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Frequent Questions and Answers

Course Enrolment

For details and priority enrolment dates, visit Enrolment Support.

Fall 2023 - August 8 to September 15:

Adjust your fall 2023 term schedule during the fall enrolment period from August 8 to September 15. Your year of study and course intentions determine your specific start dates for your enrolment. Check your Student Center in MyServiceHub in late July to find your enrolment start date.

Winter 2024 - August 21 to September 15:

You can adjust the winter 2024 term course intentions from August 21 to September 15. Your selection of winter term courses now will be auto-scheduled into your courses in December. You will also have access to priority enrolment dates.

Visit Course Enrolment for details on how to enrol into courses.

Returning Students

If you are a returning student, you are enrolled in courses based on your course intentions. During the enrolment period, you can make changes to your schedule.

New Students

If you’re a new student, you will automatically be enrolled in fall term required courses, if you meet the following criteria:

  • enrolled in a full-time undergraduate program
  • admitted into the first semester of a new program (not Advanced Standing or Direct Entry)
  • offer of admission is confirmed before mid-July

If you’re automatically enrolled in your required courses, your class schedule will appear on your Student Center in MyServiceHub in early August. You must enrol in your elective courses and can adjust your required courses during your enrolment period.

If you are not already enrolled in your fall term required courses, you must enrol in all of your courses (required or elective or both) during your enrolment period.

There will be new info provided to you in the last week of July from your program department. Your course enrolment start date will be confirmed on MyServiceHub.

You are expected to follow the curriculum as published in the Undergraduate Calendar for the program and year level you are enrolled in. 

The Advisement Report shows what courses you are required to take to graduate. It confirms your completed courses, credits, and enrolled courses. 

Questions specific to your course enrolment should be directed to your academic program advising contact

For new students, your program department may give you more info about enrolment during your first-year orientation or in an enrolment workshop. Look out for emails from your faculty or program or both for info on these sessions.

Transfer Credits:

Before completing course enrolments, visit Transfer Credits Next Steps to learn about your Transfer Credit Report. From there you (the student) will learn how transfer credits apply to your degree requirements. This only applies if you have received transfer credits.

Automatic Course Enrolment:

If you (the student) have been auto-enrolled in courses for which you have received transfer credits, you will need to adjust your enrolments. You can drop the courses that you received transfer credits for to free space up for other courses. Use the program curriculum listed in the Undergraduate Calendar as a guide. If you require support with course selection, contact your program advisor.

Non-applicable transfer credits within TMU:

If you (the student) have transferred between Toronto Metropolitan University (TMU) programs, you do not need to apply for transfer credits. You must check your Advisement Report, and if any courses completed in your previous program are listed in the non-applicable section. Have non-applicable courses? Consider submitting a Course Directive or Course Substitution for review in applying it towards your degree requirements. Visit Internal Course Transfers for more info, and if you need help, contact your program advisor.

Please note that we may not be able to accommodate all of your selected courses in your course intentions.

Possible reasons could include:

  • Student holds on file that block enrolment at the time of schedule upload
  • Course requirements like prerequisites or co-requisites not met
  • Class conflict
  • Class enrolment capacity
  • A combination of one or more of the reasons listed above

If your course has not been scheduled, you are able to adjust your fall term course schedule during your course enrolment period.

First-year students are only scheduled into their required courses and must enrol themselves in non-required courses. Visit New Students: Enrol in Courses for more info.

You may register for a course wait list, if one is available for the course that you are attempting to enrol into. Once on the wait list, if a space becomes available in the course section, you will be automatically enrolled if the space is open in your schedule.

If there is no wait list for the course, you should check back to see if spaces become available over time. As other students adjust their course schedules, spaces in courses often open up.

If you are attempting to enrol into a non-required course (e.g. electives, liberal studies), you may opt to take an alternative course to fulfil the program requirement. There may be another opportunity to enrol into your desired course in a future term. 

If you are attempting to enrol into a core/required course for your program and term, please reach out to your academic program advising contact for advice.

You (the student) can select or adjust your winter 2024 term course intentions during the fall enrolment period from Monday, August 21 to Friday, September 15, 2023.

