Frequently Asked Questions
Questions about Academic Accommodation Support?
Check out the Frequently Asked Questions below!
Am I in the right place?
Not sure if you should be seeking academic accommodations or academic considerations?
Did you know that these are defined by separate university policies?
To learn which is the better option for your situation check out our Acommodation vs. Consideration webpage.
Incoming Students
You can begin the registration process as soon as your TMU identity (including your university email) is activated, generally one month prior to the first day of classes. For more information, visit Student Accounts.
We encourage you to start the process as soon as possible, after you have your university email address.
Sign up for our SHIFT program: our free summer program offering everything you need for a smooth transition to university.
This 5-part summer transition program provides the tools and skills for students with disabilities to succeed in both online and in-person classes. Learn about the accommodation process, hear from current students, and practice strategies for success.
Every summer, we run parent seminars as part of our SHIFT program. The SHIFT program is designed to support students with disabilities in their transition to university. Parent sessions review university-wide supports, discuss the differences between high school and post-secondary education, and explore your role in supporting your student to make a smooth transition to TMU.
Registration is available in June and seminars run in July and August.
Registration
Registering with AAS is a 3 step process:
Step 1: Obtain your disability documentation.
Step 2: Choose the registration option that best suits your needs, and complete the appropriate Intake Form, including uploading required documentation.
Step 3: Monitor your TMU inbox for an email from AAS.
Different disabilities require different documentation for registration. While an Individualized Education Plan (IEP) can be submitted as part of your supplemental materials, it is not appropriate documentation for registration with AAS.
To identify what documentation is needed for your specific disability, visit our Documentation Requirement Page
If you are unable to access the Intake Form and receive a message saying "You Need Permission", this means you are not signed in using your university email address.
If you are a new TMU student, you may begin the registration process once your TMU identity (including email address) is activated. You may return to the form once you receive your university email address.
Have a university email address and still having trouble?
Be sure to log out of all other email accounts by following the steps below:
To Log Out:
- Go to myaccount.google.com (external link) .
- In the top right, click your photo. If you don’t see a photo, you might see the Account image
- Click Sign out.
To Log In:
- Type in your university email address.
- Click Next.
- Type your password.
- Click Next.
After you sign in, try the link to the form again.
Absolutely not: your registration with our office is confidential and will not be indicated on your transcript. We do not disclose any information to other schools, employers, or professional associations.
We keep all of your documentation, including medical information, on a secure platform. We do not share any details about your registration with our office, or your accommodations, without your consent.
Managing Accommodations
An accommodation “letter” is simply the version of your accommodation “plan” that you send to your instructors to let them know about your needs. It includes all the accommodations you require for that course, but no medical information or your disability diagnosis.
You “activate accommodations” each semester by using the AAS Student Portal to send your letters to your instructors. That’s it!
Questions about sending your accommodation plan?
Our Peer Advisor Support program is for students who would like to chat with a peer to learn about activating and managing accommodations.
You need to send your accommodation plans to your instructors every semester that you are enrolled in courses. Visit the AAS Student Portal to send your accommodation plan.
Questions about sending your accommodation plan?
Our Peer Advisor Support program is for students who would like to chat with a peer to learn about activating and managing accommodations.
The name and contact information of your Student Accommodation Facilitator is listed on your accommodation plan.
Visit the AAS Student Portal to review and download your accommodation plan.
Visit the Accommodated Test Centre (ATC) page for questions about booking and writing your accommodated tests and exams.
Email your Student Accommodation Facilitator.
Not sure who your Student Accommodation Facilitator is? Email aasadmin@torontomu.ca
Email your Student Accommodation Facilitator to let them know the situation. Alternatively, you can simply copy them on the emails to your instructor. Visit Contact to find your Facilitator’s email address.
Not sure who your Student Accommodation Facilitator is? Email aasadmin@torontomu.ca.
If you have questions about how this may impact your OSAP status, please contact SFA.
If you have questions about how this may impact your degree completion, placement, co-op eligibility, or course selection, please contact your program’s academic advisor.
If you require a letter confirming your registration with AAS, please complete this (google form) AAS Student Confirmation Letter and Documentation Request Form (external link)
Programs and Services
For support with peer note taking, email peernotes@torontomu.ca.
Our learning strategy and assistive technology appointments fill up quickly, especially around midterms and exams. We advise students to book any available appointment, even if it is a few weeks away.
In the meantime, attend STRIVE, our weekly drop-in program for learning strategy and assistive technology support.
Visit the AAS Financial Support page to learn about OSAP, grants, bursaries, and more.