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CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.

Application/ Service           
Recurring Maintenance Scheduled Maintenance
Adobe AEM                                                 

Every Thursday from 6 a.m. - 8:30 a.m. 



Thursday, June 30, 6:30 a.m. to 8:00 a.m.
Applying assorted fixes and features to AEM.
User Impact: None expected since there are two legs of the servers, www.ryerson.ca won't be affected.
Alfresco (choose.ryerson applicant portal) Daily 4 a.m. - 5 a.m.

 

CFAPS

Last Friday of each month 6 a.m. - 8 a.m.
Citrix N/A  
eHR Daily 1:05 a.m. - 1:30 a.m.  
Learning Management System Every Friday 6 a.m. - 8 a.m.

my.ryerson portal

Every Friday 6 a.m. - 8 a.m.  
OneCard N/A  
RAMSS Daily midnight - 1:15 a.m.

RMS, Account activation and Self Service Every Friday 6 a.m. - 8 a.m  
RU-VPN2

N/A



RUFIS Daily 10:45 p.m. - 1:05 a.m.  
ServiceNow N/A  
Virtual Applications Daily 2:30 a.m. - 3 a.m.  

Additional Scheduled Changes

  • Thursday, June 30, 7:00 a.m. to 10:00 a.m.
    Updating Mapinfo licensing.
    User Impact: Users might not be able to launch the application during the migration process. The outage should be brief.
  • Sunday, July 31, 8:00 a.m. to 1:00 p.m.
    Updating eHR and RAMSS.
    User Impact:
    • RAMSS - no outage.
    • eHR - web services will be down from 8-10 am.
  • Sunday, July 31, 8:00 a.m. to 12:00 p.m.
    Updating eHR.
    User Impact: eHR and all its functions will be down for this period.
  • Sunday, August 7, 8:00 a.m. to 12:00 p.m.
    Updating RAMSS.
    User Impact: RAMSS and all its functions will be down for this period.
  • Sunday, August 14, 8:00 a.m. to 3:00 p.m.
    Updating Stat & UPK.
    User Impact: Both Stat and UPK servers will be down during this time.

 Please email jbhathal@ryerson.ca and restiani@ryerson.ca to report completion, postponement or cancellation of any change.

Click here for Previous Changes.