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Please note: On November 15, 2022, RAMSS was renamed MyServiceHub in the my.torontomu.ca (opens in new window)  portal. Updates to this website will occur on a rolling basis until all instances of RAMSS are replaced.

How to Request Official Transcripts

Toronto Metropolitan University (TMU) is pleased to partner with MyCreds, powered by Digitary, a leading digital credential expert and platform for certifying, sharing and verifying academic credentials, to issue official transcripts in a secure digital format. These digital transcripts are certified and considered ‘official,’ and can be shared securely with educational institutions, employers, immigration authorities and other third parties.

Benefits of Using MyCreds
Common Questions
Step-by-Step Instructions

Benefits of Using MyCreds

MyCreds ensures your documents' authenticity when accessed through the MyCreds portal.

MyCreds stores your documents securely and your data remains under TMU’s control. This information can only be accessed by you, TMU, and whomever you choose to share your documents with.

Documents issued through MyCreds are authentic, tamper-evident and legally valid. The underlying MyCreds systems have been independently tested by security experts. MyCreds documents contain digital signatures that meet the legal requirements of certified digital documents in countries around the world.

There are two steps to the transcript request process:

  • Order and pay for your transcript in MyServiceHub by following steps 1 through 13 below. You will not need to enter any recipient address when you submit your order in MyServiceHub.
  • Share your transcript through the MyCreds Learner Portal (external link, opens in new window) . Once you receive an email from MyCreds notifying you that your transcript is ready for sharing, you will log into your account on the secure MyCreds Learner Portal with your TMU username and password and this can enter a recipient email address to share your transcript to your chosen destination.

For more details about Official Transcripts, MyCreds, and frequently asked questions, please see Official Transcripts on the Current Students website.

Common Questions

You will need to log in with your TMU username and password to access MyServiceHub and submit your transcript order.

If you have forgotten your username or password, you may try performing an account recovery (opens in new window) . If you do not remember your username you may enter your TMU Student Number in the username field.

If you have forgotten your TMU Student Number, you can contact the ServiceHub by phone for assistance.

If you attended TMU after 1984, you can activate your online identity or recover your account to access MyServiceHub by following the instructions on the Accounts page. You must have your TMU Student Number to activate your online identity or recover your account.

If you do not know your TMU Student Number, please contact the ServiceHub by phone.

If you attended TMU before 1984, please contact Student Records at studentrecords@torontomu.ca for assistance. Please ensure you include your complete name, date of birth and the years you attended.

If you are prompted to enter a Verification Code after entering your username and password, this means you have two-factor authentication enabled on your TMU account.

To find the verification code, open the Google Authenticator app that you installed on your mobile device. Enter the code and click Log in to proceed to MyServiceHub.

Two-factor authentication is required for TMU students when logging in to access specific applications including MyServiceHub. Two-factor provides a second level of security for your TMU account. More information including Frequently Asked Questions can be found on the Two-Factor Authentication page.

Two-factor authentication is required for current and former TMU students when logging in to access specific applications including MyServiceHub. Two-factor provides a second level of security for your TMU account.

If you encounter a message after entering your TMU username and password, prompting you to install the Google Authenticator app, you have not yet set up two-factor authentication for your TMU account.

  1. To set up two-factor authentication, follow the instructions to download and install the Google Authenticator app on your smartphone then click the Next button on the screen where you are logging in to access MyServiceHub
  2. In Google Authenticator, choose the option to set up a new account.
  3. Use your phone’s camera to scan the QR code on your screen to complete the two-factor set up process and enter the verification code from the Google Authenticator app
  4. Once the setup is complete, you can click Continue and you will be prompted for the Verification Code. Enter the code from the Google Authenticator app to log in and proceed to access MyServiceHub

For more information and detailed instructions see: Setting Up Two-Factor Authentication page.

Step-by-Step Instructions

  1. Once you have logged in to your my.torontomu.ca portal select the MyServiceHub tab.

    RAMSS tab in top right of my.ryerson.ca portal navigation
  2. Select the Academics tile.

    Academic Records tile selected on RAMSS Student Homepage. 
  3. Select Request Official Transcript.

    Request Official Transcript selected from left menu of View Grades page
  4. The Request Official Transcript page with information and instructions for completing your request will appear. After reviewing the information, click Continue to start your transcript order.