Your winter term course intentions will be auto-enrolled in late December. This will increase your chances of enrolling in your preferred courses. If you are an OSAP student or an entrance scholarship recipient, completing your winter term course intentions ensures that your enrolment is confirmed for the fall and winter terms. This allows you to receive your max eligible funding.

First-year full-time program students, please note: Your required courses for the winter term will be auto-loaded into your course intentions. We suggest that you use of the course intention period to choose additional elective courses for the winter term.

Visit Course Intentions for more info.

Visit Drop a Course for course drop and program withdrawal deadlines.


To make changes to your OSAP application after it has been submitted, you (the student) can log into your account and correct the change directly on your online OSAP application (external link, opens in new window) . Some changes may prompt you to send supporting documentation, such as a name change.

If you cannot make the changes on your application, you can upload a signed and dated letter detailing the required changes to your file via your OSAP application (external link, opens in new window) . The Student Financial Assistance (SFA) office will reach out if they have any further questions, or if further info is required to make the change.

It can take around three to six weeks to process documents from the time of submission to your OSAP portal. You can check the processing time for documents on the SFA webpage.

Visit OSAP FAQ for more responses to commonly asked questions.

Once your OSAP application is complete, the last step is for TMU to confirm your enrolment. TMU auto-confirms enrolment, starting in late August. To ensure that your enrolment is confirmed without delay:

  • Complete your OSAP application by providing any requested documentation.
  • Complete your course enrolments on MyServiceHub. Ensure that the course load percentage reported on your OSAP application matches your enrolment. E.g. a 100% course load is five courses.
  • Check your OSAP portal and email inbox, and take appropriate actions if applicable.

Please note that the ServiceHub and SFA are not able to expedite confirmation of enrolments.

Visit OSAP Frequently Asked Questions for more responses to commonly asked questions about OSAP.

Thanks to AwardSpring (external link, opens in new window) , searching and applying for scholarships and bursaries can be easy! AwardSpring matches eligible students with over 1,400 awards and streamlines the application process.

You can set up your profile and apply for awards for 2023-2024, starting in September. For more info, visit Scholarships and Awards.

Note: For your enrolment to be considered full-time at TMU, you must be enrolled in four or more billing units (i.e. typically four or more courses) each term. Please visit Undergraduate Fees for complete details.

To confirm your enrolment with your RESP company, request a Proof of Enrolment Letter online through MyServiceHub. This official letter will verify your program and enrolment status. It will be accepted by your financial institution as confirmation of your enrolment.

Please note: We do not complete confirmation of enrolment forms provided by RESP companies.

You can confirm your enrolment with ServiceCanada for the purpose of receiving the CPP children’s benefit (external link, opens in new window)  by requesting an official Proof of Enrolment Letter online through MyServiceHub. 

Otherwise, after fall classes have begun, you can bring your completed CPP Declaration of Attendance at School or University form (external link, opens in new window)  to the ServiceHub and take an Enrolment & Fees ticket at the kiosk. A ServiceHub Ambassador will validate the form and return it to you. 

There are three different tuition fee rates for TMU students: Domestic Ontario, Domestic out-of-province, and International.

Visit How to Complete an Account Inquiry to confirm your fee rate.

Visit Fee Rates for info on requirements to change your fee rate, as well as application steps and deadlines.

Fall term undergraduate and graduate tuition and fees are due September 29, 2023. Chang School of Continuing Education tuition is due on course enrolment. Visit Tuition and Fees Deadlines for more info.

With a Canadian bank account you (the student) can pay using online banking with their nine-digit student number as the account number. Visit How to Pay Your Fees for more info and for international payment options. 

Students can view the undergraduate fee rates on Undergraduate Tuition and Fees, and confirm your outstanding fees on your Student Center in MyServiceHub. Keep in mind that your fees are based on course enrolments, and they may change if you are still adding or dropping courses.

If you are receiving OSAP, your funding will be deposited into your MyServiceHub student account five to ten business days after your enrolment has been confirmed on your OSAP portal.

If you received an Entrance Scholarship, half of the amount will be applied to your MyServiceHub student account in late August. It will also be applied toward your fall-term fees. The remaining amount will be applied to your student account in January and will apply toward your winter-term fees.

