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Recent Publications

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Author(s)

Journal

Seasoned travelers are more sustainable: Modelling the Tourism Experience Life Cycle Dodds, R. & Holmes M.R.  Dodds, R., & Holmes, M. R. (2023). Seasoned travelers are more sustainable: Modelling the Tourism Experience Life Cycle. Current Issues in Tourism, 1–12. doi.org/10.1080/13683500.2023.2213882 (external link, opens in new window) 
Challenges and opportunities of the Blue Flag Certification in Canada Dodds, R., & Holmes, M. R. Dodds, R., & Holmes, M. R. (2023a). Challenges and opportunities of the Blue Flag Certification in Canada. Blue Flag Beaches, 199–208. doi.org/10.4324/9781003323570-16 (external link, opens in new window) 
Overtourism Butler, R. W., & Dodds, R. Butler, R. W., & Dodds, R. (2023). Overtourism. Routledge Handbook of Trends and Issues in Global Tourism Supply and Demand, 246–255. doi.org/10.4324/9781003260790-26 (external link, opens in new window) 
Immigration and Workforce Diversity in the Canadian Hospitality and Tourism Sector: An Opportunity Not to be Missed Dimanche , F., & Perzyna, M. Dimanche , F., & Perzyna, M. (2023, September). Immigration and Workforce Diversity in the Canadian Hospitality and Tourism Sector: An Opportunity Not to be Missed (external link, opens in new window) . University of Massachusetts: Amherst ScholarWorks@UMass Amherst.
Residents’ support for tourism development: Investigating quality-of-life, community commitment, and communication Dimanche, F., Yayla, O., & Koc, B. Yayla, Özgür, Koç, B., & Dimanche, F. (2023). Residents’ support for tourism development: Investigating quality-of-life, community commitment, and communication. European Journal of Tourism Research, 33, 3311. doi.org/10.54055/ejtr.v33i.2762 (external link, opens in new window) 
Augmenting places: The impact of placemaking on behavioral intentions Dimanche, F., Tirtiroglu, D., Anderson, J., Bodur, H.O, & Dubois, L.E. Dubois, L.-E., Bodur, H. O., Anderson, J., Tirtiroglu, D., & Dimanche, F. (2023). Augmenting places: The impact of placemaking on behavioral intentions. City, Culture and Society, 32, 100502. doi.org/10.1016/j.ccs.2023.100502 (external link, opens in new window) 
Discourses of Fear in online news media: Implications for perceived risk of Travel Dimanche, F. & McClinchey, K.A McClinchey, K. A., & Dimanche, F. (2023). Discourses of Fear in online news media: Implications for perceived risk of Travel. Tourism and Hospitality, 4(1), 148–161. doi.org/10.3390/tourhosp4010009 (external link, opens in new window) 
Canadian immigration policies: Implications for discrimination and biases in tourism employment Dimanche, F. & Wright, K.A. Wright, K.-A., & Dimanche, F. (2023). Canadian immigration policies: Implications for discrimination and biases in tourism employment. Inclusion in Tourism: Understanding Institutional Discrimination and Bias. doi.org/10.32920/22649926.v1 (external link, opens in new window) 
Hosting friends and relatives as a catalyst for immigrant participation in touristic leisure Griffin, T. & Guttentag, D. Griffin, T., & Guttentag, D. (2023). Hosting friends and relatives as a catalyst for immigrant participation in touristic leisure. Journal of Leisure Research, 54(4), 453–471. doi.org/10.1080/00222216.2023.2175187 (external link, opens in new window) 
Will event volunteers’ role ambiguity affect performance? role of social exchange qualities and gender Kellershohn, J., Choi, J., Jeon, H., & Oh, H. Oh, H., Jeon, H., Choi, J., & Kellershohn, J. (2023). Will event volunteers’ role ambiguity affect performance? role of social exchange qualities and gender. Journal of Quality Assurance in Hospitality & Tourism, 1–25. doi.org/10.1080/1528008x.2023.2178593 (external link, opens in new window) 
Service improvisation as a double-edged sword Oh, H. & Jang, J. Oh, H., & Jang, J. (2023). Service improvisation as a double-edged sword. International Journal of Hospitality Management, 108, 103367. doi.org/10.1016/j.ijhm.2022.103367 (external link, opens in new window) 
Diversity, equity, and Inclusion Management in the Canadian Hospitality Industry Dimanche, F. & Perzyma, M. Dimanche, F., & Perzyna, M. (2023). Diversity, equity, and Inclusion Management in the Canadian Hospitality Industry. The Routledge Handbook of Diversity, Equity, and Inclusion Management in the Hospitality Industry, 271–281. doi.org/10.4324/9781003285687-27 (external link, opens in new window) 
From crisis to recovery: Analyzing government support for Canadian restaurants during the covid-19 pandemic J Kellershohn, WW Smith, SW Litvin, & R Frash Kellershohn, J., Smith, W. W., Litvin, S. W., & Frash, R. (2023). From crisis to recovery: Analyzing government support for Canadian restaurants during the covid-19 pandemic (external link, opens in new window) . ScholarWorks@UMass Amherst.
To airbnb or not to airbnb: Does airbnb feel safer than hotels during a pandemic? Smith, W. W., Litvin, S.W, & Guttentag D.A. Guttentag, D. A., Litvin, S. W., & Smith, W. W. (2023). To airbnb or not to airbnb: Does airbnb feel safer than hotels during a pandemic? International Journal of Hospitality Management, 103550. doi.org/10.1016/j.ijhm.2023.103550 (external link, opens in new window) 
Who should you market to in a crisis? examining Plog’s model during the COVID-19 pandemic Smith W. W., Litvin S.W., Guttentag D.A, & Pitts, R.E Litvin, S. W., Guttentag, D., & Smith, W. W. (2021). Who should you market to in a crisis? examining Plog’s model during the COVID-19 pandemic. Journal of Travel Research, 61(5), 981–989. doi.org/10.1177/00472875211018502 (external link, opens in new window) 
Maintaining hotels’ covid-19 protocols post-pandemic to enhance service for guests with autism: An opportunity for increased accessible tourism Smith W.W., Peekser, K., Guttentag, D. & Kellershohn, J. Smith, W. W., Peesker, K., Guttentag, D., & Kellershohn, J. (2023). Maintaining hotels’ covid-19 protocols post-pandemic to enhance service for guests with autism: An opportunity for increased accessible tourism. Post-COVID Tourism and Hospitality Dynamics, 63–74. doi.org/10.1201/9781003429722-4 (external link, opens in new window) 
ourism Myths and the Dunning Kruger Effect Annals of Tourism Research Graci, S., Sinha, R., Pratt, S., Pan, B., Agyeiwaah, E., Lei, S. S. I., Lugosi, P., Kirillova, K., Piirman, M., Lockwood Sutton, J., Jönsson, H. C., Haselwanter, S., Smith, R., Berno, T., Mackenzie, M., Rao, Y. V., Veliverronena, L., Zekan, B., Silva, D. S., & Park, S. Pratt, S., Pan, B., Agyeiwaah, E., Lei, S. S. I., Lugosi, P., Kirillova, K., Piirman, M., Lockwood Sutton, J., Jönsson, H. C., Haselwanter, S., Smith, R., Sinha, R., Berno, T., Mackenzie, M., Graci, S., Rao, Y. V., Veliverronena, L., Zekan, B., Silva, D. S., & Park, S. (accepted). Tourism Myths and the Dunning Kruger Effect Annals of Tourism Research. Annals of Tourism Research.

