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Contact ServiceHub

Email / Ask ServiceHub


 Search popular questions 24 hours a day, 7 days a week

 Emails are responded to Monday through Friday

 Live Chat

  • Chat live with a ServiceHub Ambassador
  • Live chat is available for general questions only
  • If your questions require us to look at your accounts, connect with us via telephone or email
  • After clicking on Start Chat and filling in your details, remain on this page and wait to be connected to an agent
  • The option to download a transcript of your chat is currently unavailable


 Monday to Thursday
 10 a.m. to 4:30 p.m. EDT

 Friday
 10 a.m. to 4 p.m. EDT


  • 416-979-5036
  • OSAP Advisors are available by phone Tuesday through Thursday


 Monday to Thursday
 10 a.m. to 5 p.m. EDT

 Friday
 10 a.m. to 4:30 p.m. EDT

 Undergraduate Admissions Advising

If you are applying for admission to an undergraduate program and require detailed assistance with your application, book an appointment with an Admissions Advising Officer.

 In-Person Support

  • ServiceHub is located on the first floor of the Podium Building (POD-150)
  • Building access is by OneCard only. 
  • If you do not have a OneCard, use the intercom at the entrance located near the corner of Victoria St. and Gould St. to request access from Campus Security


 Monday to Thursday
 10 a.m. to 5 p.m. EDT

 Friday
 10 a.m. to 4:30 p.m. EDT

 Other Contacts and Resources

Toronto Metropolitan University
ServiceHub (external link) 
350 Victoria Street
Toronto ON M5B 2K3

If you’re a current undergraduate student with questions about your courses or program, contact your academic program advisor.

Are you experiencing problems accessing your student accounts or computing services? Contact the CCS Help Desk for support.

Applying to an undergraduate engineering program? Connect with the Engineering Admissions Office.

If you are a prospective undergraduate student or applicant, visit the Future Student Events page for information on our virtual tours, open houses and webinars, and to connect with a student recruiter.

The International Enrolment Team supports international students through every step of their journey to Toronto Metropolitan University.

Students and visitors should monitor their health for any COVID-19 symptoms and not come to campus if not feeling well.

To view information about important school-wide updates, please visit TMU's COVID-19 page.

Please Note:

 Proudly part of the Office of the Registrar

Every member of the university community is a part of the Office of the Registrar (RO). We support the entire academic experience of the student body, from admission through to graduation.