CCS Scheduled Maintenance and Outages
Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.
No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.
Application/Service |
Recurring Maintenance | ![]() |
---|---|---|
Adobe AEM |
Every Thursday from 6 a.m. - 8:30 a.m. |
Applying assorted fixes and features to Adobe AEM. |
Alfresco (ChooseTMU Applicant Portal) | Daily 4 a.m. - 5 a.m. | |
CFAPS |
Last Friday of each month 6 a.m. - 8 a.m. | |
Citrix | N/A | |
eHR | N/A | |
Learning Management System | Every Friday 6 a.m. - 8 a.m. | |
my.torontomu portal |
Every Friday 6 a.m. - 8 a.m. | ![]() Friday, June 20, 6:30 a.m. to 7:30 a.m. Updating system software on CAS and my.torontomu portal servers. User Impact: Access to CAS and my.torontomu portal maybe intermittent during this period. |
OneCard | N/A | |
MyServiceHub | Daily midnight - 1:15 a.m. | |
RMS, Account activation and Self Service | Every Friday 6 a.m. - 8 a.m | ![]() Friday, June 20, 7:00 a.m. to 8:00 a.m. Updating TMU's Resource and Identity Management System. User Impact: Access to Activation, Self Service and Admin will be intermittent during this period. |
TMU-VPN | N/A |
|
FIS | Daily 10:45 p.m. - 1:05 a.m. | |
ServiceNow | ||
Virtual Applications | Daily 2:30 a.m. - 3 a.m. |
Additional Scheduled Changes
- Thursday, June 19, 8:00 a.m. to 8:30 a.m.
Updating Content 7 server.
User Impact: Content 7 web client will be down including scheduled jobs and student uploads. - Thursday, June 19, 8:30 a.m. to 9:00 a.m.
Updating Constituo server.
User Impact: Expected outage of Constituo during this time period. Chang School international applications will be paused for the duration of the downtime. - Friday, June 20, 6:00 a.m. to 8:00 a.m.
Upgrading WordPress to version 6.8.
User Impact: The blog.torontomu.ca network will be unavailable briefly (<10 minutes) while the application updates. Subsequently, each blog will experience a brief (<1minute) outage as it is upgraded. A full system restart/outage is not required. There should be no impact to the end users during the testing phase. - Friday, June 20, 7:00 a.m. to 10:00 a.m.
Updating Autodesk licensing.
User Impact: None expected due to redundancy. - Sunday, June 22, 9:00 a.m. to 5:00 p.m.
Upgrading RCC 2rd floor east network switches.
User Impact: Network devices will be disconnected at RCC 2rd floor east for network switches upgrade.
- Saturday, June 28, 12:00 a.m. to Monday, June 30, 1:30 a.m.
Updating MyServiceHub.
User Impact: MyServiceHub production and all related services will be down during the outage. STG/SUP will be unavailable on Sat. June 28th & Sun. June 29th. - Saturday, June 28, 12:00 a.m. to Monday, June 30, 1:30 a.m.
Outage for Content 7.
User Impact: All access to Content 7 on production needs to be shut down as part of Campus Solutions outage. This affects uploads, processes, forms, Experience (web client) and desktop client. Registrar's office will communicate as needed.None expected. - Saturday, June 28, 9:00 a.m. to 5:00 p.m.
Updating RUFIS servers.
User Impact: RUFIS production services are not available during the downtime - Saturday, June 28, 11:00 p.m. to Sunday, June 29, 1:00 a.m.
Updating RMS servers.
User Impact: RMS Activation, Self Service and Admin will be unavailable during the downtime. - Thursday, July 3, 8:00 a.m. to 9:00 a.m.
Updating Coldfusion production server.
User Impact: All Colfusion apps will be down during this period.. - Sunday, July 6, 9:00 a.m. to 5:00 p.m.
Upgrading network switches in ENG - 2nd floor.
User Impact: Network devices will be disconnected at ENG 2rd floor north for network switches upgrade. No service impact since there’re no activities on that floor this Sunday. - Wednesday, July 9, 8:00 a.m. to 8:30 a.m.
Updating InstandID server.
User Impact: Expected outage of InstantID during this time period. - Sunday, July 27, 8:00 a.m. to 4:00 p.m.
Updating MyServiceHub & eHR.
User Impact:
1) MyServiceHub - no outage. Brief outage for non-production environments.
2) eHR - brief outage for web services only and for non-production environments. - Sunday, August 24, 8:00 a.m. to 1:00 p.m.
Updating MyServiceHub.
User Impact: MyServiceHub production and all related functions will be down during the outage. All non-production environments will have a brief outage throughout the day. - Sunday, August 31, 8:00 a.m. to 1:00 p.m.
Updating eHR.
User Impact: eHR production and all related functions will be down during the outage. All non-prod environments will have a brief outage throughout the day.
Please email jbhathal@torontomu.ca and restiani@torontomu.ca to report completion, postponement or cancellation of any change.
Select here for Previous Changes.