoices. The individual must be able to stand/walk continuously as the SOA performs multiple room inspections daily to ensure the level of cleanliness is at a satisfactory level.
 

Night Auditor (NA)

The Night Auditor (NA) should be capable of functioning independently and as part of a team, has exceptional attention to details, is comfortable with numbers and technology, possesses excellent communication, customer service, and multitasking skills, and demonstrates an ability to exercise independent judgment. NA are responsible for reconciling day-to-day financial transactions, transitioning the property management system into the next business day, preparing financial and departmental reports, and creating arrival packages (including the programming of keys) for next-day operations.

This position works in the evenings and overnights with shift times from 11pm-7am or 12 Midnight-8am.

 (google doc) View the Night Auditor 2024 Job Description here (external link, opens in new window) 

Financial Assistant (FA)

The Financial Assistant (FA) will work closely with the Guest Services Administrator in financial planning, reconciliation, financial analysis and journal entry preparation. This individual should be capable of functioning independently and as part of a team, has exceptional attention to details, is comfortable with numbers and technology, possesses excellent communication skills, and demonstrates an ability to exercise independent judgment.

 (google doc) View the Financial Assistant 2024 Job Description here (external link, opens in new window) 

Summer Administrative Assistant (SAA)

The Summer Administrative Assistant (SAA) will work directly with the Reception and Residence Service Desk Facilitator and Guest Services Administrator to develop and manage the Summer housing program and provide general technical and administrative support to the Residences’ Summer Hotel Operation. Primary tasks include processing Summer housing program applications, creating team schedules, responding to general email inquiries, and taking meeting minutes. The Summer Administrative Assistant should be capable of functioning independently and as part of a team, have exceptional attention to details, and possess excellent communication, customer service, and multitasking skills.

 (google doc) View the Summer Administrative Assistant 2024 Job Description here (external link, opens in new window) 

Residence Orientation Lead

The Residence Orientation Lead works jointly with Housing and Residence Life and Central Orientation. They will be assigned and tasked with coordinating and executing residence specific events and activities that welcome new students living on-campus to the Toronto Metropolitan University community.