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Towards a mobile app diffusion of innovations model: A multinational study of Mobile Wallet Adoption. Journal of Retailing and Consumer Services Shaw, N., Eschenbrenner, B., & Brand, B. M. Shaw, N., Eschenbrenner, B., & Brand, B. M. (2022). Towards a mobile app diffusion of innovations model: A multinational study of mobile wallet adoption. Journal of Retailing and Consumer Services, 62. https://doi.org/10.1016/j.jretconser.2021.102768.
Overcoming overtourism: a review of failure Butler, R. W., & Dodds, R. Butler, R.W., & Dodds, R. (2022). Overcoming overtourism: a review of failure, Tourism Review, 77(1), 35-53. https://doi.org/10.1108/TR-04-2021-0215.
Island Tourism: Vulnerable or Resistant to Overtourism? Butler, R.W., & Dodds, R. Butler, R.W., & Dodds, R. (2022). Island tourism: vulnerable or resistant to overtourism? Highlights of Sustainability, 1(2), 54–64. https://doi.org/10.54175/hsustain1020005.
The impact of intermediaries and social marketing on promoting sustainable behaviour in leisure travellers Walsh, P. R., & Dodds, R. Walsh, P. R., & Dodds, R. (2022). The impact of intermediaries and social marketing on promoting sustainable behaviour in leisure travellers. Journal of Cleaner Production, 338, 130537. https://doi.org/10.1016/j.jclepro.2022.130537
Who Walks the Walk and Talks the Talk? Understanding What Influences Sustainability Behaviour in Business and Leisure Travellers Dodds, R., & Holmes, M. R. Dodds, R., & Holmes, M. R. (2022). Who walks the walk and talks the talk? Understanding what influences sustainability behaviour in business and leisure travellers. Sustainability 2022, 14(2), 883. https://doi.org/10.3390/su14020883.
Because I believe in it: Examining intrinsic and extrinsic motivations for sustainability in festivals through self-determination theory Dodds, R., Holmes, M., & Novotny, M. Dodds, R., Holmes, M., & Novotny, M. (2022). Because I believe in it: Examining intrinsic and extrinsic motivations for sustainability in festivals through self-determination theory. Tourism Recreation Research, 47(2), 111-129. https://doi.org/10.1080/02508281.2020.1841375.
Sustainability gets thrown in the trash: Comparing the drivers and barriers of Festival Waste Management in Canada and New Zealand Dodds, R., Grima, J., Novotny, M., & Holmes, M. Dodds, R., Grima, J., Novotny, M., & Holmes, M. (2022). Sustainability gets thrown in the trash: Comparing the drivers and barriers of festival waste management in Canada and New Zealand. Event Management. https://doi.org/10.3727/152599522X16419948390961.
Is VR always better for destination marketing? Comparing different media and styles Griffin, T., Guttentag, D., Lee, S.H. (Mark), Giberson, J., & Dimanche, F. Griffin, T., Guttentag, D., Lee, S. H. (Mark), Giberson, J., & Dimanche, F. (2022). Is VR always better for destination marketing? Comparing different media and styles. Journal of Vacation Marketing. https://doi.org/10.1177/13567667221078252.
The elusive search for talent: Skill gaps in the Canadian luxury hotel sector. Dimanche, F., & Lo, K. Dimanche, F., & Lo, K. (2022). The elusive search for talent: Skill gaps in the Canadian luxury hotel sector. Tourism and Hospitality. 3(1), 31-46. https://doi.org/10.3390/tourhosp3010003.
Brighter but not clearer: Entertainment-dependent destinations dealing with long COVID Dubois L.E., & Dimanche, F. Dubois, L. E., & Dimanche, F. (2022). Brighter but not clearer: Entertainment-dependent destinations dealing with long COVID, Journal of Themed Experience and Attractions Studies:  2(1), 7. https://stars.library.ucf.edu/jteas/vol2/iss1/7/.
How destructive are negative tourist-to-tourist interactions despite the mitigating effect of optimism? Koç, B., Küçükergi̇n K. G., & Dimanche F. Koç, B., Küçükergi̇n K. G., & Dimanche, F. (2022). How destructive are negative tourist-to-tourist interactions despite the mitigating effect of optimism? Journal of Destination Marketing & Management. https://doi.org/10.1016/j.jdmm.2022.100693.
Hiring for sales success: The emerging importance of Salesperson Analytical Skills Peesker, K. M., Kerr, P. D., Bolander, W., Ryals, L. J., Lister, J. A., & Dover, H. F. Peesker, K. M., Kerr, P. D., Bolander, W., Ryals, L. J., Lister, J. A., & Dover, H. F. (2022). Hiring for sales success: The emerging importance of salesperson analytical skills. Journal of Business Research, 144, 17-30.https://doi.org/10.1016/j.jdmm.2022.100693.
A tale of two sponsors: Comparing channels of sponsorship effectiveness using a local charity-linked event Smith, W. W., Madariaga, J. F., Pitts, R. E., & Wang, W. Smith, W. W., Madariaga, J. F., Pitts, R. E., & Wang, W. (2022). A tale of two sponsors: Comparing channels of sponsorship effectiveness using a local charity-linked event. Event Management. https://doi.org/10.3727/152599521X16288665119387.
‘Southern hospitality' in Charleston, South Carolina: the diverse meanings of a regional form of hospitality in a growing tourism destination Guttentag, D., Scott, B., Pitts, R & Smith, W. W. Guttentag, D. A., Scott, B. C., Pitts, R. E., & Smith, W. W. (2022). 'Southern hospitality' in Charleston, South Carolina: The diverse meanings of a regional form of hospitality in a growing tourism destination. Tourism Recreation Research, 1–13. https://doi.org/10.1080/02508281.2022.2057005.

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Tourist willingness to pay for local green hotel certification Nelson, K., Partelow, S., Stäbler, M., Graci, S., & Fujitani, M. Nelson, K. M., Partelow, S., Stäbler, M., Graci, S., & Fujitani, M. (2021). Tourist willingness to pay for local Green Hotel Certification. PLOS ONE, 16(2). https://doi.org/10.1371/journal.pone.0245953.
Ethnic bias and design factors impact response rates of online travel surveys Pan, B., Smith, W., Litvin, S., Yuan, Y., & Woodside, A. Pan, B., Smith, W. W., Litvin, S. W., Yuan, Y., &Woodside, A. (2021). Ethnic bias and design factors impact response rates of online travel surveys. Journal of Global Scholars of Marketing Science, 32(2), 129–144. https://doi.org/10.1080/21639159.2020.1808827.
International Travel and Coronavirus: A Very Early USA-based Study Litvin, S. & Smith, W. Litvin, S. W., & Smith, W. W. (2021). International Travel and coronavirus: A very early USA-based study. International Journal of Hospitality & Tourism Administration, 1–7. https://doi.org/10.1080/15256480.2021.1881940.
Lessons for shared value creation in tourism: The pandemic challenge Della Lucia, M. D., Giudici, E., & Dimanche, F. Della Lucia, M. D., Giudici, E., & Dimanche, F. (2021) Lessons for shared value creation in tourism: The pandemic challenge. In Lucia, M. D. & Giudici, E., Humanistic management and sustainable tourism: Human, social, and environmental challenges. London: Routledge
Effect of Role Ambiguity on Event Volunteers' Job Satisfaction and Performance: Role of Social Exchange Qualities Oh, H. & Griffin, T. Oh, H. (R.) & Griffin, T. (2021). Effect of Role Ambiguity on Event Volunteers' Job Satisfaction and Performance: Role of Social Exchange Qualities. West Federation ICHRIE
The Impact of Video on Destination Image Dubois, L., & Griffin, T., Gibbs, C., & Guttebtag, D.

Dubois, L., Griffen, T., Gibbs, C., & Guttentag, D. (2021). The impact of video games on destination image. Current Issues in Tourism, 24(4), 554-566. https://doi.org/10.1080/13683500.2020.1724082.

 

 

At Home or Abroad, Does Our Behavior Change? Examining How Everyday Behavior Influences Sustainable Travel Behavior and Tourist Clusters.
Holmes, M. R., Dodds, R., & Frochot, I.
Dodds, R., Holmes, M., & Frochot, I. (2019). At home or Abroad, Does Our Behavior Change? Examining How Everyday Behavior Influences Sustainable Travel Behavior and Tourist Clusters. Journal of Travel Research. https://doi.org/10.1177/0047287519894070 
Hotel Market Analysis: The case of Beijing in China Jang, J. Kim, M., & Oh. H.  Jang, J. Kim, M., & Oh. H. (2021). Hotel Market Analysis: The case of Beijing in China. In M. A. Gardini, M. C. Ottenbacher, & M. Schuckert (Eds.), The Routledge companion to international hospitality management (pp. 392-400). New York, NY: Taylor & Francis.
How Chinese lodging industry handled the crisis in post-Covid-19 crisis: An explorative study on crisis management practices and the mediating effects of the organizational factors Li, J., Lu, Z., Oh, H.  Li, J., Lu, Z., Oh, H. (June 2, 2021). How Chinese lodging industry handled the crisis in post-Covid-19 crisis: An explorative study on crisis management practices and the mediating effects of the organizational factors (accepted for stand-up presentation). APacCHRIE 2021, Singapore.
Effect of role ambiguity on event volunteers' job satisfaction and performance: Role of social exchange qualities Oh, H., Jeon, H., Choi, J., & Griffin, T. Oh, H., Jeon, H., Choi, J., & Griffin, T. (2021). Effect of role ambiguity on event volunteers' job satisfaction and performance: Role of social exchange qualities. Proceeding at West Federation CHRIE, February. 18-20.
Overtourism mitigation: Moving deckchairs around on the Titanic? Dodds, R. & Butler, R. W. Dodds, R. & Butler, RW. (2021) Overtourism mitigation: Moving deckchairs around on the Titanic? Encyclopedia of Tourism Management and Marketing.
The Corporate Responsibility Paradox: A Multi-National Investigation of Business Traveller Attitudes and Their Sustainable Travel Behaviour. Sustainability Walsh, P. R., Dodds, R., Priskin, J., Day, J., & Belozerova, O Walsh, P. R., Dodds, R., Priskin, J., Day, J., & Belozerova, O. (2021). The Corporate Responsibility Paradox: A Multi-National Investigation of Business Traveller Attitudes and Their Sustainable Travel Behaviour. Sustainability, 13(8), 4343.
KASA Turkey: solving a strategy and sales issue while keeping core values: an Intrepid Travel in Case Based Research Dodds, R. & Sadowski, M. Dodds, R. & Sadowski, M. (2021) KASA Turkey: solving a strategy and sales issue while keeping core values: an Intrepid Travel in Case Based Research in (Sigala, M., Yeark, A., Presbury, R., Fang, M., Smith, K.A. (Eds). Tourism, Travel, Hospitality and Events https://www.springer.com/gp/book/9789811646706#aboutAuthors
Tourist willingness to pay for local green hotel certification Nelson, K. M., Partelow, S., Stäbler, M., Graci, S., & Fujitani, M. 

Nelson, K. M., Partelow, S., Stabler, M., Graci, S., & Fujitani, M. (2021). Tourist willingness to pay for local Green Hotel Certification. PLOS ONE, 16(2).https://doi.org/10.1371/journal.pone.0245954.

