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The Medical Centre has the following policies and fees:

Statement of Confidentiality and Privacy Principles

The below document explains how Student Wellbeing at Toronto Metropolitan University collects, uses, and discloses your Personal Health Information. Please read it carefully. This statement was last modified in April 2019. 

Student Wellbeing protects the privacy of your Personal Health Information in accordance with the Personal Health Information Protection Act (“PHIPA”) and all other applicable privacy legislation, including the Freedom of Information and Protection of Privacy Act (“FIPPA”). The Executive Director, Student Wellbeing has overall responsibility and oversight of Student Wellbeing’s privacy practices.

Under PHIPA, “Personal Health Information” includes identifying information related to: physical or mental health of the individual; health history of the individual’s family, relates to the providing of health care to the individual, including the identification of a person as a provider of health care to the individual; payments or eligibility for health care in respect of the individual; the donation by the individual of any body part or bodily substance of the individual; health number or the identify of an individual’s substitute decision-maker.

Under FIPPA, “Personal Information” means any factual or subjective information about an identifiable individual. Such information includes the individual's name, address, sex, age, education, medical or employment history, student number, employee number, relationship status, personal opinions of, or about, the individual.

Collecting your Personal Health Information and/or Personal Information is necessary for the following purposes:

  • Providing you with assessments, counselling, treatment, referral and/or consultation services.
  • Consulting with other professionals in your circle of care about your care.
  • Establishing and maintaining communication with you.
  • Establishing and maintaining communication, including receiving and disclosing information, with third parties for which we have received written consent from you.
  • Making referral appointments for you.
  • Complying with legal and/or professional requirements for information gathering.
  • Compiling information and statistics for internal use, or as aggregate data in research projects approved by the relevant ethics boards, as appropriate or as required by law. 
  • Compiling information for internal use (e.g., statistical summaries for annual reports or for third parties with whom you have agreed to the disclosure of information.)

Within Your Circle of Care

To enable the best care, your Personal Health Information and/or Personal Information may be shared within your circle of care. Your “circle of care” includes the professionals involved in providing your care. For example, that may include the physician, psychologist, and counsellor you see through Student Wellbeing. Your information may be shared between, and accessible by, the professionals within your circle of circle for the purposes outlined previously, including to provide you care and ensure continuity of care. Student Wellbeing has an audit process in place, including technological protections, to ensure that information shared within your circle of care is only accessed for valid purposes. If you have concerns about your Personal Health Information and/or Personal Information being shared within your circle of care, please discuss your concerns with Student Wellbeing or your healthcare professional.

Outside of Your Circle of Care

Except in the exceptional circumstances outlined below, Student Wellbeing will not disclose your Personal Health Information and/or Personal Information outside of your circle of care without your consent and direction. If you request for Student Wellbeing to share your information with a third-party, you will be required to sign a consent form to authorize the release of the information. A fee for copies may apply. 

Exceptional Circumstances

However, there are certain exceptional circumstances, required by law, where Student Wellbeing may need to disclose your information without your consent. These special circumstances include:

  1. If you intend to harm yourself.
  2. If you intend to harm another person.
  3. If you or your counsellor has a strong reason to think that a Toronto Metropolitan University Community member may be at risk of harm based on information that you provided in your session.
  4. If there is a reasonable suspicion that a child (under the age of 18) is at risk of emotional and/or physical neglect or emotional, physical and/or sexual abuse. For children under the age of 16, we are required by law to report this to the Children’s Aid Society immediately.
  5. If you are involved in a court case and the judge thinks that counselling is relevant to the case, your file might be subpoenaed.
  6. If you have a complaint about a regulated health professional (e.g., doctor, nurse, psychologist, chiropractor,  massage therapist, etc.) with respect to their inappropriate sexual behaviour towards you, and you provide us with that individual’s name, we are required to report this complaint to their regulatory body.

Information is stored securely within an Electronic Medical Record (“EMR”). Additional safeguards include two-factor authentication, etc. The EMR also includes technological protections and audit trails and activity logging to mitigate inappropriate access. While users may have the ability to access the EMRs of various clients, they are only permitted to do so with a valid purpose, as outlined above. 

To ensure that PHI is only accessed for valid purposes, the Executive Director, Student Wellbeing, is responsible for conducting regular and random audits of EHR activities and access. Regular audits will be conducted, at minimum, on a quarterly basis. At his or her discretion, the Executive Director, Student Wellbeing, may also conduct random and/or more frequent audits, such as in response to a privacy complaint or any other identified incident. 

