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CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.

Application/ Service           
Recurring Maintenance Scheduled Maintenance
Adobe AEM                                     

Every Thursday from 6 a.m. - 8:30 a.m. 

Thursday, May 18, 6:30 a.m. to 8:00 a.m.

Applying assorted fixes and features to Adobe AEM.
User Impact: None expected as won't be affected.

Friday, May 19, 6:00 a.m. to 8:00 a.m.
Updating AEM.
User Impact:
None expected.

lfresco (choose.ryerson applicant portal) Daily 4 a.m. - 5 a.m.



Last Friday of each month 6 a.m. - 8 a.m.
Citrix N/A  

Sunday, May 28, 8:00 a.m. to 12:00 p.m.

Updating eHR.
User Impact: eHR and all related functions will be down during the outage.
Learning Management System Every Friday 6 a.m. - 8 a.m.

my.torontomu portal

Every Friday 6 a.m. - 8 a.m.  
OneCard N/A  
MyServiceHub Daily midnight - 1:15 a.m.


RMS, Account activation and Self Service Every Friday 6 a.m. - 8 a.m

Friday, May 19, 6:00 a.m. to 7:00 a.m.  
Updating TMU Resource and Identity Management System.
User Impact: Access to Activation, Self Service and Admin will be intermittent during this period.



FIS Daily 10:45 p.m. - 1:05 a.m.

ServiceNow N/A  
Virtual Applications Daily 2:30 a.m. - 3 a.m.  

Additional Scheduled Changes

  • Thursday, May 18, 10:00 a.m. to 11:11 a.m.  
    Updating Clockwork server.
    User Impact: Student Accommodation group is aware of the change. Approx. 20 users will be impacted for the brief outage.
  • Monday, May 29, 8:00 a.m. to 8:30 a.m.  
    Shutting down old server.
    User Impact: Users will not be able to the old after the change.
  • Friday, July 21, 12:01 a.m. to Sunday, July 23, 8:00 a.m.  
    Upgrading eHR.
    User Impact: eHR and all related functions will be down during the outage.
  • Sunday, July 30, 9:00 a.m. to 10:00 p.m.  
    Updating MyServiceHub and eHR..
    User Impact
    • MyServiceHub - no outage.
    • eHR - web services will be down from 9-11 am.
  • Sunday, Aug 6, 8:00 a.m. to 12:00 p.m.   
    Updating MyServiceHub.
    User Impact: My Service Hub and all related functions will be down.
  • Sunday, Aug 20, 8:00 a.m. to 4:00 p.m.   
    Updating eHR & Stat Database.
    User Impact
    • eHR and all related functions with be down from 8:00 am to 12:00 pm
    • Stat all related functions with be down from 1:00 pm to 4:00 pm

 Please email and to report completion, postponement or cancellation of any change.

Click here for Previous Changes.