Understanding policy integration of the Sustainable Development Goals: A Network Theory approach.
Dodds, R., & Wong, S

Dodds, R., & Wong, S. (2021). Understanding policy integration of the Sustainable Development Goals: A Network Theory approach. South Asian Journal of Tourism and Hospitality, 1(2), 1-22. https://doi.org/10.4038/sajth.v1i2.35

The Visitor Economy and Main Streets in a Post-Pandemic World Griffin, T., Jamieson, W., Francis, N., & Bird, A.  Griffin, T., Jamieson, W., Francis, N., & Bird, A. (2021). The Visitor Economy and Main Streets in a Post-Pandemic World. Institute for Hospitality and Tourism Research, Toronto Metropolitan University, Toronto. 
International Travel and Coronavirus: A Very Early USA-based Study. Litvin, S. W., & Smith, W. W. Litvin, S. W., & Smith, W. W. (2021). International Travel and Coronavirus: A Very Early USA-based Study. International Journal of Hospitality & Tourism Administration, 1-7. 
Ethnic bias and design factors impact response rates of online travel surveys Pan, B., Smith, W. W., Litvin, S. W., Yuan, Y., & Woodside, A  Pan, B., Smith, W. W., Litvin, S. W., Yuan, Y., & Woodside, A. (2021). Ethnic bias and design factors impact response rates of online travel surveys. Journal of Global Scholars of Marketing Science, 1-16. https://doi.org/10.1080/21639159.2020.1808827.
Political attitudes and Plog's travel personality model.  Litvin, S. W., Guttentag, D. A., & Smith, W. W. Litvin, S. W., Guttentag, D. A., & Smith, W. W. (2021).  Political attitudes and Plog's travel personality model.  International Journal of Tourism Research. https://doi.org/10.1002/jtr.2484.
Who should you market to in a crisis?  Examining Plog’s model during the COVID-19 Pandemic.  Litvin, S. W., Guttentag, D., & Smith, W. W. Litvin, S. W., Guttentag, D., & Smith, W. W. (2021). Who should you market to in a crisis?  Examining Plog’s model during the COVID-19 Pandemic.  Journal of Travel Research. https://doi.org/10.1177/00472875211018502.
International Travel and Coronavirus: A very early USA-Based Study. Litvin, S. W., & Smith, W. W.  Litvin, S. W., & Smith, W. W. (2021).  International Travel and Coronavirus: A very early USA-Based Study. International Journal of Hospitality and Tourism Administration. https://doi.org/10.1080/15256480.2021.1881940.
The development of self-efficacy and self-leadership within USA accredited sales programs: an exploratory study on sales career preparedness
Knight, P., Peesker, K., & Mich, C. C.
Knight, P., Peesker, K. and Mich, C.C. (2021). The development of self-efficacy and self-leadership within USA accredited sales programs: an exploratory study on sales career preparedness, Higher Education, Skills and Work-Based Learning, 12(1),26-49. https://doi.org/10.1108/HESWBL-12-2020-0254
An ecosystems analysis of how sales managers develop salespeople
Peesker, K. M., Ryals, L. J., Rich, G. A., & Davis, L.
Peesker, K.M., Ryals, L.J., Rich, G.A. and Davis, L. (2021). An ecosystems analysis of how sales managers develop salespeople, Journal of Business & Industrial Marketing, 36(4),654-665. https://doi.org/10.1108/JBIM-01-2020-0037
Time for a Reset? Post-Pandemic "Southern Hospitality" in Charleston, South Carolina Scott, B., Guttentag, D. A., Pitts, R. E. & Smith W. W.  Scott, B., Guttentag, D.A., Pitts, R.E. & Smith W.W. (2021). Time for a Reset? Post-Pandemic "Southern Hospitality" in Charleston, South Carolina. TOURMAN 2021 Book of Abstracts Restarting tourism, travel and hospitality: The day after.  E. Christou, A. Fotiadias & K. Alexandris [Eds]  https://www.tourman.gr/files/TOURMAN2021_BOOK_OF_ABSTRACTS.pdf  94-96.
Maintaining hotels’ COVID protocols post-pandemic to enhance service for guests with Autism: An opportunity for positive unintended consequences.  Smith, W. W., Peesker, K., Guttentag, D., Kellershon, J.  Smith, W.W., Peesker, K., Guttentag, D., Kellershon, J. (Accepted).  Maintaining hotels’ COVID protocols post-pandemic to enhance service for guests with Autism: An opportunity for positive unintended consequences.  In U.N. Shukla & S.K. Kulsheshtha (eds.), Post-COVID Tourism and Hospitality Dynamics: Recovery, Revival, and Restart. Apple Academic Press.
Visitor. In J. Jafari & H. Xiao Smith, S. L. J. & Smith, W. W. Smith, S.L.J. & Smith, W.W. (Accepted). Visitor. In J. Jafari & H. Xiao (eds.), Encyclopedia of Tourism, Springer.
Nearest Neighbor Analysis. In J. Jafari & H. Xiao Smith, W. W. Smith, W. W. (Accepted). Nearest Neighbor Analysis. In J. Jafari & H. Xiao (eds.), Encyclopedia of Tourism, Springer.
How to prepare Research Papers & Case Study Smith, W. W.  Smith, W.W. (2021). Webinar – How to prepare Research Papers & Case Study?  St. Joseph’s Institute of Hotel Management & Catering Technology. Palai.  July 31st, 2021.
International Panel Discussion on Innovation and Start-Up Ecosystem Enablers. Smith, W. W.  Smith, W. W. (Panelist) Esha Jain (Panel Chair). (2021).  International Panel Discussion on Innovation and Start-Up Ecosystem Enablers.  The Northcap University.  Institution Innovation Council. July 29, 2021.
Hotel Service Enhancement for the Guests with Autism in Post COVID: Reflections on Accessible Tourism. Smith, W. W. Smith, W. W. (2021). Hotel Service Enhancement for the Guests with Autism in Post COVID: Reflections on Accessible Tourism.  July 2nd, 2021. e-EDP on Entrepreneurship in Tourism: Promoting Sustainable & Responsible Approach - Webinar.  Assam Kaziranga University, India.
Who Should You Market to in a Crisis? Examining Plog’s Model during the COVID-19 Pandemic.
Litvin, S. W., Guttentag, D., & Smith, W. W.. Litvin, S. W., Guttentag, D., & Smith, W. W. (2022). Who Should You Market to in a Crisis? Examining Plog’s Model during the COVID-19 Pandemic. Journal of Travel Research, 61(5),981–989. https://doi.org/10.1177/00472875211018502

