Coverage for Orthopaedic Shoes and Orthotics

• to provide relief of painful foot problems or an injury
• to help maintain the normal position of the bones in the foot, ankle and knees leading to the hips and lower back
• to reduce muscle fatigue, which is particularly important for those who must walk or stand excessively on the job

• only custom made orthopaedic shoes or orthotics made with raw materials
• must be prescribed by a medical doctor, podiatrist or chiropodist for a medically necessary treatment for a foot condition
• maximum of one pair shoes or orthotics (not both) per person per year

• commercially made products sold off-the-shelf or pre-fabricated
• products purchased for convenience or general comfort only
• orthotics for sports or recreational needs only

In order to make a claim, you must submit a Sun Life Extended Health Care claim form with:

• the written prescription from your doctor/podiatrist/chiropodist that includes the diagnosis that necessitates the shoes or orthotics
• a detailed lab invoice from the manufacturer of the shoes or orthotics
  • this invoice will be issued to the service provider you selected (e.g. the podiatrist or chiropodist) and will have a breakdown of the raw materials used and the cost to manufacture the device
• the original receipt from the service provider showing full payment has been made, the patient’s name and date of service

For additional instructions on submitting a health care claim by mail, visit  Making a health care claim.