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Respond to a student in distress

Students in distress

Professors/instructors and university staff are often the first to notice a student in distress. The student’s behaviour may not signal an immediate threat to themselves or others, but may still be concerning.

How to identify a student in distress

In general, the student is experiencing challenging life circumstances usually involving personal, mental health/physical health, academic and/or financial issues.

Specific indicators may include:

  • Frequent absences.
  • Declining academic performance; missed assignments and deadlines.
  • Written or creative work with disturbing themes or references.

  • Comments or statements indicating distress or self-harm.
  • Disruptive behaviour, outbursts or aggressive comments.
  • Appearing to be withdrawn, depressed or anxious.

  • Marked changes in appearance or hygiene.
  • Substance use concerns.
  • Excessive fatigue and frequent illness.

Making a referral to our office

  1. Listen to the student's concerns.
  2. Let them know that they can receive support through our office.
  3. Reach out via email to studentcare@torontomu.ca.

    In your email, please aim to include:

    • Their name and TMU student number;
    • Program and year of study;
    • Their contact information and their preferred method of contact - phone, email or text; and
    • Provide some background information about the student’s situation.
  4. Our office will follow-up with them as soon as possible to set-up an appointment.