Student Refunds
New: Effective fall 2022, the Student Financial Assistance (SFA) office will no longer be reviewing refund requests that are $1,500 or less. This means that our office will push out any refund that is $1,500 or less, without assessing the impact of the credit on your OSAP application at the time of refund review.
Once your OSAP application has been re-assessed, your OSAP file may be flagged as having an overpayment. This means that you have been paid more OSAP funding than you are eligible for (for example, if you changed programs, course load, or have new assets previously unreported on your OSAP file), and you must pay it back to the National Student Loans Services Center (NSLSC).
Please regularly check the current status of the funding calculation on your OSAP application to be aware of any overpayments on your account. If an overpayment occurs, the Funding Summary page of your OSAP portal will be updated to reflect the overpayment amount (reflected as a negative value). We encourage you to check your OSAP Message Centre.
In the event that you do owe money to the NSLSC, it is your responsibility to make a payment directly through your NSLSC portal.
Requesting a Refund
Toronto Metropolitan University (TMU) students can request a refund online from the Student Fees section of their Student Center in MyServiceHub.
Refunds will be processed within 15 business days.
Students requesting a refund, who have received OSAP funding, bursaries or other awards, will have their credit balance assessed by Student Financial Assistance to confirm refund eligibility.
Payments made by credit card online will be refunded back to the original credit card. Credit card payments made in person at the ServiceHub and all other forms of payment will be refunded by e-transfer.
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In your Student Center in MyServiceHub, confirm that you have a credit balance in the Account Summary section.
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Select the Refund Portal link, located in the Student Fees section of the Student Center in MyServiceHub.
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Refunds will be assessed based on the full eligible credit at the time of request. Review the details within the Refund Portal page and select Submit.
Next Steps
- Refund requests are processed within 15 business days. Students who have received OSAP funding, awards and bursaries will be assessed to confirm refund eligibility.
- Once the refund request has been processed, your account balance on MyServiceHub will be adjusted and your credit balance will no longer appear. View Account Inquiry on MyServiceHub for more information.
- Depending on the refund method, processing times may vary:
- Interac e-Transfer refunds (PayMyTuition): Within five to ten business days from the time your refund has been processed, you will receive an automated email confirming that your e-Transfer refund is on its way.
- Credit card refunds: It may take up to 10 business days from the date your refund was processed for funds to appear on your credit card statement. You may review your student account in MyServiceHub to confirm the date your refund was processed.
- International student refunds: Further instructions requesting currency, banking and beneficiary information will be emailed within five business days of your completed refund assessment. Once those details are confirmed, the funds can be deposited directly into your international bank account.
Toronto Metropolitan University (TMU) has partnered with PayMyTuition, an electronic payment tool, to remit domestic refunds, awards and scholarship payments to students via Interac e-transfer. This refund method will replace refund cheques.
As of August 2021, when a refund, award or scholarship is posted to your student account and approved, you will receive an automated email from TMU with details on how to receive your funds.
Refund assessments can take up to 15 business days. Once your refund has been processed, your student account balance in MyServiceHub will be updated. Due to the approval process needed for all e-transfer refunds, further instructions and the e-transfer link will arrive within 5-10 business days from the posted date of the refund item (named Domestic E-transfer Refunds) in your MyServiceHub account.
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Once your refund has been assessed (up to 15 business days from the time of your request), you will receive an automated email from TMU informing you that PayMyTuition has been authorized to issue your refund.
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PayMyTuition (studentrefunds@paymytuition.com) will inform you that your Interac e-Transfer email will be issued within the next 24-48 hours.
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The Interac e-Transfer email will instruct you to log in to MyServiceHub to retrieve your passcode.
The email will include an expiration date. You must enter your passcode prior to the 30 day expiration date. If you do not retrieve your passcode and collect your funds prior to the expiration date, your refund will be automatically cancelled and the funds will be returned to your student account. You will be required to submit a new refund request should you want the funds returned to you.
A passcode is required each time you are issued a refund, unless you have arranged direct deposit with your financial institution using your university email address. Interac e-transfer refunds will be issued to your university email.
You will receive a unique passcode for each refund request. Once you have obtained your refund, the passcode will disappear from your Refund Portal in MyServiceHub.
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Log in to MyServiceHub to obtain your passcode.
Select the Refund Portal link, located in the Student Fees section of the Student Center in MyServiceHub.
Select the Interac e-Transfer refund passcode link.
The PayMyTuition screen will open and your passcode will appear.
The refund passcode will disappear once you have deposited the funds into your bank account.
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Using the Interac e-Transfer email communication, select Deposit your Money.
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You will then be redirected to the page below where you must select your Canadian financial institution.
Note: Once you receive the Interac e-transfer email communication, you may choose to deposit the funds into someone else’s bank account so long as you have access to their online banking. The Interac e-Transfer email containing the Deposit your Money link can only be sent to your university email; however, you may enter someone else’s online banking login details to claim the deposit.
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Log in to your financial institution’s website and enter the passcode you obtained from MyServiceHub.
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Your funds will be visible in your bank account instantly.
Please note:
- If your MyServiceHub mailing address is not Canadian, the request through MyServiceHub will not be processed.
- There is a $10,000 limit on domestic e-Transfer refunds. Any refunds above that amount will be split up in order to remain under the limit.
If you encounter any difficulties with the PayMyTuition tool, please contact support@paymytuition.com.
Refund assessments can take up to 15 business days. Once your refund has been processed, your student account balance in MyServiceHub will be updated. Within 5-10 business days from when your MyServiceHub balance is updated, you will receive an email communication with instructions on how to complete your refund.
Interac e-Transfers can only be deposited into a Canadian bank account. If you have an international mailing address on file, your refund will be issued through the international refund process.
The steps below outline our international refund process and provide timelines of when you can expect your refund to be deposited to your bank account.
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Initiate refund: Upon approval of your refund from TMU, you will receive an email from TMU confirming that your refund has been issued.
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You will then receive an email from PayMyTuition (studentrefunds@paymytuition.com). This email will provide further instructions on how to complete your refund.
You may choose to deposit the funds into someone else’s bank account. When you are directed to the PayMyTuition page, you will have the option within the Beneficiary Information tab to input someone else’s bank information.
An international PayMyTuition refund cannot be deposited into a Canadian bank account. If you would like to deposit the funds into a Canadian bank account, please contact studentfees@torontomu.ca to have the international refund cancelled and reissued as an Interac (Canadian) e-Transfer.
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Enter beneficiary details: Complete the online refund beneficiary instruction form which requires currency, identification documentation (either passport or driver’s license), banking and beneficiary information.
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Complete verification: Upon receipt of your completed beneficiary instructions, PayMyTuition will verify your request for accuracy. They will complete fraud and compliance checks to comply with various anti-money laundering and compliance laws.
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Payment confirmation: PayMyTuition will send you a confirmation email once your beneficiary information has been verified and approved. You will receive a PDF summary that is password protected. This PDF can be accessed using the bank account number that you provided in Step 2 as the password.
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Refund processed: Once your refund has been processed, you will receive a notification that your refund is complete. Please allow 3-5 business days for the payment to be deposited to your account.
If you encounter any difficulties with the PayMyTuition tool, please contact support@paymytuition.com.
Forms
Refund Request Form
This form can only be used to request a manual refund because you are unable to do so via MyServiceHub.