    Share Transcripts screen includes instructions to use MyCreds Learner Portal. The Continue button and the Review Orders button are at the bottom of this page.
  5. In the Personal Information section, you can review your Personal Information and you may enter a previous name.  

Important: MyCreds will send a notification with the link to access your transcript and important instructions to the email address on your record in MyServiceHub. You are responsible for ensuring all email addresses are correct.

For current students, notifications and instructions for transcript orders will be sent to your university email address. If you are a former student and/or you no longer have an active university email address, notifications will be sent to the personal (Home or Business) email address on file with TMU.

The "Contact Information" box in the Personal Information section will display the email address that notifications will be sent to.

Before submitting your electronic transcript request, check that the email address in the Contact Information box is up-to-date. You can also review the Personal Information on your record in your Student Center in MyServiceHub and you can update or add a Home email address if necessary.

  1. In the Program Information section, if you attended the university prior to 1984, you can provide information about your program(s) of study and years of attendance. Then click Continue to Transcript Order Details.
    Program Information (Years of Attendance): Indicate if you attended Ryerson prior to 1984. Section includes button to continue to transcript order details.
  2. In the Transcript Order Details section, you can indicate when the transcript is required and delivery options. Select Electronic Transcripts from the drop down and enter the number of transcripts (Share Credits) you are ordering. Transcript Order Details: Indicate from the drop-down menu when the transcript is needed and select transcript delivery options. Select the number of electronic transcripts to share through the MyCreds portal.

The number you enter in the "Number of electronic transcripts to share through the MyCreds portal:" field represents the number of Share Credits you will purchase for your transcript order.

Transcript Order Details: Transcript Ordering section with text box to indicate number of transcripts to share through the MyCreds portal.

Each Share Credit will allow you to share the secure transcript with one recipient, such as an employer or an educational institution.

For example, if you are applying to graduate programs at two universities (University A and University B) and need to submit a transcript with the application to each university, you can purchase two Share Credits when you submit your order through MyServiceHub.

When you are notified that your transcript is ready for sharing, you can log in to the MyCreds Learner Portal. You will then use the first Share Credit to send your transcript to University A, and the second Share Credit to send your transcript to University B.

In the MyCreds Learner Portal, you will be able to see how many Share Credits you purchased for your transcript, how many you have already used, and how many are remaining.

When you have used all of the Share Credits that you purchased for your transcript, you will no longer be able to share it with any further recipients. If the remaining Share Credits reach zero and you need to share your transcript with another recipient, you will need to submit a new order through MyServiceHub and purchase more Share Credits.

  1. Once you have filled out all of the information in the Transcript Order Details section, including the number of Share Credits you wish to purchase, click Save and Review Orders.
    Transcript Order Details: Save and Review Orders button highlighted in bottom right of section.
  2. On the Review Orders page you can edit, delete and review your request. Click the Make Payment button once you are ready to finalize your order and pay. Important: Transcript fees are non-refundable.Review Orders: View, delete or edit your order. Includes request date, required-by date, delivery details, payment status, payment reference number, number of transcripts ordered and the total amount due. Make Payment button is included at the bottom of this section.
  3. The Official Transcript Order Agreement outlines your obligations and responsibilities in requesting and making payment for your request; you may still cancel your request at this point. Click "I Agree" to proceed.
  4. The Payment Details page allows you to view the total amount for the Share Credits you are purchasing. Click Pay Now to proceed to the secure payment site.
    Payment Details: Section shows payment summary, amount due, a note that the payment is non-refundable, and payment details (Mastercard, Visa, American Express). "Pay Now" button is included at the bottom of this section.
  5. Enter your credit card details on the payment page and click Submit.
  6. The Transcript Payment Confirmation page will appear upon completion payment. It will display the transaction reference number, credit card authorization code, payment amount, and transaction date. Keep track of this information for your reference.
  7. Once your order is processed and your transcript is transmitted from TMU to MyCreds, you will receive an email notification with the link to log in to the MyCreds Learner Portal (external link, opens in new window) . From there, you can use the Share Credits you purchased to share the document with recipients. For more details about how to view and share your documents from the MyCreds Learner Portal, please visit the MyCreds How-To Videos (external link, opens in new window)  and MyCreds' Learner FAQ (external link, opens in new window) .

For more information, please see the Tutorials for Students and Alumni section on the Official Transcripts page.