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CCS Scheduled Maintenance and Outages

Preventative Maintenance includes a variety of activities necessary to keep information and technology services running, such as software patches, fixes and upgrades, hardware upgrade. Additional outages may occur as a result of unforeseen hardware or software issues. In these cases, CCS strives to provide as much notice as possible.

No alternate service will be available if a system or an application is not available due to the scheduled maintenance or outage, unless explicitly indicated in the table below for the particular system/application.

Scheduled Changes

Application/Service
 Recurring Maintenance  Scheduled Maintenance
Adobe AEM                                     
           

Every Thursday from 6 a.m. - 8:30 a.m. 



Thursday, June 19, 6:30 a.m. to 8:00 a.m.

Applying assorted fixes and features to Adobe AEM.
User Impact: AEM author production needs to be restarted between 6:30 am and 8:00 am.
https://www.torontomu.ca won't be affected.
Alfresco (ChooseTMU Applicant Portal) Daily 4 a.m. - 5 a.m.  

CFAPS

 Last Friday of each month 6 a.m. - 8 a.m.
Citrix N/A  
eHR N/A  
Learning Management System Every Friday 6 a.m. - 8 a.m.

my.torontomu portal

 Every Friday 6 a.m. - 8 a.m.

Friday, June 20, 6:30 a.m. to 7:30 a.m.
Updating system software on CAS and my.torontomu portal servers.
User Impact: Access to CAS and my.torontomu portal maybe intermittent during this period.
OneCard N/A  
MyServiceHub Daily midnight - 1:15 a.m.  
RMS, Account activation and Self Service Every Friday 6 a.m. - 8 a.m

Friday, June 20, 7:00 a.m. to 8:00 a.m.
Updating TMU's Resource and Identity Management System.
User Impact: Access to Activation, Self Service and Admin will be intermittent during this period.
TMU-VPN

N/A

  
FIS Daily 10:45 p.m. - 1:05 a.m.  
ServiceNow    
Virtual Applications Daily 2:30 a.m. - 3 a.m.  

Additional Scheduled Changes

  • Thursday, June 19, 8:00 a.m. to 8:30 a.m.
    Updating Content 7 server.
    User Impact: Content 7 web client will be down including scheduled jobs and student uploads.
  • Thursday, June 19, 8:30 a.m. to 9:00 a.m.
    Updating Constituo server.
    User Impact: Expected outage of Constituo during this time period. Chang School international applications will be paused for the duration of the downtime.
  • Friday, June 20, 6:00 a.m. to 8:00 a.m.
    Upgrading WordPress to version 6.8.
    User Impact: The blog.torontomu.ca network will be unavailable briefly (<10 minutes) while the application updates. Subsequently, each blog will experience a brief (<1minute) outage as it is upgraded. A full system restart/outage is not required. There should be no impact to the end users during the testing phase.
  • Friday, June 20, 7:00 a.m. to 10:00 a.m.
    Updating Autodesk licensing.
    User Impact: None expected due to redundancy.
  • Sunday, June 22, 9:00 a.m. to 5:00 p.m.
    Upgrading RCC 2rd floor east network switches.
    User Impact: Network devices will be disconnected at RCC 2rd floor east for network switches upgrade.

  • Saturday, June 28, 12:00 a.m. to Monday, June 30, 1:30 a.m.
    Updating MyServiceHub.
    User Impact: MyServiceHub production and all related services will be down during the outage.  STG/SUP will be unavailable on Sat. June 28th & Sun. June 29th.
  • Saturday, June 28, 12:00 a.m. to Monday, June 30, 1:30 a.m.
    Outage for Content 7.
    User Impact: All access to Content 7 on production needs to be shut down as part of Campus Solutions outage. This affects uploads, processes, forms, Experience (web client) and desktop client.  Registrar's office will communicate as needed.None expected.
  • Saturday, June 28, 9:00 a.m. to 5:00 p.m.
    Updating RUFIS servers.
    User Impact: RUFIS production services are not available during the downtime
  • Saturday, June 28, 11:00 p.m. to Sunday, June 29, 1:00 a.m.
    Updating RMS servers.
    User Impact: RMS Activation, Self Service and Admin will be unavailable during the downtime.
  • Thursday, July 3, 8:00 a.m. to 9:00 a.m.
    Updating Coldfusion production server.
    User Impact: All Colfusion apps will be down during this period..
  • Sunday, July 6, 9:00 a.m. to 5:00 p.m.
    Upgrading network switches in ENG - 2nd floor.
    User Impact: Network devices will be disconnected at ENG 2rd floor north for network switches upgrade. No service impact since there’re no activities on that floor this Sunday.
  • Wednesday, July 9, 8:00 a.m. to 8:30 a.m.
    Updating InstandID server.
    User Impact: Expected outage of InstantID during this time period.
  • Sunday, July 27, 8:00 a.m. to 4:00 p.m.
    Updating MyServiceHub & eHR.
    User Impact:
    1) MyServiceHub - no outage. Brief outage for non-production environments.
    2) eHR  - brief outage for web services only and for non-production environments.
  • Sunday, August 24, 8:00 a.m. to 1:00 p.m.
    Updating MyServiceHub.
    User Impact: MyServiceHub production and all related functions will be down during the outage. All non-production environments will have a brief outage throughout the day.
  • Sunday, August 31, 8:00 a.m. to 1:00 p.m.
    Updating eHR.
    User Impact: eHR production and all related functions will be down during the outage. All non-prod environments will have a brief outage throughout the day.

 Please email jbhathal@torontomu.ca and restiani@torontomu.ca to report completion, postponement or cancellation of any change.

Select here for Previous Changes.