Contact ServiceHub
Undergraduate applicants affected by regional conflict
We are committed to supporting our applicants and students. TMU will help however we can during this challenging time.
ServiceHub Applicant Support Survey
Are you an applicant for fall 2026? We'd like to hear from you! Help us improve our service by completing the (google form) ServiceHub Applicant Support Survey (external link) .
Chat
- Chat support can be accessed by clicking the icon of Frankie B. Bold located in the bottom right of this window.
- Live Agent support can be accessed by typing “live agent” within the chat window.
- ServiceHub chatbot tips:
- Ask your questions in full sentences.
- Include the topic you are looking to address for context.
- Avoid specific details such as class start times or financial information. These can be found in your MyServiceHub account.
Chat Support Schedule:
24/7
Live Agent Support Schedule:
Monday to Thursday
10 a.m. to 12 p.m. ET
2 p.m. to 4:30 p.m. ET
Tell us how we did by completing the (google form) ServiceHub Feedback Survey (external link) .
In-Person Support
- ServiceHub is located on the first floor of the Podium Building (POD-150)
- Building access is by OneCard only.
- If you do not have a OneCard, use the intercom at the entrance located near the corner of Victoria St. and Gould St. to request access from Campus Security.
OSAP advisors available in-person May 5 to 14, 2026
OSAP advisors will be available at the ServiceHub Tuesday, Wednesday and Thursday from Tuesday, May 5 to Thursday, May 14, 2026.
Schedule:
Monday to Thursday
10 a.m. to 5 p.m. ET
Friday
10 a.m. to 4:30 p.m. ET
Tell us how we did by completing the (google form) ServiceHub Feedback Survey (external link) .
- 416-979-5036
- OSAP advisors are available Tuesdays, Wednesdays and Thursdays
OSAP advisors unavailable from April 27 to May 1, 2026
- OSAP advisors will be unavailable the week of April 27 to May 1, 2026 while the team focuses on processing 2026 spring/summer OSAP applications.
- If you’ve applied for spring/summer OSAP, please monitor your OSAP portal (external link) for status updates.
Schedule:
Monday
1 p.m. to 5 p.m. ET
Tuesday to Thursday
10 a.m. to 5 p.m. ET
Friday
10 a.m. to 4:30 p.m. ET
Tell us how we did by completing the (google form) ServiceHub Feedback Survey (external link) .
Other Contacts and Resources
Toronto Metropolitan University
ServiceHub (external link)
350 Victoria Street
Toronto ON M5B 2K3
If you’re a current undergraduate student with questions about your courses or program, contact your academic program advisor.
Contact the CCS Help Desk for support with activating and accessing your student account and email address, login issues or other technical support needs.
Applying to an undergraduate engineering program? Connect with the Engineering Admissions Office.
Applying to a graduate program? Connect with Graduate and Postdoctoral Studies.
Visit the School of Medicine website for contact details.
Visit the Lincoln Alexander School of Law website for contact details.
Visit the Chang School of Continuing Education website for contact details.
The International Enrolment Team supports international students through every step of their journey to Toronto Metropolitan University.
If you're a teacher or counsellor supporting international applicants, please visit the Information for International Counsellors page.
Please Note:
- Toronto Metropolitan University is closed for an annual Mid-Year Break in December and all Statutory Holidays
- ServiceHub Privacy Statement
- Toronto Metropolitan University Notice of Collection
We're part of the Office of the Vice-Provost, Students.
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