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 (PDF file) Identifying active resident hosts of VFR visitors Griffin, T. & Guttentag, D. International Journal of Tourism Research (external link, opens in new window) 
 (PDF file) Is Blue Flag certification a means of destination competitiveness? A Canadian context? Dodds, R. & Holmes, M. Ocean & Coastal Management (external link, opens in new window) 
 (PDF file) The impact of video games on destination image Dubois, L., Griffin, T., Gibbs, C., & Guttentag, D. Current Issues in Tourism (external link, opens in new window) 
Leisure Matters: Cross Continent Conversations in a Time of Crisis Havitz, M., Pritchard, M. P., & Dimanche, F.  Leisure Sciences (external link, opens in new window) 
 (PDF file) Shaping our perception of reality: sustainability communication by Canadian festivals Dodds, R., Novotny, M., & Harper, S. International Journal of Event and Festival Management (external link, opens in new window) 
 (PDF file) The Development of Social and Cultural Capitals for Immigrant Hosts of VFR Travellers Griffin, T. & Glover, T. D. Leisure Sciences (external link, opens in new window) 
 (PDF file) Tourism development from disaster capitalism (opens in new window)  Wright, K., Kelman. I, & Dodds, R.  Annals of Tourism Research (external link, opens in new window) 
 (PDF file) Because I believe in it: examining intrinsic and extrinsic motivations for sustainability in festivals through self-determination theory (opens in new window)  Dodds, R., Holmes, M., & Novotny, M. Tourism Recreation Research (external link, opens in new window) 
International travel and political views Litvin, S. & Smith, W.  International Journal of Tourism Research (external link, opens in new window) 
Walking the Talk: LinkedIn’s Best Practices to Advance Women in Sales Peesker, K. & Lister, J.  Journal of Selling (external link, opens in new window) 
Leisure Matters: Cross Continent Conversations in a Time of Crisis Havitz, M., Pritchard, M. P., & Dimanche, F. Havitz, M., Pritchard, M. P., & Dimanche, F. (2020). Leisure Matters: Cross Continent Conversations in a Time of Crisis. Leisure Sciences,1-7. doi:10.1080/01490400.2020.1774451
Are luxury and sustainability compatible? A Canadian social entrepreneurship case. Dimanche, F., & Della Lucia, M.  Dimanche, F., & Della Lucia, M. (2020, June). Are luxury and sustainability compatible? A Canadian social entrepreneurship case. Paper accepted at the Travel and Tourism Research Association (TTRA) conference, Victoria, Canada (Conference cancelled). 
Immigration and labor in tourism: The case of Canada Dimanche, F., & Della Lucia, M. Dimanche, F., & McDonald, C. (2020, June). Immigration and labor in tourism: The case of Canada. Paper accepted at the Travel and Tourism Research Association (TTRA) conference, Victoria, Canada (Conference cancelled). 
Tourism: The new normal  Dimanche, F. Dimanche, F. (2020, June). Tourism: The new normal. Kostuch Media panel discussion and podcast. https://www.hoteliermagazine.com/e6-tourism-the-new-normal/ 
Hospitality education and Covid Dimanche, F. Dimanche, F. (2020, November). Kostuch Media panel discussion and podcast. Hospitality education and Covid. 
Tourism and sustainability Dimanche, F. Dimanche, F. (2020, October). Tourism and sustainability. Invited speaker at Telecom Valley Tourism@ 10th Anniversary Meeting. Sophia Antipolis, France. 
Developing international collaborations: Best practices and future visions.  Dimanche, F. Dimanche, F. (2021, March). Developing international collaborations: Best practices and future visions. T.H.E. Global Higher Education Summit, Temple University, USA. 
La crise des talents dans le tourisme, de l’école aux entreprises. [The talent crisis in tourism, from schools to businesses]. Dimanche, F.  Dimanche, F. (2021, March). La crise des talents dans le tourisme, de l’école aux entreprises. [The talent crisis in tourism, from schools to businesses]. Canada Tourism and Hospitality Labour Market Forum. Tourism HR Canada, Ottawa. 
Wineries as tourist attractions: Using the arts to create a sense of place. DimancheF,.  DimancheF,. (2021, March). Wineries as tourist attractions: Using the arts to create a sense of place. Invited presentation at Alliance for Research on Wine & Hospitality Management. Bordeaux, France. 
Customer experience will help retailers overcome the financial hit from coronavirus.  Dimanche, F., & Strom, S Dimanche, F., & Strom, S. (2020, June 22). Customer experience will help retailers overcome the financial hit from coronavirus. The Conversation. Retrieved from https://theconversation.com/customer-experience-will-help-retailers-overcome-the-financ ial-hit-from-coronavirus-140238 
The future of retail in Canada.  Strom, F., & Dimanche, F.  Strom, F., & Dimanche, F. (2021, February 18). The future of retail in Canada. Retail Insider. Retrieved from https://www.retail-insider.com/retail-insider/2021/02/the-future-of-retail-in-canada-op-ed/ 
Retailers in Canada must compete for talent amid challenges due to the pandemic Strom, F., & Dimanche, F. Strom, F., & Dimanche, F. (2021, March 31). Retailers in Canada must compete for talent amid challenges due to the pandemic. Retail Insider. Retrieved from https://retail-insider.com/retail-insider/2021/03/retailers-in-canada-must-compete-for-tale nt-amid-challenges-due-to-the-pandemic-expert/ 
Greening the Guest Bedroom: Exploring Hosts’ Perspectives on Environmental Certification for Airbnb. Fudurich, G. & MacKay, K.
Fudurich, G. & MacKay, K. (2020). Greening the Guest Bedroom: Exploring Hosts’ Perspectives on Environmental Certification for Airbnb. Tourism and Hospitality Research 20(4) 423–434. 
The futures of entertainment-dependent cities in a post-COVID world Dubois, L.-E., & Dimanche, F. Dubois, L.-E., & Dimanche, F. (In Press). The futures of entertainment-dependent cities in a post-COVID world. Journal of Tourism Futures. 
Mobile money versus mobile wallet - why are their diffusion rate different?  Shaw, N. Shaw, N. (2020). Mobile money versus mobile wallet - why are their diffusion rate different? RARCS. 
Privacy: young users of mobile wallets are less concerned. Shaw, N.  Shaw, N. (2020). Privacy: young users of mobile wallets are less concerned. HCII. 
Ubiquity: the key to extensive use of mobile money in Kenya Shaw, N.   Shaw, N. (2020). Ubiquity: the key to extensive use of mobile money in Kenya. HCII. 
Shaping our perception of reality: Sustainability communication by Canadian festivals Dodds, R., Novotny, M., & Harper, S. Dodds, R., Novotny, M., & Harper, S. (2020). Shaping our perception of reality: Sustainability communication by Canadian festivals. International Journal of Event and Festival Management,11(4), 473-492. doi:10.1108/ijefm-03-2020-0012 
Because I believe in it: Examining intrinsic and extrinsic motivations for sustainability in festivals through self-determination theory.  Dodds, R., Holmes, M., & Novotny, M.  Dodds, R., Holmes, M., & Novotny, M. (2020). Because I believe in it: Examining intrinsic and extrinsic motivations for sustainability in festivals through self-determination theory. Tourism Recreation Research,1-19. doi:10.1080/02508281.2020.1841375 
Introduction: Special issues on island resilience Dodds, R., McLeod, M., & Butler, R. Dodds, R., McLeod, M., & Butler, R. (In Press). Introduction: Special issues on island resilience. Tourism Geographies. 
Tourism development from disaster capitalism.  Wright, K., Kelman, I., & Dodds, R. Wright, K., Kelman, I., & Dodds, R. (2020). Tourism development from disaster capitalism. Annals of Tourism Research,103070. doi:10.1016/j.annals.2020.103070 
The corporate environmental responsibility paradox: a multi-national investigation of business traveller attitudes and their sustainable travel behaviour.  Dodds, R., Walsh, P., & Priskin, J. Dodds, R., Walsh, P., & Priskin, J. (2020). The corporate environmental responsibility paradox: a multi-national investigation of business traveller attitudes and their sustainable travel behaviour. TTRA Canada Conference. 
Assessing accommodation suppliers’ perceptions of climate change adaptation actions on Koh Phi Phi, Thailand Hess, J., Dodds, R., & Kelman, I Hess, J., Dodds, R., & Kelman, I. (in press) Assessing accommodation suppliers’ perceptions of climate change adaptation actions on Koh Phi Phi, Thailand ASEAN Journal of Hospitality and Tourism
Understanding policy integration of the Sustainable Development Goals: a Network Theory approach Dodds, R. & Wong, S.  Dodds, R. & Wong, S. (in press) Understanding policy integration of the Sustainable Development Goals: a Network Theory approach. South Asian Journal of Tourism and Hospitality 
