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Services for Faculty & Staff

What We Can Do For You

The Faculty & Staff Help Desk can help you with the following:

  • Troubleshoot and repair university-owned computers and peripherals
  • Recommend and order new computer equipment, software and toner
  • Configure and install new equipment
  • Software installation, opens in new window and troubleshooting
  • Assist faculty members with TRS computer lab and classroom technologies
  • Short-term equipment loans for work-related activities
  • Computer lab bookings within TRS building
  • Restrict computer applications during lab-based tests and exams
  • General help with the university‚Äôs IT resources, including two-factor authentication, opens in new window and RU-VPN
  • Zoom classroom assistance and/or training via this booking tool, external link

If it's not on the list just ask - we will do our best to help!


Find us on the PDF file7th Floor (TRS  1 - 154)


Faculty & Staff Help Desk Hours

Mon - Fri: 8:30 a.m. - 7:30 p.m.
Sat & Sun: Closed


(416) 979-5000 ext. 557455

Licensed Software

View the list of software that we can install, opens in new window on your university-owned computer.

Are You Eligible for a Desktop or Laptop Upgrade?

Every four years faculty and staff members are eligible to have their desktops/laptops upgraded.

You will find a complete list of upgrades, opens in new window here.

For further information, contact the Help Desk, opens in new window.