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How can I contact the BTM Student Advisors?

1.    Email the BTM Student Advisors at

2.    Book a virtual appointment 

3.    Drop in appointments on campus at the PASS (Program Advising and Student Centre) office at TRS1-004

I have a question and want to speak to an advisor one-on-one. Are drop-in hours available?

Yes. Drop-ins are typically 15 minutes or shorter for advising on clarification of policies and procedures.

Please refer to the ITM website for up to date drop-in hours. 

Visit the Student Advising page for more information.

I’m having a difficult time in my course(s) and I’m worried about my Academic Standing, what should I do?

It is your responsibility to get in touch with the BTM Student Advisors and speak with your professors immediately if you are experiencing academic/personal problems during the semester. Read more about academic standings here.

I'm feeling overwhelmed and stressed out, who can I talk to?

You may book an one-on-one appointment with a professional counselor at the Centre for Student Development and Counselling on campus. It is a confidential support service for students.

There are other external resources available:

Good2talk (external link, opens in new window)  is a free, confidential, mental health support service for Ontario post-secondary students available 24/7/365.  Students can access private support in 100+ languages by calling 1-866-925-5454 or by text “GOOD2TALKON” to 686868.

Dedicated 24/7 helpline for post-secondary students in Ontario that offers professional counselling, mental health information and connections to local resources. 

Gerstein Centre Distress Line If you are experiencing an emotional crisis and need immediate assistance, please contact the Gerstein Centre Distress Line at 416-929-5200.

Are there accessibility services for students who need support?

Yes, students who require academic accommodations are encouraged to contact TMU Academic Accommodations Support.

Position/Title Name Email Phone
Director Dr. Sameh Al Natour  
Manager, Operations & Administration, ITM/Dean's Office Marg (Margherita) Paglieri


Part-time Degree, CE and External Relations Gloria (Geneitha) Allen


Full-Time Program Coordinator Tina (Fiorante) Marinelli  
Faculty and Staff Inquiries


Student Advisor (Student Inquiries) Tasmin Linton Visit Program Advising and Student Success (PASS)  Office TRS 1-004
Student Advisor (Student Inquiries) Ryan McLean Visit Program Advising and Student Success (PASS)  Office TRS 1-004

If you are a current student, please be sure to include your Toronto Metropolitan University Student ID Number in the body of your message.




  • Address: 55 Dundas Street West, Toronto, Ontario


  • Monday - Friday: 8:30am to 4:30pm
  • Saturday - Sunday: Closed 

Mailing Address

Ted Rogers School of ITM
Toronto Metropolitan University 
350 Victoria St.
Toronto, Ontario M5B 2K3