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In April 2022, Ryerson University changed its name to Toronto Metropolitan University, which will be implemented in a phased approach. You will see the Ryerson name across campus, online and in our official communications for a period of time. Learn more about our next chapter.

Contact ServiceHub

You can connect with us through any of the resources included on this page.

  • If you don’t find the answers you need on AskRyerson, you can fill out our help form within the platform and receive your answer via email
  • ServiceHub Ambassadors will respond to emails Monday to Friday, 9 a.m. to 4:30 p.m. EDT.

Schedule:

 Search popular questions 24 hours a day, 7 days a week

 Live Chat

  • Chat live with a ServiceHub Ambassador
  • Live chat is available for general questions only  
  • If your questions require us to look at your accounts, connect with us via telephone or email
  • After clicking on Start Chat and filling in your details, remain on this page and wait to be connected to an agent
  • The option to download a transcript of your chat is currently unavailable

Schedule:

 Monday to Thursday
 10 a.m. to 4:30 p.m. EDT

 Friday
 10 a.m. to 4 p.m. EDT

 Phone

  • 416-979-5036

Please note: OSAP Advisors are available on Mondays, Tuesdays and Thursdays.

Schedule:

 Monday to Thursday
 10 a.m. to 5 p.m. EDT

 Friday
 10 a.m. to 4:30 p.m. EDT

 Email

  • Submit your questions to AskRyerson, external link
  • If you don’t find the answers you need on AskRyerson, you can fill out our help form and receive your answer via email

Mailing Address

Toronto Metropolitan University
ServiceHub, external link, opens in new window
350 Victoria Street
Toronto, Ontario
M5B 2K3

 Undergraduate Admission Advising

  • Book an online appointment with an undergraduate admissions advisor to discuss admission requirements.
  • If you cannot make it to an online appointment, please note that regular admissions advising and support are also available by phone at the ServiceHub, Monday to Friday.

You can also book a meeting with a Recruitment Officer to discuss program choices and what it's like to study at Toronto Metropolitan University.

 Social Media

Current Students:

  • Twitter and Instagram: @ServiceHubTMU

Social media is available for general questions only.

Schedule:

 Monday to Thursday
 9 a.m. to 4:30 p.m. EDT

 Friday
 9 a.m. to 4 p.m. EDT

 

 In-Person Support

  • Masks or face coverings are required. Visitors are required to monitor their health for any COVID-19 symptoms and not come to campus if not feeling well.
  • Building access is by OneCard only. 
  • If you are unable to visit us in person, you still can access all of our services remotely through phones, email and admission advising appointments.

Schedule:

 Monday to Thursday
 10 a.m. to 5 p.m. EDT

 Friday
 10 a.m. to 4:30 p.m. EDT

 

 Other Contacts and Resources

If you’re a current undergraduate student with questions about your courses or program, contact your academic program advisor.

Are you experiencing problems accessing your student accounts or computing services? Contact the CCS Help Desk for support.

Applying to an undergraduate engineering program? Connect with the Engineering Admissions Office.

If you are a prospective undergraduate student or applicant, visit the Future Student Events page for information on our virtual tours, open houses and webinars, and to connect with a student recruiter.

The International Enrolment Team supports international students through every step of their journey to Toronto Metropolitan University.

Please Note:
 

 Proudly part of the Office of the Registrar

Every member of the University community is a part of the Office of the Registrar (RO). We support the entire academic experience of the student body, from admission through to graduation.

To view information about important school-wide services, please visit the university's COVID-19 page.