Services for Students

The Student Help Desk can:
- troubleshoot software and hardware problems
- provide loaner laptops
- help set up your virtual computer lab access
- point you to free software
- direct you to get help with D2L Brightspace
Need to borrow a laptop for your school work?
Please fill out the google formlaptop request form, external link to find out if you are eligible.
Already have a laptop but need to renew your loan?
Please email access@ryerson.ca to request an extension on your current laptop loan.
Remember:
- Virtual labs are only to be used for coursework
- You may only access one virtual lab computer at a time
- When you are finished with the virtual lab, please sign out and disconnect from the remote desktop connection
- For Bloomberg labs, personal use of data extraction from the Bloomberg terminal is prohibited
-
How to Connect to Azure Virtual Desktop (AVD)
Download links:
For Mac devices: https://docs.microsoft.com/en-us/azure/virtual-desktop/user-documentation/connect-macos, external link
For Windows devices: https://docs.microsoft.com/en-us/azure/virtual-desktop/user-documentation/connect-windows-7-10, external link
NOTE: You need to have multi factor authentication (MFA) set up on your account. If you don’t have MFA on your account, please go to portal.office.com & walkthrough set-up steps
If unable to download the desktop client, use the Web Client at https://rdweb.wvd.microsoft.com/arm/webclient, external link (however not all functionality is available)- Install the Windows Desktop Client
- Once installed, select “subscribe”
- Log in to Microsoft with your Ryerson email and password
- Under TRSM_Workspace, double click “Session Desktop”
- Sign in to your Ryerson email and password again.
- Install the Microsoft Remote Desktop app in the Apple store
- Under the Workspaces tab, click “Add Workspace”
- Enter the following url: https://rdweb.wvd.microsoft.com/api/arm/feeddiscovery, external link in the “Workspace URL” field
- Click “Add”.
- Sign in with your Ryerson email and password
- Under TRSM_Workspace, double click “Session Desktop”
- Enter Ryerson account information again, full email and password