Frequently asked questions
Explore and find answers to some of the most common questions we receive. If your question is not answered below, please contact our office
Our office provides one-stop support to help students navigate complex issues. To refer yourself or another student to Student Care, or for any referral related inquiries, please email studentcare@torontomu.ca.
Our office works with the Toronto Metropolitan University (TMU) community to proactively identify students in distress. We will reach out to students to provide support and make referrals to campus and community resources. Contact us (studentcare@torontomu.ca) in any situation in which you are concerned about a student’s well-being.
Our office can provide you with on-campus and community resources, case management services (for those who would benefit from this level of support), and can connect you with supports, such as counselling. However, as an office we do not provide direct counselling.
TMU’s Student Code of Non-Academic Conduct is the university’s policy that outlines what is considered non-academic misconduct. Non-academic offences include behaviours that are threatening, intimidating or abusive; the theft, destruction or damage to property; or disruption to the learning and teaching environment. The Academic Code of Conduct, commonly referred to as Policy 60, deals exclusively with academic integrity and conduct that includes plagiarism, cheating or submission of false information.
Students who live in a TMU residence (such as Pitman Hall or the ILLC) are also expected to abide by the clear expectations of acceptable behaviour as a member of a residence community; these expectations are outlined in Housing and Residence Life’s Community Standards.
Any TMU student, faculty or staff can submit a complaint concerning a TMU student under the Student Code of Non-Academic Conduct.
Yes, the Code applies to student behaviour off-campus or virtually if you are publicly representing or affiliated with TMU; participating in a course or organized class activity; attending an off-campus or virtual TMU event; or your behaviour is negatively impacting another TMU community member’s ability to learn, study, work or teach.
Please confirm receipt of the letter by responding to the email and indicate if you are available to attend the meeting on the date indicated. If you do not respond to the request for a meeting, the student conduct officer can use their discretion to conduct their investigation and make a decision about the complaint — including imposing remedies — without your input. As such, we strongly encourage you to participate in the process by meeting with the Student Conduct Office.
Next steps to prepare for a meeting with the student conduct officer should be reviewed in advance.
The student conduct officer will hold separate meetings for the person making the complaint and the student who the complaint is concerning. You are entitled to bring a representative to the meeting, who can provide personal support but cannot act as an advocate. The student conduct officer may invite other staff with relevant knowledge to a meeting (for example, Human Rights Services or Security Services).