Introduction to special issue on island tourism resilience McLeod, M., Dodds, R., & Butler, R.  McLeod, M., Dodds, R., & Butler, R. (2021). Introduction to special issue on island tourism resilience. Tourism Geographies, 1-10.
Tourism development from disaster capitalism Wright, K.A.; Kelman, I. & Dodds, R Wright, K.A.; Kelman, I. & Dodds, R (2020) Tourism development from disaster capitalism Annals of Tourism Research DOI: 10.1016/j.annals.2020.103070  
Because I believe in it: Examining Intrinsic and  Extrinsic Motivations for Sustainability in Festivals through Self-determination Theory Dodds, R., Holmes, M. & Novonty, M.  Dodds, R., Holmes, M. & Novonty, M. (2020) Because I believe in it: Examining Intrinsic and  Extrinsic Motivations for Sustainability in Festivals through Self-determination Theory Tourism Recreation Research DOI: 10.1080/02508281.2020/184375  
Shaping our perception of reality:  Sustainability Communication by Canadian Festivals Dodds, R., Novonty, M., & Harper, S. Dodds, R., Novonty, M., & Harper, S. (2020) Shaping our perception of reality:  Sustainability Communication by Canadian Festivals. International Journal of Event and Festival Management. Vol 11(4): 473-492 DOI: 10.1108/IJEFM-03-2020-0012
Preferences at city and rural beaches: are the tourists different? Dodds, R. & Holmes, M.R. Dodds, R. & Holmes, M.R. (2020) Preferences at city and rural beaches: are the tourists different? Journal of Coastal Research 36(2), 393-402. DOI 10.2112/JCOASTRES-D-19-00048.1
Is Blue Flag certification a means of destination competitiveness? A Canadian context Dodds, R. & Holmes, M.R. Dodds, R. & Holmes, M.R. (2020) Is Blue Flag certification a means of destination competitiveness? A Canadian context Ocean and Coastal Management Vol 192 DOI 10.1016/j.ocecoaman.2020.105192
The corporate environmental responsibility paradox: a multi-national investigation of business traveller attitudes and their sustainable travel behaviour. Walsh, P., Dodds, R., & Priskin, J.  Walsh, P., Dodds, R., & Priskin, J. (2020) The corporate environmental responsibility paradox: a multi-national investigation of business traveller attitudes and their sustainable travel behaviour. TTRA International Conference. (COVID therefore online)
From Theory to Practice: The Examination of Best Practices in Sustainable Indigenous Tourism in Canada. Graci, S. Graci, S. (2020). From Theory to Practice: The Examination of Best Practices in Sustainable Indigenous Tourism in Canada. World Indigenous Tourism Symposium (Cancelled) 
The Sustainable Livelihood Approach to Indigenous Tourism Development: Examining Indigenous Entrepreneurship and Social Innovation in Tourism Development in Canada.  Graci, S. Graci, S. (2020). The Sustainable Livelihood Approach to Indigenous Tourism Development: Examining Indigenous Entrepreneurship and Social Innovation in Tourism Development in Canada. TTRA International Conference (Cancelled) 
Exploring the Use of Environmental Instruments as a Method to Promote Sustainable Tourism in Islands. The Case of Savusavu, Fiji. Graci, S. Graci, S. (2020). Invited Speaker. Exploring the Use of Environmental Instruments as a Method to Promote Sustainable Tourism in Islands. The Case of Savusavu, Fiji. International Geography Union’s India International Conference. 
The Sustainable Livelihood Approach to Indigenous Tourism Development.  Graci, S. Graci, S. (2020). The Sustainable Livelihood Approach to Indigenous Tourism Development. DEVNET conference. New Zealand. 
The Development of Social and Cultural Capitals for Immigrant Hosts of VFR Travellers Griffin, T., & Glover, T. D. Griffin, T., & Glover, T. D. (2020). The Development of Social and Cultural Capitals for Immigrant Hosts of VFR Travellers. Leisure Sciences,1-19. doi:10.1080/01490400.2020.1817201 
The Development of Social and Cultural Capitals for Immigrant Hosts of VFR Travellers. Griffin, T. & Glover, T. Griffin, T. & Glover, T. (In Press). The Development of Social and Cultural Capitals for Immigrant Hosts of VFR Travellers. Leisure Sciences. (ABDC: A) 
 Exploring Virtual Reality Experiences of Slum Tourism.  Griffin, T. & Muldoon, M. Griffin, T. & Muldoon, M. (In Press). Exploring Virtual Reality Experiences of Slum Tourism. Tourism Geographies. (ABDC: A) 
Toronto BIAs' responses to COVID-19.  Griffin, T., Liu, S., Lu, Y., & Bird, A. Griffin, T., Liu, S., Lu, Y., & Bird, A. (2020). Toronto BIAs' responses to COVID-19. Institute for Hospitality and Tourism Research, Toronto Metropolitan University, Toronto. 
BIAs and Tourism Development.  Griffin, T. Griffin, T. (2020). BIAs and Tourism Development. Institute for Hospitality and Tourism Research, Toronto Metropolitan University, Toronto. 
Linking and Harmonizing: Super-Premium Tourism to Community-Based Development. Jamieson, W. Jamieson, W. (2020). Linking and Harmonizing: Super-Premium Tourism to Community-Based Development. University of Indonesia. 
Reimagining the Tourism Industry: Towards the Better Normal.  Jamieson, W. Jamieson, W. (2020). Reimagining the Tourism Industry: Towards the Better Normal. The Hospitality Industry in 2030, sponsored by Confexhub. 
Tourism Planning for the New Normal. Jamieson, W. Jamieson, W. (2020). Tourism Planning for the New Normal. The Southeast Asia Travel and Tourism Industry’s Perspective sponsored by ASEANTA (ASEAN Tourism Organization) and the Indonesia Ministry of Tourism and Creative Economy. 
It is Not Yesterday’s Future: Re-Imagining Tomorrow’s Destinations.  Jamieson, W. & Jamieson, M. Jamieson, W. & Jamieson, M. (2020). It is Not Yesterday’s Future: Re-Imagining Tomorrow’s Destinations. World Tourism Destination Forum sponsored by Confexhub. 
International travel and political views. Litvin, S. W., & Smith, W. W.  Litvin, S. W., & Smith, W. W. (2020). International travel and political views. International Journal of Tourism Research,23(1), 106-109. doi:10.1002/jtr.2397 
Not in My Backyard: Personal Politics and Resident Attitudes towards Tourism Litvin, S. W., & Smith, W.W. Litvin, S. W., & Smith, W.W. (2020). Not in My Backyard: Personal Politics and Resident Attitudes towards Tourism. Journal of Travel Research. 59 (4), 674-685 
Tourism Policy and Political Tribalism. Litvin, S.W. & Smith, W.W.  Litvin, S.W. & Smith, W.W. (2020). Tourism Policy and Political Tribalism. Journal of Policy Research in Tourism, Leisure, and Events. 12 (2), 217-221. 
Sponsorship Outcomes for Charity-Linked Events: Participant Segments Interaction with Sponsor Attributes Pitts R.E., Smith, W.W. & Wang, W. Pitts R.E., Smith, W.W. & Wang, W. (2020). Sponsorship Outcomes for Charity-Linked Events: Participant Segments Interaction with Sponsor Attributes. Event Management. 24(6) 699-710. 
Politics & Tourism – The Political Divide.  Smith, W.W.  Smith, W.W. (2020). Politics & Tourism – The Political Divide. World Responsible Tourism Day: 16th Amity International Tourism & Hospitality Conference. 
Servant Leadership Smith, W.W.  Smith, W.W. (2020). Servant Leadership. Garden City University ALFA Webinar. 
Updates on the Journal of Teaching in Travel & Tourism Wolfe, K., & Smith, W.W. Wolfe, K., & Smith, W.W. (2020). Updates on the Journal of Teaching in Travel & Tourism. ISTTE 2020 Virtual Annual Conference. 
A Tale of Two Sponsors:  Comparing Sponsorship Structural Effects from a Local Charity-Linked Event.  Maradiaga, J.F. Smith, W.W., Pitts, R.E., Wang, W. Maradiaga, J.F. Smith, W.W., Pitts, R.E., Wang, W. (Accepted). A Tale of Two Sponsors:  Comparing Sponsorship Structural Effects from a Local Charity-Linked Event.   Event Management.
Updates on the Journal of Teaching in Travel & Tourism Wolfe, K., & Smith, W.W. Wolfe, K., & Smith, W.W. (2020). Updates on the Journal of Teaching in Travel & Tourism.  ISTTE 2020 Virtual Annual Conference, Oct 5-6.  October 5, 2020.
Politics & Tourism – The Political Divide Smith, W.W. Smith, W.W. (2020).  Politics & Tourism – The Political Divide.  World Responsible Tourism Day: 16th Amity International Tourism & Hospitality Conference, 25-26 September.  September 25, 2020.
Differentiating service quality impact between the online and off-line context: An empirical investigation of a corporate travel agency Fang, L., Lu, Z. & Dong, L. Fang, L., Lu, Z. & Dong, L. (2020). Differentiating service quality impact between the online and off-line context: An empirical investigation of a corporate travel agency. International Hospitality Review. doi:10.1108/IHR-01-2020-0003 
Crisis management practices in handling COVID-19 disaster in China’s chain hotels Li, J. & Lu, Z.   Li, J. & Lu, Z. (2020). Crisis management practices in handling COVID-19 disaster in China’s chain hotels. 11th Asia-Pacific CHRIE Youth Conference. 

