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Computing and Communications Services (CCS)

CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.

Application/Service
 Recurring Maintenance  Scheduled Maintenance
Adobe AEM                                     
           

Every Thursday from 6 a.m. - 8:30 a.m. 


Thursday, October 29, 6:30 a.m. to 8:00 a.m.
Applying assorted fixes and features to Adobe AEM.
User Impact: AEM author production needs to be restarted between 6:30 a.m. and 8:00 a.m.
https://www.torontomu.ca won't be affected.

Friday, October 30, 6:30 a.m. to 9:00 a.m.
Updating AEM.
User Impact:

  • AEM Users will not have access to the authoring environment during testing to avoid content desync on live site.
  • Toronto Metropolitan University website won't be affected.

 
Alfresco (ChooseTMU Applicant Portal) Daily 4 a.m. - 5 a.m.  

CFAPS

 Last Friday of each month 6 a.m. - 8 a.m.

 

 
Citrix N/A  
eHR N/A  
Learning Management System Every Friday 6 a.m. - 8 a.m.




 

my.torontomu portal

 Every Friday 6 a.m. - 8 a.m.  
OneCard N/A  
MyServiceHub Daily midnight - 1:15 a.m.  
RMS, Account activation and Self Service Every Friday 6 a.m. - 8 a.m


Saturday, October 31, 10:00 p.m. to Sunday, November 1, 1:00 a.m.
Updating RMS.
User Impact: RMS Activation, Self Service and Admin will be unavailable during the downtime.

 
TMU-VPN

N/A

Monday, November 2, 10:00 p.m. to 10:30 p.m. 
Updating GlobalProtect.
User Impact: Users' GlobalProtect software will be updated automatically when they log in the VPN after the new version is activated.
 
FIS Daily 10:45 p.m. - 1:05 a.m.  
ServiceNow    
Virtual Applications Daily 2:30 a.m. - 3 a.m.  

Additional Scheduled Changes

  • Sunday, November 1, 12:00 a.m. to 3:00 a.m.
    Updating CAS.
    User Impact: Access to all CAS and uPortal instances will be unavailable. Google Workspace, Financial System,  eHR, TMU-VPN, MyServiceHub and D2L cannot accept new login during the downtime.
  • Sunday, November 1, 9:00 a.m. to 5:00 p.m.
    Upgrading network switches at CUI - 1st floor.
    User Impact: Network devices will be disconnected at CUI 1st floor for network switches upgrade. No service impact since there’re no activities on that floor during this time.
  • Monday, November 2, 12:00 p.m. to 12:30 p.m.
    Updating TAI.
    User Impact: No access to TAI application during this period.
  • Wednesday, November 4, 8:30 a.m. to 9:00 a.m.
    Updating UPO dashboards.
    User Impact: No access to UPO Dashboard/Report during this period.

  • Thursday, November 5, 8:00 a.m. to 1:00 p.m.
    Updating Content production.
    User Impact: All Content users will be unable to access Content client and web. In addition, student document uploads will be down during the upgrade. Registrar's office will handle all needed communication.
  • Sunday, November 8, 8:00 a.m. to 1:00 p.m. 
    Updating eHR.
    User Impact: eHR production will have a brief outage for web services from 8 am to 9 am. All non-production environments will have a brief outage
  • Sunday, November 8, 2:00 p.m. to 8:00 p.m. 
    Updating MyServiceHub.
    User Impact: MyServiceHub production will not have an outage. There will be a brief outage for non-production environments.
  • Wednesday, November 11, 6:00 a.m. to 8:00 a.m.
    Updating Oracle servers.
    User Impact: Coldfusion, Bitbucket and all other applications supported by oracle servers will be not available.
  • Sunday, November 15, 7:00 a.m. to 12:00 p.m.
    Outage for Content scheduled.
    User Impact: None expected.
  • Sunday, November 15, 7:00 a.m. to 12:00 p.m.
    Updating MyServiceHub.
    User Impact: MyServiceHub production and all related functions will be down during the outage. All non-prod environments will have a brief outage during that weekend.
  • Sunday, November 22, 8:00 a.m. to 1:00 p.m. 
    Updating eHR.
    User Impact: eHR production and all related functions will be down during the outage. All non-production environments will have a brief outage on Saturday and Sunday.
  • Sunday, November 22, 8:00 a.m. to 4:00 p.m. 
    Updating eHR database.
    User Impact: eHR production will remain up and running as no outage will be required.
  • Monday, December 21, 7:00 a.m. to 10:00 a.m.
    Shutting down RUAD domain permanently.
    User Impact:
    • Users and devices will not be able to authenticate to the domain.
    • Users might not be able to login to the devices, workstations and servers that are still joined to RUAD.

 

 Please email jbhathal@torontomu.ca and restiani@torontomu.ca to report completion, postponement or cancellation of any change.

Select here for Previous Changes.