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Frequently Asked Questions

Incoming Students

Not sure if you should be seeking academic accommodations or academic considerations? 

Did you know that these are defined by separate university policies?

To learn which is the better option for your situation check out our Acommodation vs. Consideration webpage. 

You can begin the registration process as soon as your TMU identity (including your university email) is activated, generally one month prior to the first day of classes. For more information, visit Student Accounts.

We encourage you to start the process as soon as possible, after you have your university email address. 

Sign up for our SHIFT program: our free summer program offering everything you need for a smooth transition to university.

This 5-part summer transition program provides the tools and skills for students with disabilities to succeed in both online and in-person classes. Learn about the accommodation process, hear from current students, and practice strategies for success.

Absolutely not: your registration with our office is confidential and will not be indicated on your transcript. We do not disclose any information to other schools, employers, or professional associations. 

We keep all of your documentation, including medical information, on a secure platform. We do not share any details about your registration with our office, or your accommodations, without your consent.

Every summer, we run parent seminars as part of our SHIFT program. The SHIFT program is designed to support students with disabilities in their transition to university. Parent sessions review university-wide supports, discuss the differences between high school and post-secondary education, and explore your role in supporting your student to make a smooth transition to TMU. 

Registration is available in June and seminars run in July and August. 


Registering with AAS is a 3 step process:

Step 1: Obtain your disability documentation.

Step 2: Choose the registration option that best suits your needs, and complete the appropriate Intake Form, including uploading required documentation. 

Step 3: Monitor your TMU inbox for an email from AAS.

Different disabilities require different documentation for registration. While an Individualized Education Plan (IEP) can be submitted as part of your supplemental materials, it is not appropriate documentation for registration with AAS.

To identify what documentation is needed for your specific disability, visit our Documentation Requirement Page

If you are unable to access the Intake Form and receive a message saying "You Need Permission", this means you are not signed in using your university email address

If you are a new TMU student, you may begin the registration process once your TMU identity (including email address) is activated. You may return to the form once you receive your university email address. 

Have a university email address and still having trouble?

Be sure to log out of all other email accounts by following the steps below:

To Log Out:

  1. Go to (external link) .
  2. In the top right, click your photo. If you don’t see a photo, you might see the Account image  
  3. Click Sign out.

To Log In:

  1. Type in your university email address.
  2. Click Next.
  3. Type your password.
  4. Click Next.

After you sign in, try the link to the form again.

Yes, we provide consults to students who do not currently have a diagnosed disability. We can direct you to appropriate resources and discuss options for funding disability assessments. We can also provide referrals to non-disability related learning resources that may help.

Contact to set up a consultation.

AAS deadlines are set to align with TMU's Significant Dates, ensuring that our services are coordinated with others.

All students who reach out after the deadline are invited to complete the intake process next semester. AAS continues to review and consider the individual circumstances of all students, and establish interim support in very exceptional circumstances.

If you are experiencing challenges in your course and require support, we suggest exploring academic support and consideration options such as Incomplete grades, ACRs, and course drops.

Who can assist you 


You need to send your accommodation plans to your instructors every semester that you are enrolled in courses. Visit the AAS Student Portal to send your accommodation plan.

Questions about sending your accommodation plan? 

Check out our step-by-step guide for sending your accommodation plan to your instructors.

Check out our Managing Accommodations page for more information about using your accommodations.

Our Peer Advisor Support program is for students who would like to chat with a peer to learn about activating and managing accommodations.

Visit the Accommodated Test Centre (ATC) page for questions about booking and writing your accommodated tests and exams

The name and contact information of your Student Accommodation Facilitator is listed on your accommodation plan.

Visit the AAS Student Portal to review and download your accommodation plan. 

Occasionally, based on staffing, caseloads, leaves, or other circumstances, a student’s Accommodation Facilitator may change.

When this happens, AAS will provide as much communication and transparency as possible to ensure a smooth transition.

If you have questions about taking a reduced courseload but are worried how this may impact your OSAP status, please contact SFA.

If you have questions about how this may impact your degree completion, placement, co-op eligibility, or course selection, please contact your program’s academic advisor

If you require a letter confirming your registration with AAS, please complete this  (google form) AAS Student Confirmation Letter and Documentation Request Form (external link) 

Programs & Services

For support with peer note taking, email

Our learning strategy and assistive technology appointments fill up quickly, especially around midterms and exams. We advise students to book any available appointment, even if it is a few weeks away. 

In the meantime, attend STRIVE, our weekly drop-in program for learning strategy and assistive technology support.

Visit the AAS Financial Support page to learn about OSAP, grants, bursaries, and more.

AAS Student Portal

All accommodation plans have an expiry date. The expiry date is based on the duration of your disability and the details provided in your submitted documentation. 

If your accommodation plan is expired but you continue to need accommodations, contact your Facilitator to discuss your options. 

Usually, ‘Pending’ means that you have met with your Accommodation Facilitator and have made updates/changes to your accommodation plan. 

Your Facilitator will then reset your accommodation plan so that you can send your updated accommodations to your instructor.

Email (opens in new window)  and we'll take a look for you!

First, ensure that you have submitted your accommodation plan to your instructors. You won’t be able to book your accommodated tests until you release your accommodation plan. 

If you still can’t book your exam, email