Title

Author(s)

Journal

 (PDF file) The phenomena of overtourism: A review Dodds, R. & Butler, R. International Journal of Tourism Cities (external link, opens in new window) 
 (PDF file) Preferences at city and rural beaches: Are the tourists different? Dodds, R. & Holmes, M. Journal of Coastal Research (external link, opens in new window) 
 (PDF file) A qualitative study of leader behaviors perceived to enable salesperson performance Peesker, K. Journal of Personal Selling & Sales Management (external link, opens in new window) 
 (PDF file) Examining stakeholder perceptions towards sustainable tourism in an island destination. The case of Savusavu, Fiji. Graci, S. & Van Vliet, L. Tourism Planning & Development (external link, opens in new window) 
 (image file) Thoughts from the think tank: lessons learned from the sustainable Indigenous tourism symposium Graci, S. Maher, P. and Peterson, B., Hardy, A. & Vaugeois, N. Journal of Ecotourism  (external link, opens in new window) 
 (PDF file) The role of team-member exchange: Restaurant servers’ emotional intelligence, job performance and tip size Oh, H. Journal of Human Resources in Hospitality & Tourism (external link) 
 (PDF file) The tourists experience life cycle: A perspective article Dodds, R. Tourism Review (external link, opens in new window) 
 (PDF file) At home or abroad, does our behavior change? Examining how everyday behavior influences sustainable travel behavior and tourist clusters Dodds, R., Holmes, M., & Frochot, I. 
 (PDF file) Exploring virtual reality experiences of slum tourism Griffin, T. & Muldoon, M. Tourism Geographies (external link, opens in new window) 
 (PDF file) Uncertain tourism: Evolution of a French winter sports resort and network dynamics Rech, Y., Paget, E., & Dimanche, F. Journal of Destination Marketing and Management (external link, opens in new window) 
 (PDF file) Destination competitiveness in Russia: Tourism professionals’ skills and competences Andrades, L., & Dimanche, F. International Journal of Contemporary Hospitality Management (external link, opens in new window) 
 (PDF file) Environmentally sustainable lifestyle indicators of travellers and expectations for green festivals: The case of Canada Dodds, R., Walsh, P., & Koc, B. Event Management (external link, opens in new window) 
 (PDF file) Using a participatory integrated watershed management approach for tourism Dodds, R. Tourism Planning & Development (external link, opens in new window) 
Destination competitiveness in Russia: Tourism professionals’ skills and competencies. Andrades, L., & Dimanche, F.  Andrades, L., & Dimanche, F. (2019). Destination competitiveness in Russia: Tourism professionals’ skills and competences. International Journal of Contemporary Hospitality Management, 31(2), 910-930. DOI: 10.1108/IJCHM-11-2017-0769 
Skills gaps in the luxury hospitality sector: The case of Toronto Dimanche, F., & Lo, Katherine  Dimanche, F., & Lo, Katherine (2019). Skills gaps in the luxury hospitality sector: The case of Toronto. Paper accepted for presentation at the 9th Advances in Hospitality and Tourism Marketing and Management (AHTMM) conference, Portsmouth, UK.
Tourism stakeholders’ perspectives towards sustainable tourism in Toronto - A qualitative study.  Farmani, S., & Dimanche, F. Farmani, S., & Dimanche, F. (2019). Tourism stakeholders’ perspectives towards sustainable tourism in Toronto - A qualitative study. Paper accepted for presentation at the Travel and Tourism Research Association Europe Conference (April 8-10), Bournemouth, UK.
Information and Communication Technology and the Festival Experience. Van Winkle, C. MacKay, K. Halpenny, E. Van Winkle, C. MacKay, K. Halpenny, E. (2019). Information and Communication Technology and the Festival Experience. In J. Mair (Ed.). Routledge Handbook of Festivals pp. 254-262. Oxon: Routledge, Taylor & Francis Group. 
Using a Participatory Integrated Watershed Management Approach for Tourism Dodds, R. Dodds, R. (2019) Using a Participatory Integrated Watershed Management Approach for Tourism. Tourism Planning & Development. doi.org/10.1080/21568316.2018.1556327 .
Sustainable lifestyle indicators of travellers and expectations for green festivals Dodds, R. Walsh, P. & Koc, B Dodds, R. Walsh, P. & Koc, B. (2019) Sustainable lifestyle indicators of travellers and expectations for green festivals: The case of Canada Event Management. 
Beach tourists: What factors satisfy them and drive them to return Dodds, R. & Holmes, M. Dodds, R. & Holmes, M. (2019). Beach tourists: What factors satisfy them and drive them to return. Ocean and Coastal Management, 168, 158-166.
Jobs and the Visitor Economy.
Dodds, R. 
Dodds, R. (2019) Jobs and the Visitor Economy. Tourism Educators Conference, British Columbia, Comox, Canada, April 30, 2019 (KEYNOTE SPEAKER) 
Measuring success, Central Counties Tourism Association Annual Conference Dodds, R. Dodds, R. (2019) Measuring success, Central Counties Tourism Association Annual Conference, Newmarket, Canada, March 2, 2019 (KEYNOTE SPEAKER) 
Towards sustainable tourism. What does success look like? Dodds, R. Dodds, R. (2019) Towards sustainable tourism. What does success look like? Tourism Lillehammer Annual Conference, Lillehammer, Norway, February 5, 2019 (KEYNOTE SPEAKER) 
Thoughts from the Think Tank: Lessons Learned from the Sustainable Indigenous Tourism Symposium Graci, S., Maher, P., Peterson, B. Hardy, A. and Vaugeois, N. Graci, S., Maher, P., Peterson, B. Hardy, A. and Vaugeois, N. (2019). Thoughts from the Think Tank: Lessons Learned from the Sustainable Indigenous Tourism Symposium. Journal of Ecotourism.
Examining the Potential for Sustainable Tourism Development in Savusavu, Fiij. Graci, S. Graci, S. (2019). Examining the Potential for Sustainable Tourism Development in Savusavu, Fiij. The 1st International Conference on Small Island States (SIS) and Subnational Island Jurisdictions (snijs)March 26-29, 2019, University of Aruba, Oranjestad, Aruba
How to Fund Change. Graci, S. Graci, S. (2019). How to Fund Change. IMPACT Sustainable Tourism Conference. Victoria, British Columbia, January 19 to 23, 2019 (INVITED SPEAKER) 
The effectiveness of virtual reality as a destination marketing medium Griffin, T., Guttentag, D., Lee, S. H., Giberson, J., & Dimanche, F.  Griffin, T., Guttentag, D., Lee, S. H., Giberson, J., & Dimanche, F. (2019). The effectiveness of virtual reality as a destination marketing medium. Paper accepted for presentation at the 5th International Augmented and Virtual Reality Conference (June 12-14). UniBW, Munich, Germany.
Virtual Reality experiences enhance the comprehension and memory of travel destinations.  Lee, S. H., Sergueeva, K., Kandaurova, M., Griffin, T., Dimanche, F., Guttentag, D., Baek, E., Hogue, J., & Giberson, J. Lee, S. H., Sergueeva, K., Kandaurova, M., Griffin, T., Dimanche, F., Guttentag, D., Baek, E., Hogue, J., & Giberson, J. (2019). Virtual Reality experiences enhance the comprehension and memory of travel destinations. Paper accepted for presentation at the 5th International Augmented and Virtual Reality Conference (June 12-14). UniBW, Munich, Germany.
Travel and Art: How art creates value for destinations and hotels. Dimanche, F.  Dimanche, F. (2019). Travel and Art: How art creates value for destinations and hotels. Consumer Behavior in Tourism Symposium. Brunico, Italy. (KEYNOTE SPEAKER) 
Tourism and hospitality insights: Virtual Reality.  Dimanche, F. & Giberson, J  Dimanche, F. & Giberson, J (2019) Tourism and hospitality insights: Virtual Reality. In A. Fyall, P. Legohérel, I. Frochot, & Y. Wang, Marketing for Tourism and Hospitality: Collaboration, technology and experiences (pp. 428-430). London: Routledge. 
The role of team-member exchange: Restaurant servers’ emotional intelligence, job performance and tip size Oh, H.  Oh, H. (2019). The role of team-member exchange: Restaurant servers’ emotional intelligence, job performance and tip size. Journal of Human Resources in Hospitality and Tourism.
Qualitative Content Analysis of Leader Behaviours Perceived to Enable Salesperson Performance. Peesker, K. Peesker, K. (2019). Qualitative Content Analysis of Leader Behaviours Perceived to Enable Salesperson Performance. Journal of Personal Selling and Sales Management. 
Qualitative Content Analysis of Leader Behaviours Perceived to Enable Salesperson Performance. Peesker, K.  Peesker, K. (2019). Qualitative Content Analysis of Leader Behaviours Perceived to Enable Salesperson Performance. Global Sales Science Institute Conference in Panama (Speaker) 
Skills gaps in the luxury hospitality sector: the case of Toronto Lo, K. & Dimanche, F. Lo, K. & Dimanche, F. (2019). Skills gaps in the luxury hospitality sector: the case of Toronto. 9th Advances in Hospitality and Tourism Marketing and Management Conference. Portsmouth, UK. 
The Impact of Video Games on Destination Image.  Dubois, L., Griffin, T., Gibbs, C., & Guttentag, D. Dubois, L., Griffin, T., Gibbs, C., & Guttentag, D. (In Press). The Impact of Video Games on Destination Image. Current Issues in Tourism.
The Phenomena of Overtourism: A review Dodds, R. & Butler, R. Dodds, R. & Butler, R. (2019). The Phenomena of Overtourism: A review. International Journal of City Tourism. ISSN: 2056-5607
Preferences at city rural beaches: are tourists different? Dodds, R. & Holmes, M.  Dodds, R. & Holmes, M. (2019). Preferences at city rural beaches: are tourists different?. Journal of Coastal Research, 36(2).
The tourists experience life cycle: A perspective article Dodds, R.  Dodds, R. (2019). The tourists experience life cycle: A perspective article. Tourism Review. 
At Home or Abroad, Does Our Behavior Change? Examining How Everyday Behavior Influences Sustainable Travel Behavior and Tourist Clusters Dodds, R. & Holmes, M. Dodds, R. & Holmes, M. (2019). At Home or Abroad, Does Our Behavior Change? Examining How Everyday Behavior Influences Sustainable Travel Behavior and Tourist Clusters. Journal of Travel Research
