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Services for Students

What we can do for you

The Student Help Desk can:

Need to borrow a laptop for your school work?

Please fill out the google formlaptop request form, external link to find out if you are eligible.

 

Already have a laptop but need to renew your loan?

 

Please email access@ryerson.ca to request an extension on your current laptop loan.

Need help?

Support hours

Monday - Friday
7:30 a.m. - 6 p.m.

Remember:

  • Virtual labs are only to be used for coursework
  • You may only access one virtual lab computer at a time
  • When you are finished with the virtual lab, please sign out and disconnect from the remote desktop connection
  • For Bloomberg labs, personal use of data extraction from the Bloomberg terminal is prohibited
  1. How to Connect to Azure Virtual Desktop (AVD)

    Download links: 

    For Mac devices: https://docs.microsoft.com/en-us/azure/virtual-desktop/user-documentation/connect-macos, external link

    For Windows devices: https://docs.microsoft.com/en-us/azure/virtual-desktop/user-documentation/connect-windows-7-10, external link

     

    NOTE: You need to have multi factor authentication (MFA) set up on your account. If you don’t have MFA on your account, please go to portal.office.com & walkthrough set-up steps


    If unable to download the desktop client, use the Web Client at https://rdweb.wvd.microsoft.com/arm/webclient, external link (however not all functionality is available)

    1. Install the Windows Desktop Client 
    2. Once installed, select “subscribe”
    3. Log in to Microsoft with your Ryerson email and password
    4. Under TRSM_Workspace, double click “Session Desktop”
    5. Sign in to your Ryerson email and password again. 
    1. Install the Microsoft Remote Desktop app in the Apple store 
    2. Under the Workspaces tab, click “Add Workspace”
    3. Enter the following url: https://rdweb.wvd.microsoft.com/api/arm/feeddiscovery, external link in the “Workspace URL” field 
    4. Click “Add”.
    5. Sign in with your Ryerson email and password
    6. Under TRSM_Workspace, double click “Session Desktop”
    7. Enter Ryerson account information again, full email and password