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Your OneCard is now available in Apple Wallet and Google Wallet!

Tap your iPhone, Apple Watch, Samsung Galaxy, or other eligible Android phones at readers across campus to conveniently use your Digital OneCard.

Getting Started

Minimal setup is required to use your Digital OneCard. Most users can begin using their Digital OneCard on their phone in minutes of setting it up. An approved photo is required.

Preparing for your Digital OneCard: Submit a photo

  1. If you haven’t done so already, set up your online identity and multi-factor authentication login on the TMU Two Factor Website.
  2. Once you have received your TMU online identity, please submit your photo to be displayed on your Digital OneCard.
    • Please review our photo requirements: apply online 
    • Photos will generally be approved within 3 business days.

Setup instructions and system requirements

 

Frequently Asked Questions

Where can I use my Digital OneCard?

  • Athletics and Recreation Facilities (RAC/MAC)
  • Campus Bookstore
  • Campus Eateries and other retail partners on campus 
  • The Pitman and ILC Dining Halls 
  • Door Access 
  • Undergraduate and Graduate student spaces
  • Laundry (Residence Students Only)
  • Library
  • On-campus point of sale (Digital Fabrication Lab, Design and Technology Lab, School of Interior Design Workshop, RCC Equipment Distribution Centre, Image Arts Technology Resource Centre, Photographic Imaging Centre, Media Services)
  • OneCard Office
  • Printing

For additional details, visit OneCard information on paying for products and services.

Where is Digital OneCard not accepted?

  • Creative school key boxes
  • Phil Machines
  • Residence room access

Do I still need my physical OneCard?

Yes, you will need to use this card as identification when you write exams at TMU. We also recommend you retain your physical OneCard in a secure location as a backup, should you lose your mobile device.  

How do I update information on my Digital OneCard?

Name information on the Digital OneCard comes to us from the university’s core business systems and needs to be updated there. Students should contact the Registrar’s Office. Once changes are completed, the updates will sync to the Digital OneCard on your phone within 48 hours.

Why are my account balance(s) not displaying?

Account balances are currently only displayed on Apple devices. If your account balances are $0, they will not display until funds are added and your device reaches a positive balance. If you have available funds that are not displaying, please contact the OneCard Office at onecard@torontomu.ca.

Why do I have a negative balance on my Digital OneCard?

A negative balance can occur if you make a transaction when a retail device is offline. When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.  

I used my credit card at a participating retail location when I meant to use my Digital OneCard. What can I do to correct my payment source?

If you used the wrong card in error when you would have liked to use your OneCard, please return to the location of the sale and ask for a credit card refund. Then process the transaction against your Digital OneCard.

I am graduating or leaving the university. What happens to my Mobile ID?

As with your physical OneCard, your Digital OneCard will become inactive four months after you leave TMU. Additionally, students have two years to claim any of the funds still in the account. s. If you transfer to another participating program at Toronto Metropolitan University, your mobile credential will stay active and update accordingly.

For more information on dormant accounts, please visit our website

I am not having success adding my Digital OneCard to my device.  Who can help me?

If you need any help setting up your Digital OneCard, please visit us at the OneCard office on campus or email us at onecard@torontomu.ca.

How do I change or recover my school login password?

Instructions to change or recover your school login password can be found at  CCS login help.

How do I activate and install the multi-factor authentication?

For guidance on this, visit setting up two factor authentication  

Can I still use my physical OneCard once I have created my Mobile ID?

Yes, your physical OneCard will continue to function after you have added your Digital OneCard to your device. Remember, the Digital OneCard is a privilege and benefit of being part of the Toronto Metropolitan University community. Anyone found to be misusing their physical card or Digital OneCard will be subject to the applicable Code of Conduct or HR policies regarding fraud and/or misconduct.

Accepting this card and adding to Apple/Google wallet indicates you agree to all campus policies and procedures governing use of ID cards. The person name who is printed hereon is responsible for the card and all transactions made with the card. Sharing or using someone else's OneCard is prohibited as set forth in official publication.

I already have the Transact eAccounts mobile app installed. Do I need to update it?

Yes, to set up your Digital OneCard, you will need to install the most up-to-date version of the Transact eAccounts mobile app.

How do I update the Transact eAccounts mobile app?

On your device, visit the App Store or Google Play Store and search Transact eAccounts. The store will prompt you to install any required updates.

My balance is different on my device than in Transact eAccounts?

If your balance is different on your device than in the Transact eAccounts, confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information. If you are still having issues with your OneCard, please contact the OneCard office at onecard@torontomu.ca.

 

What should I do if I lose my card or device, or if I believe there has been fraudulent use of my credential?

In the unfortunate event that you lose your OneCard, or if you believe there has been fraudulent activity on your account, please do one of the following: 

  • Contact the OneCard Office at onecard@torontomu.ca to notify us to deactivate the OneCard Mobile ID. Be sure to specify whether the physical card, watch, and/or phone version of the card should be deactivated. 
  • In the Transact eAccounts app:
    • Click the settings gear in the upper right corner. 
    • Select the Card Management option.
    • Choose the credential you want to deactivate and toggle it off. 
    • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active. 
  • In the Transact eAccounts web version:
    • Select Card Services
    • Select Deactivate Card
    • Select the credential to deactivate and click on “Deactivate Card”
    • You will receive a confirmation email. Only the selected card will be deactivated. All other credentials will remain active. 

Additional instructions for Lost/Found Apple devices and Find My iPhone can be found on Apple’s website. (external link) 

How do I reactivate my credential if I find my lost device?

To reactivate a found device that was suspended, perform the following steps:

In the Transact eAccounts App:

  • Click the settings gear in the upper right corner. 
  • Select the Card Management option.
  • Choose the credential you want to reactivate and toggle it on. 
  • You will receive a confirmation email. Only the selected card will be reactivated.  

In the Transact eAccounts Web Version:

  • Select Card Services
  • Select Activate Card
  • Select the credential to reactivate 
  • You will receive a confirmation email. Only the selected card will be reactivated.