At home or Abroad, Does Our Behavior Change? Examining How Everyday Behavior Influences Sustainable Travel Behavior and Tourist Clusters Dodds, R., Holmes, M., & Frochot, I. Dodds, R., Holmes, M., & Frochot, I. (2019). At home or Abroad, Does Our Behavior Change? Examining How Everyday Behavior Influences Sustainable Travel Behavior and Tourist Clusters. Journal of Travel Research. https://doi.org/10.1177/0047287519894070
Overtourism: Issues, Realities and Solutions Dodds, R. & Butler, R.W.
Dodds, R. & Butler, R.W. Overtourism: Issues, Realities and Solutions, De Gruyter, ISBN 978-3-11-060570-9 (forthcoming) 
Examining Stakeholder Perceptions Towards Sustainable Tourism in an Island Destination Graci, S. & Van Vliet, L. Graci, S. & Van Vliet, L. (2019).  Examining Stakeholder Perceptions Towards Sustainable Tourism in an Island Destination. The Case of Savusavu, Fiji. Tourism Planning & Development. 
Sustainable Indigenous Tourism: Thoughts from the Think Tank Graci, S. Maher, P. and Peterson, B., Hardy, A. and Vaugeois, N. Graci, S. Maher, P. and Peterson, B., Hardy, A. and Vaugeois, N. (2019) Sustainable Indigenous Tourism: Thoughts from the Think Tank. Journal of Ecotourism Special Issue on Sustainable. Indigenous Tourism. 
Exploring the use of Environmental Instruments as a Method to Promote Sustainable Tourism in Islands. Graci, S. Graci, S. (2019). Exploring the use of Environmental Instruments as a Method to Promote Sustainable Tourism in Islands. Critical Tourism Studies, Ibiza, Spain 
International Indigenous Tourism Conference. “Inspire. Transform. Unite. Accelerating Indigenous tourism growth.  Graci, S.   Graci, S. (2019). International Indigenous Tourism Conference. “Inspire. Transform. Unite. Accelerating Indigenous tourism growth. Syilx, Kelowna, CA. (ATTENDEE) 
Tourism Industry Association of Ontario Congress Graci, S. & Dodds, R.  Graci, S. & Dodds, R. (2019). Tourism Industry Association of Ontario Congress. Collingwood, Canada. (ATTENDEES) 
The Effectiveness of Virtual Reality as a Destination Marketing Medium. Griffin, T., Guttentag, D., Lee, S. H. Griffin, T., Guttentag, D., Lee, S. H. (M.), Giberson, J., & Dimanche, F. (2019, June). The Effectiveness of Virtual Reality as a Destination Marketing Medium. International Augmented and Virtual Reality Conference (IAVR) 2019, Munich, Germany. 
Virtual Reality Experiences Enhance the Comprehension and Memory of Travel  Lee, S. H. (M.), Sergueeva, K., Kandaurova, M., Griffin, T., Dimanche, F., Guttentag, D., Baek, E., Hogue, J., & Giberson, J.
Lee, S. H. (M.), Sergueeva, K., Kandaurova, M., Griffin, T., Dimanche, F., Guttentag, D., Baek, E., Hogue, J., & Giberson, J. (2019, June). Virtual Reality Experiences Enhance the Comprehension and Memory of Travel . International Augmented and Virtual Reality Conference (IAVR) 2019, Munich, Germany. 
How Canadian Millennials perceive China as a tourist destination?  Bai, K., Sun, S., Ying, Y., Zhang, W., Zhong, W. & Lu, Z.  Bai, K., Sun, S., Ying, Y., Zhang, W., Zhong, W. & Lu, Z. (2019, May 22-25). How Canadian Millennials perceive China as a tourist destination? Hong Kong, China. https://www.chriehk2019.com/ 
Title Author(s) Journal
Nigel’s choice: A hotel appraiser’s decision-making Issues when interests conflict Gibbs, C., & Cook-Johnson, G.  Gibbs, C., & Cook-Johnson, G. (2018). Nigel’s choice: A hotel appraiser’s decision-making Issues when interests conflict, Journal of Hospitality and Tourism Cases.
Pricing in the sharing economy: A hedonic pricing model applied to Airbnb listings Gibbs, C., Guttentag, D., Gretzel, U., Morton, J., & Goodwill, A Gibbs, C., Guttentag, D., Gretzel, U., Morton, J., & Goodwill, A.  (2018). Pricing in the sharing economy: A hedonic pricing model applied to Airbnb listings. Journal of Travel & Tourism Marketing, 35(1), 46-56. DOI: 10.1080/10548408.2017.1308292
Use of dynamic pricing strategies by Airbnb hosts Gibbs, C., Guttentag, D., Gretzel, U., Yao, L., & Morton, J.  Gibbs, C., Guttentag, D., Gretzel, U., Yao, L., & Morton, J. (2018). Use of dynamic pricing strategies by Airbnb hosts, International Journal of Contemporary Hospitality Management, 30(1), 2-20. DOI: 10.1108/IJCHM-09-2016-0540
The influence of immigration on tourism: The case of Canada Dimanche, F.  Dimanche, F. (2018, April). The influence of immigration on tourism: The case of Canada. Invited presentation at the Tourism Studies Group and the Center for Canadian Studies at UC Berkeley. 
Leveraging the luxury customer experience to your advantage. Dimanche, F.  Dimanche, F. (2018, April). Leveraging the luxury customer experience to your advantage. Ted Rogers School of Management Executive and Corporate Education, Strategy and Intrapreneurship Series. Toronto Region Board of Trade, Toronto. 
Cleaning up housekeeping: A Revinate benchmark study on the cleanliness of Canadian hotels. Dimanche, F. Dimanche, F. (2018, February). Cleaning up housekeeping: A Revinate benchmark study on the cleanliness of Canadian hotels. Invited speaker at Hotel Association of Canada Annual conference. Toronto, Canada. 
Leadership behaviors perceived to enable salesperson performance. Boehnke, Peesker, K. & Ryals, L.  Boehnke, Peesker, K. & Ryals, L. (2018, April). Leadership behaviors perceived to enable salesperson performance. Proceedings of the 2018 National Conference in Sales Management 1 (pp. 48-52). San Diego, CA April 11th-13th, 2018 
Engaging Festival Audiences through Social Media. Van Winkle, C., Buddefield, J., MacKay, K., & Halpenny, E.  Van Winkle, C., Buddefield, J., MacKay, K., & Halpenny, E. (2018). Engaging Festival Audiences through Social Media. ENTER 2018 eTourism Conference, Jonkoping, Sweden. 
The Challenges of Full-Service Restaurant Brand Internationalization: A United States/Canada Perspective. Wade, R., Holmes, M. R., & Gibbs, C Wade, R., Holmes, M. R., & Gibbs, C. (2018). The Challenges of Full-Service Restaurant Brand Internationalization: A United States/Canada Perspective. Journal of Foodservice Business Research, 21(2), 139-153. DOI: 10.1080/15378020.2017.1346987
Assessing the factors that influence waste generation and diversion at Canadian festivals. Dodds, R., & Walsh, P. R.  Dodds, R., & Walsh, P. R. (2018). Assessing the factors that influence waste generation and diversion at Canadian festivals. Current Issues in Tourism. DOI: 10.1080/13683500.2018.1461813
Lake watershed tourists: Who they are and how to attract them.  Dodds, R., & Holmes, M. Dodds, R., & Holmes, M. (2018). Lake watershed tourists: Who they are and how to attract them. Journal of Tourism & Hospitality, 6(6). 1-8. DOI: 10.4172/2167-0269.1000331
Sustainable lifestyle indicators of travellers and expectations for green festivals: The case of Canada, Dodds, R., Koc, B. & Holmes, M. Dodds, R., Koc, B. & Holmes, M. (2018) Sustainable lifestyle indicators of travellers and expectations for green festivals: The case of Canada, TTRA Europe, Ljubljana, Slovenia, April 24-26, 2018 
Fun or filth: festivals and waste management Dodds, R. & Walsh, P.  Dodds, R. & Walsh, P. (2018) Fun or filth: festivals and waste management, TTRA Europe, Ljubljana, Slovenia, April 24-26, 2018 
Planning for growth in islands: The case of Cuba  Dodds, R., Dimanche, F., & Sadowski, M. Dodds, R., Dimanche, F., & Sadowski, M. (2018). Planning for growth in islands: The case of Cuba (Ch. 7). In M. McLeod & R. Croes (Eds.), Tourism management in warm-water island destinations (pp. 95-107). Wallingford, UK: CABI. 
Challenges and opportunities for nature-based tourism Dodds, R.  Dodds, R. (2018, March) Challenges and opportunities for nature-based tourism, Aktiba Tu: Conference on Nature and Sustainability in Tourism, March 7,2018 Tolosa, Spain (KEYNOTE SPEAKER) 
 IMPACT Sustainable Tourism Conference Dodds, R.  Dodds, R. (2018, January) IMPACT Sustainable Tourism Conference, Victoria, Canada, Jan 22-24, 2018 (CO-CHAIR) 
Canada: What are we sustaining? Dodds, R. Dodds, R. (2018, January) Canada: What are we sustaining? IMPACT Sustainable Tourism Conference, Victoria, Canada, Jan 22-24, 2018 
Who is the Canadian Sustainable Tourism Consumer Dodds, R. Dodds, R. (2018, January) Who is the Canadian Sustainable Tourism Consumer, IMPACT Sustainable Tourism Conference, Victoria, Canada, Jan 22-24, 2018 
Current behaviour and propensity to seek out sustainable tourism Dodds, R Dodds, R (2018 March) Current behaviour and propensity to seek out sustainable tourism, IREGE – Institut de recherché en gestion et economie, Univesrity SMB, Annecy, France 
Sustainable tourism? Overcoming challenges – industry examples.  Dodds, R Dodds, R. (2018, March) Sustainable tourism? Overcoming challenges – industry examples. University Savoie Mont Blanc, Invited Guest Lecture, March 31, 2018 
The Sustainable Indigenous Tourism Symposium: Community Based Tourism and Management. Graci, Sonya Graci, Sonya (2018) The Sustainable Indigenous Tourism Symposium: Community Based Tourism and Management. Thoughts from the Think Tank. Www.sustainableindigenoustourism.com 
The Sustainable Indigenous Tourism Symposium: Community Based Tourism and Management. Graci, Sonya Graci, Sonya (2018) The Sustainable Indigenous Tourism Symposium: Community Based Tourism and Management. Thoughts from the Think Tank. IMPACT Conference. Jan 21-23, 2018. Victoria, Canada. 
Virtual Reality and Implications for Destination Marketing Griffin, T., Giberson, J., Lee, S. H. (M.) & Dimanche, F.  Griffin, T., Giberson, J., Lee, S. H. (M.) & Dimanche, F. (2018, June). Virtual Reality and Implications for Destination Marketing. Travel and Tourism Research Association International Conference, Ljubljana, Slovenia. 
Virtual Reality and Travel: Implications, Opportunities and Dilemmas Griffin, T. Griffin, T. (2018, March). Virtual Reality and Travel: Implications, Opportunities and Dilemmas. Research Symposium: Ten years of research in tourism and hospitality management; continuity or rupture? UQAM, Montreal, QB, Canada. 
Constructionism: The Making of Meaning in Tourism and Hospitality Research.  Griffin, T. Griffin, T. (2018). Constructionism: The Making of Meaning in Tourism and Hospitality Research. In R. Nunkoo (Ed.). Handbook of Research Methods in Tourism and Hospitality Management, Cheltenham, UK: Edward Elgar. 
