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Kelly McShane

Dr. Kelly McShane

Associate Professor
DepartmentHR Management & Organizational Behaviour
EducationPhD, CPsych, CE
Phone416-979-5000 Ext 553417


Kelly McShane, PhD, CPsych, CE, received her PhD in Clinical Psychology from Concordia University in 2007, and completed her post-doctoral training at the Centre for Research in Inner City Health, at St. Michael’s Hospital. She joined the TRSM in 2018, following 10 years in the Department of Psychology at Toronto Metropolitan University. She is a licensed organizational and clinical psychologist (College of Psychologist of Ontario (external link, opens in new window) ) and a credentialed evaluator (Canadian Evaluation Society (external link, opens in new window) ).

Kelly has worked with a variety of community health organizations and hospitals, and undertakes research and evaluation work focused on evidence-based service implementation and client outcomes. Kelly employs a community-engaged approach to projects and relies heavily on qualitative techniques to identify barriers to change and implementation, and quantitative measures to assess program and service impact. Her initial research program focused on evaluating treatment effectiveness for clients attending programming through health and social service agencies. She is a leader in the field of theory-based evaluation for health interventions and has undertaken a number of realist reviews of health services and programs in the areas of mental health and addictions. She continues this work closely with Progress Place (external link, opens in new window) , Renascent (external link, opens in new window) , and the Writers Collective of Canada (external link, opens in new window) 

Her most recent research focuses on organizational development, occupational health and wellness, and change. In collaboration with community organizations, she develops and tests theories of program change and implementation, with a particular focus on health and wellbeing programs. She is currently evaluating the implementation of the Supporting Frontline Health-Care Workers program, being led by the Canadian Mental Health Association (Ontario Branch) (external link, opens in new window) . In addition, she investigates organizational structures and processes which impact psychosocial risks in academic workplaces, including harassment and incivility. 

She is a member of the International Network for the Copenhagen Psychosocial Questionnaire (COPSOQ) (external link, opens in new window)  and an Affiliate Researcher of the Centre for Labour Management Relations. She also serves as a Consultant for The Haven (external link, opens in new window) , which provides mental health support for first responders. Recently, she has joined the Advisory Board of Holemtrics (external link, opens in new window) , a tech start-up focused on the employee experience and psychosocial workplace environment. 

Finally, she is deeply committed to community service and serves as a Board Director for Tri-County Mennonite Homes (external link, opens in new window) .

She is also committed to effective, outcome-driven experiential learning for students and has undertaken a number of research and consulting roles to assess and provide recommendations on how best to support experiential learning in curricular contexts. She teaches a range of organizational behaviour courses across the undergraduate and graduate programs (MHACC & MBA), including teams, change management, management, and learning and development.

CV (PDF file) Dr. Kelly McShane's CV March 2022

Employee wellbeing; health management; implementation; change management; civility; realist evaluation and reviews.

Experiential Teaching Award, Faculty of Arts (2012)

Peter Armstrong Community Award of Excellence, Renascent (2014)

Year Research Funded Amount
2020-2022 McShane, K. (PI) (2020-2022). Organizational Structures and Processes to Address Academic Incivility and Bullying: A Realist Evaluation of Five Cases. Centre for Labour Management Relations, Faculty Research Grant.
Funded for $7,500
2018-2021 McShane, K. (2018-2021). Canadian Clubhouse Outcomes Study: Assessing the Impact of Psychosocial Recovery from Mental Illness. MITACS Accelerate. Supervised Intern: Christina Mutschler. Partner Organization: Progress Place.
Funded for $80,000
2018 McShane, K. (2018). Effectiveness of a community based therapeutic writing intervention to improve community sense of self. MITACS Accelerate. Supervised Intern: Annabelle Torsein. Partner Organization: Toronto Writers Collective.
Funded for $15,000
2017-2018 McShane, K. (PI) (2017-2018). Addressing the Burden of Addictions on the Workforce with e-tool Solutions. Canadian Institutes of Health Research, Catalyst Grant: Work Stress and Wellbeing Hackathon.
Funded for $75,000
2017 McShane, K. (2017). Evaluating the impact of an educational arts program on adolescent socio-emotional and academic growth among inner-city, high needs schools. MITACS Accelerate. Supervised Intern: Sofia Puente Duran. Partner Organization: Lakeshore Arts. Funded for $15,000
2016-2017 McShane, K. (PI). (2016-2017). Disseminating Practice-Based Evidence on the Implementation of an Addictions Treatment Court. Law Foundation of Ontario, Small Grant. Funded for $15,000
2016 McShane, K. (2016). Effectiveness of Progress Place: Evaluation of Service Delivery and Support for Individuals with Mental Illness. MITACS Accelerate. Supervised Intern: Christina Mutschler. Partner Organization: Progress Place. Funded for $15,000

Photo by Justine Apple Photography at (external link, opens in new window)