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Getting Started

Meet Vice-Provost and Dean, Dr. Cory Searcy

Creative, connected and entrepreneurial; graduate education at Toronto Metropolitan Univesity (TMU) puts you at the core of what’s next. TMU’s graduate programs are distinctive and offer an outstanding student-centred experience where innovative and creative perspectives in relation to real-world questions are valued. 

To use TMU's online tools, you must first activate your TMU online identity by completing a series of web forms. During activation, you will pick your user name, such as johndoe, john.doe, etc., known as your my.torontomu username and your password. You will not get an email confirming your account activation.

Two-Factor Authentication

As of August 1, 2019, all new students will be required to use two-factor authentication to access TMU services. This will require students to have either a mobile phone that can run Google Authenticator or a Universal 2nd Factor (U2F) key. U2F keys are available for purchase online or in some stores.

More information on two-factor, including setup information, can be found on the Computing and Communications Services (CCS) Two-Factor Authentication website.

Once activated, your TMU online identity gives you access to:

  • your email
  • the central computer labs, including the Library and Kerr Hall West (KHW)-71
  • the my.torontomu portal
  • D2L Brightspace learning system
  • MyServiceHub
  • TMU wireless
  • website accounts
  • online Library resources
  • campus printing
  • Virtual Applications

If you are returning applicant or student, you do not need to activate your identity, as you have already done it. If you have any problems with activation, ask for help at the KHW-71 Help Desk.

Activating Your Online Identity

The portal connects you to systems, including D2L Brightspace, MyServiceHub and Google Apps at Toronto Metropolitan University (formerly Ryerson). Further, using the Self-Service module, you can change your password, view your account information, change your challenge phrase or manage your resources.

Computing and Communications Services (CCS): Support

The MyServiceHub Student Center helps you manage all aspects of your academic, personal and financial information at TMU (formerly Ryerson). For example:

  • view your timetable
  • search for classes
  • add or drop classes
  • request an official or unofficial transcript
  • apply to graduate
  • view your grades and Academic Standing
  • view your fees and financial information
  • update your address, email and phone numbers
  • register in a certificate program

MyServiceHub Support page

You will find detailed instruction on how to reset your password at Password Changes. If you cannot remember your challenge phrase, an IT advisor can reset your password. Go to the computer lab located in KHW-71 or to the Library Reference Desk (2nd floor of the Library Building). Please bring a valid photo ID.

Computing and Communications Services (CCS): Password Changes

Your TMU email address will be your, where your username is your my.torontomu username. For example, Your TMU email account stays active during any term in which you enrol as a graduate student. You will have access to your TMU email for five more years after your last class. See  (PDF file) Policy #157 – Establishment and Use of TMU E-mail Accounts for Official University Communication for more information.

Computing and Communications Services (CCS): Email and Learning Systems

Everyone with an active account at Toronto Metropolitan University (formerly Ryerson) has access to Google Apps, including Google Calendar and Google Drive. Google Gmail is also available for students who opt to use it during account activation. If you choose not to opt-in to Gmail, you can do so later by:

  • logging into,
  • going to "Self Service",
  • clicking Personal Account, and
  • selecting the Opt Into TMU Gmail under Preferences.

When you opt-in, we will automatically switch you from RMail to Gmail.

Google Apps at Toronto Met University

TMU's IT services will never ask you for your password, and you should never give your password to anyone under any circumstances. If you receive a request to share your password or other confidential information, do not respond. Instead, report the problem to or call 416-979-5000, ext. 556840.

Various software options are available to secure your computer. To explore best practices, learn about free antivirus software and firewalls, and look up various security documents for multiple applications, operating systems and mobile devices, go to the CCS's IT Security page.

Computing and Communications Services (CCS): IT Security

Computing and Communications Services (CCS): Lost or Stolen Devices

Information Protection and Access Policy

The TMU OneCard is Toronto Met's (formerly Ryerson's) official ID card, plus a whole lot more! The OneCard displays your name, picture and student number and functions as:

  • official TMU Identification
  • examination ID Requirement
  • TMU Library card
  • building, lab and graduate study space access card
  • RAC/MAC Athletic Centre access card
  • convenient purchasing card on campus (for food, vending, printing, copying, library fees, bookstore, and more)
  • identification for TTC monthly transit pass discount at TMU Student Union (TMSU)
  • and much more – new services are being added!

Please ensure to always protect and secure your OneCard.

OneCard website

If you completed relevant graduate courses at another institution before being admitted to Toronto Metropolitan University (formerly Ryerson) and they were not used towards the granting of a degree, you may apply for Transfer Credits. Suitable Transfer Credits satisfy course requirements, helping you to avoid repeating coursework and possibly making it easier for you to graduate sooner. Therefore, if you are eligible, you should apply as soon as possible.

Speak with your graduate program administrator to apply for Transfer Credits.

To earn a Toronto Metropolitan University (TMU) graduate degree or diploma, all students must complete a minimum of 50% of their program’s course requirements and all non-course degree requirements while enrolled in the program from which they are graduating at TMU.