CCS Scheduled Maintenance and Outages
Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.
No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.
| Application/Service |
Recurring Maintenance |  Scheduled Maintenance |
|
|---|---|---|---|
| Adobe AEM |
Every Thursday from 6 a.m. - 8:30 a.m. |
||
| Alfresco (ChooseTMU Applicant Portal) | Daily 4 a.m. - 5 a.m. | ||
CFAPS |
Last Friday of each month 6 a.m. - 8 a.m. | ||
| Citrix | N/A | ||
| eHR | N/A |
|
|
| Learning Management System | Every Friday 6 a.m. - 8 a.m. | ||
my.torontomu portal |
Every Friday 6 a.m. - 8 a.m. | ||
| OneCard | N/A | ||
| MyServiceHub | Daily midnight - 1:15 a.m. | Sunday, April 26, 8:00 a.m. to 4:00 p.m. Updating MyServiceHub. User Impact: MyServiceHub production will not have an outage. There will be a brief outage for non-production environments. |
|
| RMS, Account activation and Self Service | Every Friday 6 a.m. - 8 a.m | Friday, April 24, 7:00 a.m. to 8:00 a.m. Updating TMU's Resource and Identity Management System. User Impact: Access to Activation, Self Service, Admin and Web Services will be intermittent during this period. |
|
| TMU-VPN | N/A |
||
| FIS | Daily 10:45 p.m. - 1:05 a.m. | ||
| ServiceNow | Sunday, April 26, 1:00 a.m. to 5:30 a.m. Updating ServiceNow. User Impact: None expected. |
||
| Virtual Applications | Daily 2:30 a.m. - 3 a.m. |
Additional Scheduled Changes
- Sunday, April 26, 9:00 a.m. to 5:00 p.m.
Upgrading OAK and Bookstore network switches.
User Impact: Network devices will be disconnected at OAK building as well as the Bookstore for network switches upgrade. The bookstore is closed on Sunday - Sunday, April 26, 9:00 a.m. to 5:00 p.m.
Upgrading SBB network switches.
User Impact: Network devices will be disconnected at SBB 2nd floor for network switches upgrade. - Monday, April 27, 7:30 a.m. to 8:30 a.m.
Enabling Google NotebookLM for TMU.
User Impact: None expected. - Monday, April 27, 10:00 p.m. to 11:00 p.m.
Renewing TMU Wireless certificate.
User Impact: The renewal will force all clients to have to accept the new certificate up reconnecting and in some cases, delete/forget the TMU wireless profile and reconnect.
- Thursday, April 30, 6:00 a.m. to 6:30 a.m.
Updating ColdFusion server.
User Impact: During restart the apps on the servers are unavailable (the outage should take only a few minutes). - Friday, May 1, 6:30 a.m. to 8:00 a.m.
Upgrading my.torontomu portal software.
User Impact: Access to my.torontomu portal maybe intermittent during this period. - Sunday, May 17, 8:00 a.m. to Monday, May 18, 8:00 p.m.
Updating MyServiceHub.
User Impact: MyServiceHub production and all related functions will be down between 8 a.m. and 1 p.m. during the outage on the 17th. All non-prod environments will have a brief outage throughout the day on the next day (18th). - Friday, May 22, 5:00 p.m. to Monday, May 25, 8:00 a.m.
Upgrading eHR.
User Impact: eHR production and all related functions will be down during the outage window. - Sunday, June 7, 8:00 a.m. to 1:00 p.m.
Updating eHR.
User Impact: eHR production and all related functions will be down during the outage. All non-prod environments will have a brief outage throughout the day.
Please email jbhathal@torontomu.ca and restiani@torontomu.ca to report completion, postponement or cancellation of any change.
Select here for Previous Changes.