Narrative Analysis and Tourism Research Griffin, T.   Griffin, T. (2018). Narrative Analysis and Tourism Research. In R. Nunkoo (Ed.). Handbook of Research Methods in Tourism and Hospitality Management, Cheltenham, UK: Edward Elgar. 
Measuring service quality differences in online and offline context: An empirical investigation of a corporate travel agency. Ling, F., Dong, L. & Lu, Z.  Ling, F., Dong, L. & Lu, Z. (2018, June). Measuring service quality differences in online and offline context: An empirical investigation of a corporate travel agency. The 8th Advances in Hospitality and Tourism Marketing and Management (AHTMM) conference. Bangkok. 
How do immigrants affect international tourism flows and the labour market?  Dimanche, F., Koç, B., & Griffin, T.  Dimanche, F., Koç, B., & Griffin, T. (2018, July). How do immigrants affect international tourism flows and the labour market? Paper presented at The IAFOR International Conference on the City, Barcelona, Spain.
The impact of immigrants in the Canadian tourism sector  Dimanche, F., Koç, B., & Griffin, T.  Dimanche, F., Koç, B., & Griffin, T. (2018, September). The impact of immigrants in the Canadian tourism sector (abstract). Book of abstracts of the Nexus of migration of tourism: Creating social sustainability international symposium (pp. 25-27). VNU University of Social Sciences and Humanities, Hanoi, Vietnam.
 How do immigrants affect international tourism flows and the labour market? Dimanche, F., Koç, B., & Griffin, T.  Dimanche, F., Koç, B., & Griffin, T. (2018). How do immigrants affect international tourism flows and the labour market? (abstract).Proceedings of the IAFOR International Conference on the City (p. 61). Osaka, Japan: IAFOR.
Co-creation of experience value: A tourist behavior approach  Andrades, L., & Dimanche, F. Andrades, L., & Dimanche, F. (2018). Co-creation of experience value: A tourist behavior approach (Ch. 7). In N. Prebensen, J. Chen, & M. Uysal (Eds.), Creating experience value in tourism (pp. 83-97), 2nded. London: CABI. 
Methodological issues in cross-cultural tourism and hospitality research  Dimanche, F., & Andrades, L.  Dimanche, F., & Andrades, L. (2018). Methodological issues in cross-cultural tourism and hospitality research (Ch. 40). In R. Nunkoo (Ed.), Handbook of research methods in tourism and hospitality management. London: E. Elgar. 
The Future of Revenue Management is Not What it Used to Be.  Gabor, F. Gabor, F. (2018) The Future of Revenue Management is Not What it Used to Be. Hotel-Online News. October 2018. 
Social Media, Festival Engagement, and Repeat Visitation.  MacKay, K., Van Winkle, C., & Halpenny, E. MacKay, K., Van Winkle, C., & Halpenny, E. (2018). Social Media, Festival Engagement, and Repeat Visitation. Congress of the Social Sciences and Humanities (CALS), Regina, SK.
Going Mobile: Outcomes of Mobile Device Use during a Festival Experience. Van Winkle, C., Buddefield, Halpenny, E., & MacKay, K. Van Winkle, C., Buddefield, Halpenny, E., & MacKay, K. (2018). Going Mobile: Outcomes of Mobile Device Use during a Festival Experience. Travel & Tourism Research Association Conference, Halifax.
Video game–induced tourism: a new frontier for destination marketers Dubois, L. E., & Gibbs, C. Dubois, L. E., & Gibbs, C. (2018). Video game–induced tourism: a new frontier for destination marketers. Tourism Review, 73(2), 186-198.
Restaurants Going Local: Motivations and Challenges for Sourcing Local Food Holmes, M.; Dodds, R.; Pranjic, K.; Krecisz, J.; Taylor, H Holmes, M.; Dodds, R.; Pranjic, K.; Krecisz, J.; Taylor, H. (2018) Restaurants Going Local: Motivations and Challenges for Sourcing Local Food, TTRA Canada Conference, Halifax, Canada, Sept 26-28, 2018
Education and certification for beach management: is there a difference between residents versus visitors? Dodds, R. & Holmes, M. Dodds, R. & Holmes, M. (2018) Education and certification for beach management: is there a difference between residents versus visitors? Ocean and Coastal Management, 160, 124-132.  doi.org/10.1016/j.ocecoaman.2018.03.043
They Do Pay! Event merchandise attributes that affect sales and profits at a folk festival. Dodds, R.; Jenkins, B. Smith, W. and Pitts, R.E.  Dodds, R.; Jenkins, B. Smith, W. and Pitts, R.E. They Do Pay! Event merchandise attributes that affect sales and profits at a folk festival. International Journal of Hospitality and Event Management (in press)
The Tourists as a Stakeholder: Lake Titicaca, Peru.  Wright, K.; Dodds, R. & Dimanche, F.  Wright, K.; Dodds, R. & Dimanche, F. (2018) The Tourists as a Stakeholder: Lake Titicaca, Peru. TTRA Canada Conference, Halifax, Canada, Sept 26-28, 2018
Overtourism or thriving tourism? Canadian Inbound Tourism Association (Asia Pacific) (CITAP) Dodds, R. Dodds, R. (2018) Overtourism or thriving tourism? Canadian Inbound Tourism Association (Asia Pacific) (CITAP) Winter Function, Richmond, Canada, December 4, 2018 (KEYNOTE SPEAKER) 
Tourism’nomics Tourism Industry Association of Canada Dodds, R. Dodds. R. (2018) Tourism’nomics Tourism Industry Association of Canada, Ottawa, Canada, November 27, 2018 (INVITED SPEAKER) 
Taking Care of the Golden Goose. Dodds, R. Dodds, R. (2018) Taking Care of the Golden Goose. DMAC General Meeting, Ottawa, Canada, November 27, 2018 (INVITED SPEAKER) 
Sustainable tourism marketing: what tourism does well... and doesn’t. Dodds, R. Dodds, R. (2018) Sustainable tourism marketing: what tourism does well... and doesn’t. BEST EN Conference, Lucerne, Switzerland, June 20-23, 2018 (KEYNOTE SPEAKER) 
Overtourism: the supersize effect? Dodds, R. Dodds, R. (2018) Overtourism: the supersize effect?, Nottingham University The Travel Cultures Network, Nottingham, UK, May 22, 2018 (INVITED SPEAKER) 
Willingness to Pay vs. Actual Behaviour: Sustainable Procurement at Festivals in T. Ohnmacht
Dodds, R; Jenkins, B; Smith, W. & Pitts, R. E.  Dodds, R; Jenkins, B; Smith, W. & Pitts, R. E. (2018) Willingness to Pay vs. Actual Behaviour: Sustainable Procurement at Festivals in T. Ohnmacht; J. Priskin; & J. Stettler (Eds.) Contemporary Challenges Climate Change, Sustainable Consumption and Destination
Planning for growth in islands: The case of Cuba  Dodds, R., Dimanche, F., & Sadowski, M. Dodds, R., Dimanche, F., & Sadowski, M. (2018). Planning for growth in islands: The case of Cuba (Ch. 7). In M. McLeod & R. Croes (Eds.), Tourism management in warm water island destinations (pp. 95-107). Wallingford, UK: CABI. 
Examining Best Practices in Sustainable Indigenous Tourism Development in Canada’s North. Graci, S.  Graci, S. (2018). Examining Best Practices in Sustainable Indigenous Tourism Development in Canada’s North. International Polar Tourism Research Symposium. Whitehorse, Yukon: June 22-28, 2018.
Is There An Interest for Indigenous Tourism in Canada? Wright, K.A, Graci, S., Cogan, C., Dudler, A and Hall, D. Wright, K.A, Graci, S., Cogan, C., Dudler, A and Hall, D. (2018 September) Is There An Interest for Indigenous Tourism in Canada?, Travel and Tourism Research Association Canada Conference, Halifax, NS, Canada.
Sustainable Indigenous Tourism Graci, S. Graci, S. (2018). Sustainable Indigenous Tourism. Global Tourism Summit. Honolulu, Hawaii. October 1 to 3, 2018 (INVITED SPEAKER) 
Sustainable Indigenous Tourism. Best Practices from Around the Globe Graci, S. Graci, S. (2018) Sustainable Indigenous Tourism. Best Practices from Around the Globe. Ethics Speaker Series. Toronto Metropolitan University. March 6, 2018 (INVITED SPEAKER) 
Sustainable Tourism in Islands. In Baldicchino, G. Graci, S. and Maher, P.   Graci, S. and Maher, P. (2018) Sustainable Tourism in Islands. In Baldicchino, G. (Eds.) The Handbook of Islands. London: Taylor and Francis 
A Discussion of Video as a Data Collection Tool. Current Issues in Tourism Griffin, T.  Griffin, T. (In Press). A Discussion of Video as a Data Collection Tool. Current Issues in Tourism, DOI: 10.1080/13683500.2018.1501009
Virtual Reality and Implications for Destination Marketing. Griffin, T., Giberson, J., Lee, S. H. (M.) & Dimanche, F.  Griffin, T., Giberson, J., Lee, S. H. (M.) & Dimanche, F. (2018, June). Virtual Reality and Implications for Destination Marketing. Travel and Tourism Research Association EurOpean Chapter Conference, Ljubljana, Slovenia.
Identifying Active Resident Hosts of Visiting Friends and Relatives.  Griffin, T. & Guttentag, D. Griffin, T. & Guttentag, D. (2018, September). Identifying Active Resident Hosts of Visiting Friends and Relatives. Travel and Tourism Research Association Canada Conference, Halifax, NS, Canada.
Destination Image: Comparing Responses to Virtual Reality versus Video and Websites. Griffin, T., Giberson, J., Lee, S. H. (M.), Guttentag, D., & Dimanche, F.  Griffin, T., Giberson, J., Lee, S. H. (M.), Guttentag, D., & Dimanche, F. (2018, September). Destination Image: Comparing Responses to Virtual Reality versus Video and Websites. Travel and Tourism Research Association Canada Conference, Halifax, NS, Canada.
Constructionism: The Making of Meaning in Tourism and Hospitality Research Griffin, T.  Griffin, T. (2018). Constructionism: The Making of Meaning in Tourism and Hospitality Research. In R. Nunkoo (Ed.). Handbook of Research Methods in Tourism and Hospitality Management, (Pp. 32-42), Cheltenham, UK: Edward Elgar. 
Narrative Analysis and Tourism Research Griffin, T.  Griffin, T. (2018). Narrative Analysis and Tourism Research. In R. Nunkoo (Ed.). Handbook of Research Methods in Tourism and Hospitality Management, Cheltenham, UK: Edward Elgar. 
Measuring Service Quality Differences In Online And Offline Context: An Empirical Investigation Of A Corporate Travel Agency. Ling, F., Dong, L. & Lu, Z.  Ling, F., Dong, L. & Lu, Z. (2018, June). Measuring Service Quality Differences In Online And Offline Context: An Empirical Investigation Of A Corporate Travel Agency. The 8th Advances in Hospitality and Tourism Marketing 2018 Annual Conference, Bangkok, Thailand. Retrieved