Contact ServiceHub
Upcoming closure: TMU and the ServiceHub will be closed on Monday, May 19, 2025 for Victoria Day.
Chat
- Chat support can be accessed by clicking the icon of Frankie B. Bold located in the bottom right of this window.
- Live Agent support can be accessed by typing “live agent” within the chat window to be connected.
- If you still have questions after asking the ServiceHub chatbot, please select "Yes" at the end of the conversation to email the ServiceHub.
- ServiceHub chatbot tips:
- Ask your questions in full sentences.
- Include the topic you are looking to address for context.
- Avoid specific details such as class start times or financial information. These can be found in your MyServiceHub account.
Chat Support Schedule:
24/7
Live Agent Support Schedule:
Monday to Thursday
10 a.m. to 12 p.m. ET
2 p.m. to 4:30 p.m. ET
Tell us how we did by completing the (google form) ServiceHub Feedback Survey (external link, opens in new window) .
In-Person Support
- ServiceHub is located on the first floor of the Podium Building (POD-150)
- Building access is by OneCard only.
- If you do not have a OneCard, use the intercom at the entrance located near the corner of Victoria St. and Gould St. to request access from Campus Security.
Schedule:
Monday to Thursday
10 a.m. to 5 p.m. ET
Friday
10 a.m. to 4:30 p.m. ET
Tell us how we did by completing the (google form) ServiceHub Feedback Survey (external link, opens in new window) .
- 416-979-5036
- Financial Aid Advisors are available by phone to help you with your OSAP and other financial aid questions:
- Tuesday to Thursday, 10 a.m. to 5 p.m. ET
Schedule:
Monday to Thursday
10 a.m. to 5 p.m. ET
Friday
10 a.m. to 4:30 p.m. ET
Tell us how we did by completing the (google form) ServiceHub Feedback Survey (external link, opens in new window) .
Other Contacts and Resources
Toronto Metropolitan University
ServiceHub (external link)
350 Victoria Street
Toronto ON M5B 2K3
If you’re a current undergraduate student with questions about your courses or program, contact your academic program advisor.
Are you experiencing problems accessing your student accounts or computing services? Contact the CCS Help Desk for support.
Applying to an undergraduate engineering program? Connect with the Engineering Admissions Office.
If you are a prospective undergraduate student or applicant, visit the Future Student Events page for information on our virtual tours, open houses and webinars, and to connect with a student recruiter.
The International Enrolment Team supports international students through every step of their journey to Toronto Metropolitan University.
Please Note:
- Toronto Metropolitan University is closed for an annual Mid-Year Break in December and all Statutory Holidays
- ServiceHub Privacy Statement
- Toronto Metropolitan University Notice of Collection
We're part of the Office of the Vice-Provost, Students.
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