Who We Are
The Office of the Ombudsperson at Toronto Metropolitan University is a place for students to come to if you have a problem or a conflict with the university. We are available to meet in-person, virtually and over the phone.
Contact us if you believe you have been treated unfairly and/or you are not sure what your options are, or if you would like to discuss how a Toronto Metropolitan policy or procedure applies to your situation.
Three Pillars of Our Office
We operate independently of the University, including all administrative and academic structures and the student government.
We keep all information confidential, unless we have explicit permission for names or identifying details to be released and we consider it appropriate to do so.
We consider all the information we recieve with the highest degree of objectivity. We strive to ensure that all persons involved believe they have been treated fairly.
For more than twenty years, the Ombuds Office has worked with students, faculty and staff to seek expeditious and fair resolutions to issues, concerns and conflicts at Toronto Metropolitian University that they have not been able to resolve themselves. The Ombudsperson is Maureen Helt, and the Assistant Ombudsperson is Gemma Kerr.