Contact ServiceHub
Tell us how we did by completing the (google form) ServiceHub Feedback Survey (external link, opens in new window) .
Email / Ask ServiceHub
- Submit your questions to Ask ServiceHub (external link, opens in new window)
- If you don’t find the answers you need, you can fill out our help form and receive your answer via email
Schedule:
Search popular questions 24 hours a day, 7 days a week
Emails are responded to Monday through Friday
Live Chat
- Chat live with a ServiceHub Ambassador
- Live chat is available for general questions only
- If your questions require us to look at your accounts, connect with us via telephone or email
- After clicking on Start Chat and filling in your details, remain on this page and wait to be connected to an agent
- The option to download a transcript of your chat is currently unavailable
Schedule:
Monday to Thursday
10 a.m. to 4:30 p.m. EDT
Friday
10 a.m. to 4 p.m. EDT
- 416-979-5036
- OSAP Advisors are available by phone Monday through Thursday
Schedule:
Monday to Thursday
10 a.m. to 5 p.m. EDT
Friday
10 a.m. to 4:30 p.m. EDT
Undergraduate Admission Advising
- Admission Advising appointments with the ServiceHub will return Fall 2023!
- You can also book an online appointment with a Recruitment Officer to discuss program choices and what it's like to study at Toronto Metropolitan University.
In-Person Support
- ServiceHub is located on the first floor of the Podium Building (POD-150)
- Building access is by OneCard only.
- If you do not have a OneCard, use the intercom at the entrance located near the corner of Victoria St. and Gould St. to request access from Campus Security
OSAP advisors are available in-peron Mondays, Tuesdays and Thursdays from Tuesday, September 5 to Thursday, October 5, 2023.
Schedule:
Monday to Thursday
10 a.m. to 5 p.m. EDT
Friday
10 a.m. to 4:30 p.m. EDT
Other Contacts and Resources
Toronto Metropolitan University
ServiceHub (external link)
350 Victoria Street
Toronto ON M5B 2K3
If you’re a current undergraduate student with questions about your courses or program, contact your academic program advisor.
Are you experiencing problems accessing your student accounts or computing services? Contact the CCS Help Desk for support.
Applying to an undergraduate engineering program? Connect with the Engineering Admissions Office.
If you are a prospective undergraduate student or applicant, visit the Future Student Events page for information on our virtual tours, open houses and webinars, and to connect with a student recruiter.
The International Enrolment Team supports international students through every step of their journey to Toronto Metropolitan University.
Students and visitors should monitor their health for any COVID-19 symptoms and not come to campus if not feeling well.
To view information about important school-wide updates, please visit TMU's COVID-19 page.
Please Note:
- Toronto Metropolitan University is closed for an annual Mid-Year Break in December and all Statutory Holidays
- ServiceHub Privacy Statement
- Toronto Metropolitan University Notice of Collection
Proudly part of the Office of the Registrar
Every member of the university community is a part of the Office of the Registrar (RO). We support the entire academic experience of the student body, from admission through to graduation.