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Digital Media Experience Technical Operations Specialist

Department: TMU Libraries, Libraries Learning Services
Position supervisor: James Loney, Digital Media Experience Manager
Contract length: 6 months from November 2026 - April 2027 (holidays and TMU winter shutdown excluded)
Hours of work per week: 24
Position type: Non-Union Casual
Rate of pay: $35

About Toronto Metropolitan University (formerly Ryerson University)

At the intersection of mind and action, Toronto Metropolitan University is on a transformative path to become Canada’s leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as fundamental to our institutional culture. Our current academic plan outlines each as core values and we work to embed them in all that we do.

Toronto Metropolitan University welcomes those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us to expand our capacity for diversity in the broadest sense. In addition, to correct the conditions of disadvantage in employment in Canada, we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons, persons with disabilities, and those who identify as women and/or 2SLGBTQ+. Please note that all qualified candidates are encouraged to apply; however, applications from Canadians and permanent residents will be given priority.

As an employer, we are working towards a people first culture and are proud to have been selected as one of Canada’s Best Diversity Employers and a Greater Toronto’s Top Employer for 2015, 2016, 2017 and 2018. To learn more about our work environment, colleagues, leaders, students and innovative educational environment, visit www.torontomu.ca, check out @TorontoMet (external link, opens in new window)  and @ECItorontomet (external link, opens in new window)  on X, and visit our LinkedIn company page (external link, opens in new window) .

About the program/department/team

About TMU Libraries

A vibrant and innovative centre of exploration, research, creation and learning, TMU Libraries are positioned at the core of the University’s academic, research and community engagement goals. The Libraries support a diverse community of learners and instructors, researchers and scholars, and community experts and entrepreneurs, and are hubs of interdisciplinary Scholarly, Research and Creative (SRC) activities.  The dedicated team of more than 100 talented individuals supports a growing academic community, including new campuses and international students. In addition to our main campus Library, TMU Libraries includes a Law Library, and Bikram S.  Dhillon and Family Medical Library. TMU Libraries provide crucial academic learning, creation and research resources, programs, services and spaces. Its unique blend of expertise and programming, coupled with access to leading edge technology and an array of information resources, fosters a rich academic environment, supporting the University’s complement of degree programs, and advancing research and discovery, and community outreach and engagement. 

About TMU Libraries’ Digital Media Experience (DME) Lab:

Part digital media authoring space, part makerspace, TMU Libraries’ Digital Media Experience is a creation space available to over 40 000 TMU learners and staff. This TMU Libraries learning service supports patrons as they undertake personal creative projects, coursework, and entrepreneurial projects (Zone Learning). The DME Lab is organized around a peer-led staffing model, with a group of student staff providing front line customer support and workshop instruction.

The opportunity

Reporting to the DME Manager, the Technical Operations Specialist supports service delivery, equipment maintenance, and high-quality learner experiences within TMU Libraries’ DME Lab and Media Creation Studio. The Specialist collaborates with DME subject matter experts (e.g., the Technician and Training Specialist, Peer Advisors, and User Support Leads) to maintain exceptional service levels and programming in both spaces.

Core Duties:

  • Learning Object Creation: Applies learner experience design principles to craft modular guides and equipment tutorials (image, text, and video content); edits and publishes content (e.g., guides, videos, checklists) created by other staff members.
  • Event Planning: Under the supervision of the manager, schedules workshops and tutorials using event management software, liaises with Library and University stakeholders.
  • Workstation Support: Applies knowledge of makerspace equipment to help maintain bookable and drop-in workstations. Monitors storeroom supply levels, restocks consumables, and completes daily workstation system sweeps with logbooks. Follows preventive maintenance programs to ensure equipment uptime and control potential hazards for light duty fabrication equipment (Class 1 laser cutter, FDM 3D printers, soldering stations, sharps)
  • Metrics & Analytics: Tracks, collects, and reports regular lab usage metrics used for planning and assessment purposes.
  • Service Development: Collaborates with DME staff members to deploy new services or renew existing DME service catalogue offerings. Assists with solutions research, workflow design, and records-keeping. In consultation with the lab manager, coordinates special projects intended to increase service capacity and/or improve DME Lab workflows in support of TMU Libraries’  (PDF file) 2025-2030 Strategic Plan (external link) .

Technical Skills & Competencies

  • Domain knowledge of makerspace technologies: cameras and recording equipment, virtual reality, Adobe CC applications, vinyl cutters, sewing machines, hand tools, 3D printers, electronics & soldering, Microcontrollers & Single Board Computers. 
  • Expert written and oral communication skills required to adapt technical knowledge for beginner to intermediate audiences.
  • Experience deploying browser-based, API-connected, and agentic AI solutions. An awareness of the complexities of integrating AI into an experiential learning creative technology space is an asset. 
  • Familiarity with REST APIs, MQTT, structured data types (e.g., schema.org (external link) ) used for inter-system communication is an asset.

Qualifications

Completion of a post-secondary program with a Fabrication and/or Digital Media component. Minimum of 2 years of broad experience supporting light duty fabrication and digital media authoring spaces.

How to apply

Please submit all applications by way of the required application form (external link, opens in new window) .

Toronto Metropolitan University’s commitment to equity, diversity and inclusion

  • We encourage all First Nations, Metis and Inuit peoples or Indigenous peoples of North America, to self-identify in their applications. If you are an Indigenous applicant and require support during the recruitment process, please reach out to James McKay, Indigenous HR Lead at james13@torontomu.ca.
  • Toronto Metropolitan University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA), and aims to ensure that independence, dignity, integration and equality of opportunity are embedded in all aspects of the university culture.
  • We will provide an accessible experience for applicants, students, employees, and members of the Toronto Metropolitan University community. We are committed to providing an inclusive and barrier-free work environment, starting with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please reach out to to Human Resources: 
  • All information received in relation to accommodation will be kept confidential.