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About Us

At the Office of the Ombudsperson at Toronto Metropolitan University, we are dedicated to upholding the principles of fairness, integrity, and impartiality. Our Ombudsperson plays a crucial role in resolving disputes, ensuring confidentiality, and maintaining independence throughout the process.

We are primarly concerned with ensuring that everyone involved in a dispute is treated fairly and that decisions affecting students are made promptly and fairly. Our office has three staff: Ombudsperson Maureen Helt (On Leave), Acting Ombudsperson Gemma Kerr, and Assistant Ombudsperson and Outreach Officer Edmun Natkunarajah. 

Message from the Ombuds-person

Read how Maureen Helt, Ombudsperson, is committed to fairness at Toronto Metropolitan University. 

Our Staff

Meet the staff that is working to bring fairness on campus. 

Terms of Reference

Read about our Terms of Reference and the role of the Ombudsperson Committee. 

How We Work

Learn about how our Office works at Toronto Metropolitan University.

Ombud's History

Learn more about the history of an Ombudsperson. 

Our Affiliations

Our Office works collaboratively with institutional bodies to share insights, strategies and best practices.