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How to Make a Payment to the NSLSC

Payments are typically made to the NSLSC:

  • At the Period of Study End Date to pay back OSAP loans 
  • During your studies, when an OSAP overpayment has been received

An overpayment means that you have been paid more OSAP funding than you are eligible for, and reasons could include program changes, course load changes, and new assets that were previously unreported on your OSAP file.  

If you have received an overpayment, it’s your responsibility to pay it back directly through your NSLSC portal (external link, opens in new window) .

Overpayments are typically flagged when your OSAP application is reassessed. When an overpayment is identified, the Funding Summary page of your OSAP portal will be updated to reflect the overpayment amount (shown as a negative balance). You will also receive a message through your OSAP Message Centre, which you are encouraged to check at least once a week.

The following are instructions for how payments can be made back to the NSLSC.

Log into your National Student Loans Services Center (NSLSC) account via the NSLSC online portal (external link, opens in new window) .

NSLSC site banner with link to Login to the far right of the screen.

Select My Account, then select Make a Payment from the drop-down menu.

NSLSC dashboard page highlighting the My Account link in the top right and the Make a Payment menu option

You have two options to make an online payment: One-Time Payment or Online Banking. Steps for both options are outlined below.

Make a Payment page of NSLSC account highlighting the One-Time Payment and Online Banking subsections

Option 1: Make a One-Time Payment

  1. Click the Make a One-Time Payment button

  2. Enter the payment amount for the loan(s) you wish to make a payment on by typing it in the text field under Payment Amount

    Make a One-Time Payment page in NSLSC account highlighting the Payment Amount input box in the loan chart.
  3. Click Continue

    Continue button located in the bottom right of the Make a One-Time Payment page
  4. Review your one-time payment. If everything is correct, click Submit

    Review Your One-Time Payment page highlighting the Submit button at the bottom of the page
  5. After submission, your payment will be summarized on the Confirmation page

    One-Time Payment Confirmation screen in your NSLSC account

Option 2: Making Payments Through Online Banking

  1. Select your financial institution
    1. Note: If your financial institution is not listed, contact their respective customer service for additional information
  2. Add the NSLSC as a bill payee. Depending on your financial institution, the payee name may be National Student Loans, or NSLSC
  3. Enter your loan number as the account number. You can find your loan number on your dashboard under the Funding Summary section
  4. Enter the amount you would like to pay. Payments made through your online banking will reflect on your student loan account statement within three to five business days

For more information about making a payment or other questions about repayment, you may contact the NSLSC directly via telephone Monday through Friday from 8 a.m. to 8 p.m. at 1-888-815-4514.