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CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.


Application/ Service           
Recurring Maintenance Scheduled Maintenance
Adobe AEM                                     
           

Every Thursday from 6 a.m. - 8:30 a.m. 

 
Alfresco (choose.ryerson applicant portal) Daily 4 a.m. - 5 a.m.

 

CFAPS

Last Friday of each month 6 a.m. - 8 a.m.
Citrix N/A  
eHR N/A  
Learning Management System Every Friday 6 a.m. - 8 a.m.

my.torontomu portal

Every Friday 6 a.m. - 8 a.m.  
OneCard N/A  
MyServiceHub Daily midnight - 1:15 a.m.  
RMS, Account activation and Self Service Every Friday 6 a.m. - 8 a.m  
TMU-VPN

N/A

 
FIS Daily 10:45 p.m. - 1:05 a.m.  
ServiceNow N/A

Sunday, February 25, 1:00 a.m. to 5:30 a.m.
Updating ServiceNow.
User Impact
: None expected.
Virtual Applications Daily 2:30 a.m. - 3 a.m.  

Additional Scheduled Changes

  • Wednesday, February 21,  8:00 a.m. to 4:00 p.m. - in progress
    Refreshing the lab computers in KHW71/KHW71F/KHW71D in batches.
    User Impact: None expected.
  • Thursday, February 22, 8:00 p.m. to Friday, February 23, 5:00 a.m.
    Updating TMU phone system.
    User Impact: All phone services will be intermittent or not available.
  • Friday, February 23, 6:00 a.m. to 8:00 a.m.
    Upgrading WordPress.
    User Impact: The blog.torontomu.ca network will be unavailable briefly (<10 minutes) while the application updates. Subsequently, each blog will experience a brief (<1minute) outage as it is upgraded. A full system restart/outage is not required. There should be no impact to the end users during the testing phase.
  • TBD
    Updating Content 7 servers.
    User Impact: Content 7 Reporting Service is not available during this period.
  • Saturday, March 23, 12:30 a.m. to Tuesday, March 26, 1:15 a.m.
    Updating MyServiceHub.
    User Impact: MyServiceHub and all of its related functions will be down.

 Please email jbhathal@torontomu.ca and restiani@torontomu.ca to report completion, postponement or cancellation of any change.

Click here for Previous Changes.