Note: To be eligible for the entrance scholarship and renewal, you must be enrolled in an 80% course load (four billing units) or higher. 

If you are a returning student, visit Fall 2023 Entrance Scholarship FAQs for more info on scholarship renewals.

Preparing for Fall Term

Visit 2023-2024 Undergraduate Calendar Significant Dates for all dates and deadlines.

Important Dates:

  • Tuesday, September 5, 2023: Fall classes begin
  • Monday, October 9 – Friday, October 13, 2023: Fall Study Week for undergraduate programs (except Engineering)
  • Monday, December 4, 2023: Last day of fall undergraduate program classes
  • Wednesday, December 6, 2023 – Sunday, December 17, 2023: Fall Undergraduate Examination Period
  • Sunday, December 17, 2023: Official end of fall term

Important Deadlines:

To prepare you for the start of the school year, take a look at the New Student page. There are important details for you on academics, finances and student life.

For info about Summer Jumpstart and fall orientation activities visit Orientation.

Many programs and faculties offer program orientation sessions. Look out for emails from your program department in August with more info.

Starting the week of July 25th, new undergraduate students will be prompted to set up their email accounts upon logging into (opens in new window) . Your student email address will be your For example, the username jane.doe would be In addition to Gmail, students will get access to the entire Google Workspace at TMU.

Note: Once your student email address is established, all university correspondence will be sent to this email address. Remember to check it frequently!

If you are having difficulty accessing your (opens in new window)  account, please review CCS Login Help for troubleshooting tips.

If you still can’t login, you can contact the CCS Student Help Desk for support.

Doors on campus can be accessed with your student OneCard.

Apply for your OneCard online as soon as possible! OneCards will use your chosen/preferred first name if updated on your student record before applying for your card. 

If you do not yet have a OneCard, you may be able to request access from Campus Security by using the intercoms located at some entrances.

The Campus Store (opens in new window)  is TMU’s one-stop-shop for all your textbook, e-book and school supply needs!

Required course materials will be confirmed on your course outline/syllabus or by your course instructor at the beginning of your course. Purchase your textbooks and e-books in person at the Campus Store located at 17 Gould St. or order them online for delivery right to your door. If there is no e-book listed for a course you’re enrolled in, there will be a corresponding textbook.

Stop by the Campus Store in September and celebrate your time at Toronto Metropolitan University with our new line of TMU apparel and giftware!

Lockers are managed by some program departments for their students. They are typically allocated at the start of the fall term by assignment or a sign-up process that is first come, first serve. Students interested in a locker should inquire with their program department.

The University Business Services’ Parking will provide you with info on parking (public, permit and bicycle).


TMU students wishing to switch programs need to apply for admission into them. However, students can switch plans (majors) within their program. In some cases by applying for a plan change

Current students who want a program change must apply for admission into the new program using the TMU Application. They must also satisfy all requirements. This includes academic and if applicable, non-academic requirements. More info is available on the University or College Transfer Students page.

Students in the Arts, Business Management, Engineering and Science programs can switch their plans (i.e. majors) to move within these programs. For example, they may change their plan from Arts, Criminology to Arts, Psychology, or from Civil Engineering to Mechanical Engineering. Consult your Program Department regarding instructions for a program/plan change.

Visit Programs Accepting Applications to confirm which undergraduate programs are accepting applications for the fall term.

Most undergraduate programs offer admission for the fall term only. A limited number of part-time degree programs consider student admission for winter or spring or both. This info can be confirmed on the Programs Accepting Applications page.

If you are an international student interested in applying for the winter 2024 term, please visit International Application Dates for info on available programs and how to apply.

Applications for fall 2024 admission will be available in October. 

We recommend that you apply by February 1, 2024, Guaranteed Consideration Date for September 2024 admission. To find step-by-step instructions, check How to Apply.

More Questions?

Ask ServiceHub (external link, opens in new window)  is available 24 hours a day, 7 days a week, and 365 days a year.

For example: "What programs do you offer?" or "How do I apply?"

The ServiceHub team can answer other questions you may have. Visit the ServiceHub Contact page for more info on how and when to contact us.