The Electronic Medical Record (“EMR”) is retained for ten (10) years after the client’s last interaction with Student Wellbeing.  If a client is under the age of 18 years old at the time of collection, the 10 year retention period begins when the client turns 18. When the EMR reaches its retention period, it will be purged from the system. Student Wellbeing may retain the EMR for a longer period, if necessary.  Clients may request their records be transferred prior to the expiry of the retention period. 

Yes, it is your right to access, or seek to correct, your Personal Health Information and/or Personal Information, in accordance with the applicable legislation, such as PHIPA or FIPPA.  You may be asked to verify your identity and a fee may apply for copies. 

You also have a right to withdraw your consent for Student Wellbeing to use and disclose your Personal Health Information and/or Personal Information. You will be asked to complete a form outlining your withdrawal of consent. This cannot be applied retroactively. 

To do so, please contact:

Administrative Coordinator
Student Wellbeing
Toronto Metropolitan University
350 Victoria Street
Toronto, ON  M5B 2K3
(416) 979-5000 ext. 6652

You have the right to challenge Student Wellbeing's compliance with its Statement of Confidentiality and Privacy. 

To do so, please contact:

Executive Director
Student Wellbeing
Toronto Metropolitan University
350 Victoria Street
Toronto, ON  M5B 2K3
(416) 979-5000 ext. 2286

When you challenge compliance, Student Wellbeing will investigate your concern. If the complaint is determined to be well-founded, Student Wellbeingwill inform you and remediate the issue. If the complaint is determined to be not well-founded, Student Health and Wellness will explain why. 

If you are not satisfied with the response of Student Wellbeing, you may escalate your concern to the University Privacy Officer:

University Privacy Officer
Office of the General Counsel and Board Secretariat
Toronto Metropolitan University
350 Victoria Street
Toronto, ON  M5B 2K3

If you are still not satisfied with the response of the University Privacy Officer, you may contact the Information and Privacy Commissioner:

Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, ON  M4W 1A8
416-326-3333 or 1-800-387-0073

Patients who make appointments, but do not cancel them with sufficient notice or arrive late, take away the opportunity for other patients to access services. As well, it results in a loss of income to the clinic and physicians. Appointments can be cancelled by leaving a voicemail at the Medical Centre phone number 416-979-5070. The voice mail is time-stamped and available 24 hours a day, 7 days a week.

Appointments must be cancelled with at least 24-hours notice for family physicians, and 48- hours notice for psychiatrists. Failure to provide sufficient notice or where a patient arrives too late for the physician to provide an appropriate assessment will result in a charge to the patient. Fees for the cost of the missed appointment will range from $35 - $135 depending on the nature and duration of the visit that was missed. Payment can be made at the medical centre reception in debit or credit card.

Outstanding fees are applied to the student account and may result in transcripts and/or registration being withheld pending payment. Any questions about missed appointment charges should be directed to the Medical Centre at 416-979-5070.

Effective September 1, 2019, fees have been updated.

There are a number of medical services provided by physicians that are not covered by most Health Insurance Plans and requires a service fee be charged to the patient. Effective September 1, 2019, there will be a change in fees, as follows:

  • Pages <5  $25
  • Each additional page $0.50
  • Medical certificate/Sick note or Back to work note $20
  • Pre-Employment/Volunteer form $30
  • Attending Physician Statement up to  $150
  • Academic Accommodation Form/Disability Assessment Form $50
  • Uninsured Medical Examination and Form up to $230
  • Driver’s Medical Examination and Form $60
  • Detailed form not listed    (Physician hourly billing rate)

<10 pages $5

  • Minor visit (< 20 minutes)  $35
  • Intermediate visit (20 minutes) $65
  • Periodic Health Exam Part 1  $65
  • Periodic Health Exam Part 2 $80
  • Initial Mental Health Assessment $130
  • Initial Psychiatric Assessment $150
  • Psychiatric follow up $100
  • $30 (Physician approval required)
  • Test and serum $50
  • Read $20 
  • Comprehensive Immunization Form $30
  • $30 per treatment

$30 per treatment 

  • Gardasil 9 $171/dose
  • Office fee $53
  • Lab fee (billed directly to patient by lab) $50