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Dr. Jenna Jacobson
Associate Professor
DepartmentRetail Management
EducationPhD
OfficeTRS 3-034
Phone(416) 979-5000 ext: 557284
Overview
Jenna Jacobson is an Associate Professor at Toronto Metropolitan University's Ted Rogers School of Retail Management in Toronto, Canada. Her research analyzes the consumer and producer perspectives of digital technologies with a focus on social media, branding, and user behaviour. She received her PhD from the University of Toronto, Faculty of Information.
Twitter: @jacobsonjenna
Social media, branding, influencer marketing, and digital retailing.
Journal Articles: |
| Jacobson, J., Gunn, F., & Hernandez, T. (2022). Stepping up as an essential service: Grocery retailing and the COVID-19 pandemic. The International Review of Retail, Distribution and Consumer Research. https://doi.org/10.1080/09593969.2022.2056906 (external link) |
| Ruco, A., Baxter N. N., Jacobson, J., Tinmouth, J., & Llovet, D. (2022). Using Facebook to promote the uptake of colorectal cancer screening. BMC Public Health, 22(323), 1–14. https://doi.org/10.1186/s12889-022-12732-w (external link) |
| Jacobson, J. & Harrison, B. (2022). Sustainable fashion social media influencers and content creation calibration. International Journal of Advertising, 41(1), 150–177. https://doi.org/10.1080/02650487.2021.2000125 (external link) |
| Jacobson, J., Hodson, J., & Mittelman, R. (2022). Pup-ularity contest: The advertising practices of popular animal influencers on Instagram. Technological Forecasting and Social Change, 174. https://doi.org/10.1016/j.techfore.2021.121226 (external link) |
| Ruco, A., Dossa, F., Tinmouth, J., Llovet, D., Jacobson, J., Kishibe, T., & Baxter, N. N. (2021). Social media and mHealth technology for cancer screening: Systematic review and meta-analysis. Journal of Medical Internet Research, 23(7), e26759. https://doi.org/10.2196/26759 (external link) |
| Aversa, J., Jacobson, J., Hernandez, T., Cleave, E., MacDonald, M., & Dizonno, S. (2021). The social media response to the rollout of legalized cannabis retail in Ontario, Canada. Journal of Retailing and Consumer Services, 61, 1–10. https://doi.org/10.1016/j.jretconser.2021.102580 (external link) |
| Smith, D., Jacobson, J., & Rudkowski, J. (2021). Employees as influencers: Measuring employee brand equity in a social media age. Journal of Product & Brand Management, 30(6), 834–853. https://doi.org/10.1108/JPBM-03-2020-2821 (external link) |
| Dwivedi, Y. K., Ismagilova, E., Hughes, D. L., Carlson, J., Filieri, R., Jacobson, J., et al. (2021). Setting the future of digital and social media marketing research: Perspectives and research propositions. International Journal of Information Management, 51, 1–37. https://doi.org/10.1016/j.ijinfomgt.2020.102168 (external link, opens in new window) |
| Jacobson, J. (2020). You are a brand: Social media managers’ personal branding and “the future audience.” Journal of Product & Brand Management, 26(6), 715–727. http://doi.org/10.1108/JPBM-03-2019-2299 (external link, opens in new window) |
| Gruzd, A., Jacobson, J., & Dubois, D. (2020). Cyber-vetting and the public life of social media data. Social Media + Society, 6(2), 1–13. https://doi.org/10.1177/2056305120915618 (external link, opens in new window) |
| Jacobson, J. & Gruzd, A. (2020). Cybervetting job applicants on social media: the new normal? Ethics and Information Technology, 22(2), 175–195. https://doi.org/10.1007/s10676-020-09526-2 (external link, opens in new window) |
| Jacobson, J., Gruzd, A., & Hernandez-Garcia, A. (2020). Social media marketing: Who is watching the watchers? Journal of Retailing and Consumer Services, 53, 1–12. https://doi.org/10.1016/j.jretconser.2019.03.001 |
| Dubois, E., Gruzd, A., & Jacobson, J. (2020). Journalists’ use of social media to infer public opinion: The citizens’ perspective. Social Science Computer Review, 38(1), 57–74. https://doi.org/10.1177/0894439318791527 (external link, opens in new window) |
| Jacobson, J., Gruzd, A., Kumar, P., & Mai, P. (2019). Networked influence: An introduction. Social Media + Society, 5(3), 1–5. https://doi.org/10.1177/2056305119865473 (external link, opens in new window) |
| Jacobson, J. & Shade, L. R. (2018). Stringtern: Springboarding or stringing along young interns’ careers? Journal of Education and Work, 31(3), 320–337. https://doi.org/10.1080/13639080.2018.1473559 (external link, opens in new window) |
| Hemsley, J., Jacobson, J., Gruzd, A., & Mai, P. (2018). Social media for social good or evil: An introduction. Social Media + Society, 4(3), 1–5. https://doi.org/10.1177/2056305118786719 (external link, opens in new window) |
| Gruzd, A., Jacobson, J., Wellman, B., & Mai, P. H. (2017). Social media and society: Introduction to the special issue. American Behavioral Scientist, 61(7), 647–652. https://doi.org/10.1177/0002764217717567 (external link, opens in new window) |
| Jacobson, J., Lin, C., & McEwen, R. (2017). Aging with technology: Seniors and mobile connections. Canadian Journal of Communication, 42(2), 331–357. https://doi.org/10.22230/cjc.2017v42n2a3221 (external link, opens in new window) |
| Jacobson, J. (2016). Networked spectators: Social media conversation & moderation at the Olympic opening ceremony. Online Information Review, 40(6), 746–760. https://doi.org/10.1108/OIR-02-2016-0044 (external link, opens in new window) |
| Gruzd, A., Jacobson, J., Mai, P. H., & Wellman, B. (2016). Understanding communities in an age of social media: The good, the bad, and the complicated. Information, Communication, & Society, 19(9), 1187–1193. https://doi.org/10.1080/1369118X.2016.1187195 (external link, opens in new window) |
Edited Journal Special Issue: |
| Jacobson, J., Gruzd, A., Kumar, P., & Mai, P. (2019). Special issue of Social Media + Society, 5(3). |
| Hemsley, J., Jacobson, J., Gruzd, A., & Mai, P. (2018). Special issue of Social Media + Society, 4(3). |
| Gruzd, A., Jacobson, J., Wellman, B., & Mai, P. (2017). Special issue of American Behavioral Scientist, 61(7), 647–793. |
| Gruzd, A., Jacobson, J., Wellman, B., & Mai, P. (2016). Special issue of Information, Communication, & Society, 19(9), 1187–1320. |
Reports: |
| Dubois, E., Gruzd, A., Mai, P., & Jacobson, J. (2018). Social Media and Political Engagement in Canada. Ryerson University Social Media Lab. https://doi.org/10.5683/SP2/9MCJJH (external link, opens in new window) |
| Gruzd, A., Jacobson, J., Mai, P., & Dubois, D. (2018). Social Media Privacy in Canada. Ryerson University Social Media Lab. https://doi.org/10.5683/sp/jvot0s (external link, opens in new window) |
| Gruzd, A., Jacobson, J., Mai, P., & Dubois, D. (2018). The State of Social Media in Canada 2017. Ryerson University Social Media Lab. https://doi.org/10.5683/SP/AL8Z6R (external link, opens in new window) |