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The Office of the Ombudsperson at Toronto Metropolitan University (formerly Ryerson University) is a place for students to come to if you have a problem or a conflict with the university. We are available to meet in-person, virtually and over the phone. 

Contact us if you believe you have been treated unfairly and/or you are not sure what your options are, or if you would like to discuss how a Toronto Metropolitan policy or procedure applies to your situation.  



For more than twenty years, the Ombuds Office has worked with students, faculty and staff to seek expeditious and fair resolutions to issues, concerns and conflicts at Toronto Metropolitian University that they have not been able to resolve themselves. The Ombudsperson is Maureen Helt, and the Assistant Ombudsperson is Gemma Kerr.

The essential characteristics of the Office are:


All information provided to us is kept confidential, unless we have explicit permission for names and/or details to be released and we consider it appropriate to do so.


The Office and Staff operate independently of the University including all administrative and academic structures and student government.


We consider all of the information we receive and collect with the highest degree of objectivity. Our ultimate aspiration is to ensure that everyone involved believes their perspectives have been understood and considered and that they have been treated fairly.

All matters raised with the Office of the Ombudsperson are dealt with as expeditiously as possible.