For MFA and Azure virtual lab setup, please use your @ryerson.ca email.

Salesforce Support at TRSM

What we can do for you

The Salesforce Support Team can assist you with the following:

If it's not on the list just ask - we will do our best to help!

Salesforce is a customer relationship management platform used for engaging customers, tracking data and providing support.

Here in TRSM, we used Salesforce to achieve the following:

Maintain a database of all students at TRSM, enabling staff to interact with students and keep track of important information relating to that students educational journey.
Keep track of external contacts related to TRSM such as alumni, donors and co-op companies
Send out marketing emails through Salesforce’s marketing cloud and maintain a record of metrics associated with these marketing campaigns
Host events through our Blackthorn platform
Provide appointment scheduling to streamline the student support process
Track student engagement in TedPacks with TedPoints
Chat bots hosted on website to provide 24/7 support for students

Stop by our office during our drop-in hours or send us an email at trsmsalesforcehelp@torontomu.ca.

Upcoming Training Sessions

Find us on the (PDF file) 7th Floor (TRS 1 - 154)

Mon - Fri: 9 a.m. - 3 p.m.
Sat & Sun: Closed

trsmsalesforcehelp@torontomu.ca

Reports and dashboards are very powerful tools for visualizing your data. If you need help, please contact us to create them.
Want to learn at your own pace? Learn Salesforce through trailheads (external link) .
Existing users can access our shared resources folder (external link) for useful documentation and guides.