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For information relating to health and safety on campus, visit the Toronto Metropolitian University (formerly Ryerson University) webpage for Covid-19 updates.

During this time the Office of the Ombudsperson will continue to respond to emails and calls, but we will not be able to accomodate any in person appointments or drop-ins.

Fairness and respect are everyone’s concern.

Contact us if you believe you have been treated unfairly and/or you are not sure what your options are or you would like to discuss how a Toronto Metropolitian policy or procedure applies to your situation.  



For twenty years, the Ombuds Office has worked with students, faculty and staff to seek expeditious and fair resolutions to issues, concerns and conflicts at Toronto Metropolitian University that they have not been able to resolve themselves. The Ombudsperson is Maureen Helt, and the Assistant Ombudspersons are Ayesha Adam and Gemma Kerr.

The essential characteristics of the Office are:


All information provided to us is kept confidential, unless we have explicit permission for names and/or details to be released and we consider it to be appropriate to do so.


The Office and staff operate independently of the University, including all administrative and academic structures and student government.


We consider all of the information we receive and collect with the highest degree of objectivity. Our ultimate aspiration is to ensure that everyone involved believes their perspectives have been understood and considered and that they have been treated fairly.

All matters raised with the Office of the Ombudsperson are dealt with as expeditiously as possible.