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Planning in a Complex Urban Environment (#909)

Stakeholders in a community come together with a member of the Action for Neighbourhoods Task Force, to discuss their views of the community needs and how the new space should be developed.

Learning Objectives

  • Agenda setting 
  • Active listening 
  • Mediation
  • Addressing individual needs and concerns 
  • Empathy 
  • Building rapport 
  • Managing group dynamics 
  • Identifying and clarifying needs

Information for Learners

You, a community worker with Action for Neighbourhoods Task Force, are facilitating a meeting regarding the development of newly acquired land in the at risk community of MacGregor Heights. It is your responsibility to identify the complexities of issues in a large multicultural urban environment, acknowledge the impact of these complexities on decisions and recommendations, clarify the actual issues and the impact on the community while managing the differing views and opinions of the community members at the meeting.

Simulation Details

Simulator Role(s)

  • Debbie Curtis, Recreationist and Manager of the McGregor Heights Community Centre 
  • Tony Foster-Valeo, Community Worker at McGregor Heights 
  • Mercedes Pena, local resident 
  • Joseph Stelmach, lock resident, hockey coach and Treasurer of the Heights Seniors Group 

Learner Role(s)

  • Community Outreach and Engagement Worker 
  • Facilitator


  • Meeting Room at a Community Centre

Related Topics

  • Diversity Equity Inclusion 
  • Employment and Business
  • Interdisciplinary Practice
  • Placement Preparation and Professional Development
  • Research Support
  • Team and Group Dynamics