CCS Scheduled Maintenance and Outages
Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.
No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.
Application/ Service |
Recurring Maintenance | ![]() |
|
---|---|---|---|
Adobe AEM |
Every Thursday from 6 a.m. - 8:30 a.m. |
Friday, May 19, 6:00 a.m. to 8:00 a.m. |
|
lfresco (choose.ryerson applicant portal) | Daily 4 a.m. - 5 a.m. |
|
|
CFAPS |
Last Friday of each month 6 a.m. - 8 a.m. | ||
Citrix | N/A | ||
eHR | N/A | ![]() Sunday, May 28, 8:00 a.m. to 12:00 p.m. Updating eHR. User Impact: eHR and all related functions will be down during the outage. |
|
Learning Management System | Every Friday 6 a.m. - 8 a.m. | ||
my.torontomu portal |
Every Friday 6 a.m. - 8 a.m. | ||
OneCard | N/A | ||
MyServiceHub | Daily midnight - 1:15 a.m. |
|
|
RMS, Account activation and Self Service | Every Friday 6 a.m. - 8 a.m | Friday, May 19, 6:00 a.m. to 7:00 a.m. |
|
TMU-VPN | N/A |
||
FIS | Daily 10:45 p.m. - 1:05 a.m. | ||
ServiceNow | N/A | ||
Virtual Applications | Daily 2:30 a.m. - 3 a.m. |
Additional Scheduled Changes
- Thursday, May 18, 10:00 a.m. to 11:11 a.m.
Updating Clockwork server.
User Impact: Student Accommodation group is aware of the change. Approx. 20 users will be impacted for the brief outage. - Monday, May 29, 8:00 a.m. to 8:30 a.m.
Shutting down old cas.ryerson.ca server.
User Impact: Users will not be able to the old cas.ryerson.ca after the change.
- Friday, July 21, 12:01 a.m. to Sunday, July 23, 8:00 a.m.
Upgrading eHR.
User Impact: eHR and all related functions will be down during the outage. - Sunday, July 30, 9:00 a.m. to 10:00 p.m.
Updating MyServiceHub and eHR..
User Impact:- MyServiceHub - no outage.
- eHR - web services will be down from 9-11 am.
- Sunday, Aug 6, 8:00 a.m. to 12:00 p.m.
Updating MyServiceHub.
User Impact: My Service Hub and all related functions will be down.
- Sunday, Aug 20, 8:00 a.m. to 4:00 p.m.
Updating eHR & Stat Database.
User Impact:- eHR and all related functions with be down from 8:00 am to 12:00 pm
- Stat all related functions with be down from 1:00 pm to 4:00 pm
Please email jbhathal@torontomu.ca and restiani@torontomu.ca to report completion, postponement or cancellation of any change.
Click here for Previous Changes.