Step 1: If you haven’t already, activate your TMU online identity
Your TMU online identity may have been created when you first accessed your ChooseTMU portal as an applicant to the university. If you require assistance with or have forgotten your online identity, please contact Computing and Communication Services Help Desk at 416-979-5000, ext. 556840 or email@example.com.
If you do not have an online identity, please complete the online identity activation form. When asked for your student/applicant ID, enter your nine-digit TMU student number. Keep a record of your username and password.
Note: It may take up to 48 hours for your TMU online identity to be active.
Step 2: Take a suitable photo
Photos must meet all requirements. If not, your photo submission will be declined.
Your photo should be in a passport style, with your head and top of your shoulders dominating the frame. Please follow these steps to ensure your photo meets the requirements. Applications will be rejected unless an adequate photo is supplied.
File format and size
- File format: JPEG format with a minimum image size of 150 pixels (width) x 190 pixels (height).
- File size: Less than 1MB (files over this size will be rejected by the server).
Suitable photo location and setting
Acceptable photo criteria
Unacceptable photo submissions
Please note: The online OneCard application portal and firstname.lastname@example.org email account is accessible to male-identified OneCard staff members. If you are concerned about who will have access to your unveiled photo, please email email@example.com and we will arrange for you to submit a photo of yourself without your face covering directly to a female-identified staff member.
If you do not meet the photo requirements listed above, your application will not be processed. The decision to reject your photo submission is final and not open for discussion or debate.
Step 3: Submit your OneCard application online
Log into the online portal and submit your OneCard application. Online applications are open year round but we encourage you to apply early to avoid delays in receiving your card.
Step 4: Complete the online application and upload an acceptable photo
Complete the online application by filling in all the forms. Please ensure your photo meets all requirements as unacceptable photo submissions will be declined.
Step 5: Pick up your OneCard during the following times
Please remember to bring a physical piece of ID (see accepted documents) and your 9-digit TMU student number in order to get your OneCard.
If your online application was approved with an acceptable photo, you may pick up your card from the OneCard Office (POD-48) anytime during office hours.
NOTE: The OneCard Office will have a satellite location in the Lower Gym (KHW-73) between August 28 - September 8 for students, staff & faculty to pick up or replace their cards. Students starting in Fall 2023 will not be able to pick up their OneCard until August 28.
Find more information about pick up dates, times and locations on the Get Your Card (Students) page.