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How to Setup AstraSync for Blackberry OS7

How to Purchase AstraSync

1. Go to Astrasync Store and enter the number of licenses you wish to purchase and the number of years you wish to subscribe for.

2. You will be asked to register an email address - click the link to register.  You will also need to specify a Blackberry number - fill this out so you can be sent a download link later.

3. When asked, “What email server do you use,” choose “Not Sure/Other.”

4. Fill in the rest of the requested information and you will be asked to provide your credit card information.  Once you have done so, you will receive an email from with your license key.

How to Backup Blackberry

  1. It is highly recommended that you back up your existing data using the BlackBerry® Desktop Manager.
  2. If you have enabled desktop synchronization of your calendar, contacts or emails in BlackBerry® Desktop Manager, you must turn this OFF now to avoid having your data duplicated.

How to Disable Content Protection

From the main list of applications on your Blackberry, go to Options -> Security -> Encryption. If Encryption is checked, uncheck it.

How to Install AstraSync

  1. On your phone browser go to AstraSync Login (external link, opens in new window)  and sign in with the email you registered above. Once logged into the User portal, click on “Send a download link by SMS” to send your Blackberry a download link. You should receive a text within moments of sending the link.
  2. Click the link in your text message or go to using the BlackBerry® Browser to load the application download page.
  3. Click 'Download' to start the installation.
Screenshot of Astrasync Download Screen

1. Click Yes to download the AstraSync program.

Screenshot of Astrasync Download Screen
Screenshot of Installing Astrasync Dialog

2. When complete Run AstraSync to start the set up wizard.

Screenshot of Successful Astrasync Installation

1. Click Yes for the two data access security prompts.

Screenshot of Security Prompt

2. AstraSync should open automatically - you will be prompted to back up your Blackberry.

Click OK if you have done so.

Screenshot of Security Prompt

3. You will also be prompted to prevent data corruption by ensuring Content Protection is disabled.  

Click OK if you have done so.

Screenshot of Security Prompt

4. The Astrasync license agreement will pop up - if you accept its terms, click Accept.

5. The Blackberry will auto-detect your network type and should configure itself to use BIS. Click Next.

Screenshot of Astrasync License Agreement

1. On the next screen, enter the following:

Email Address:  Your email address
Domain: leave blank
Username: Your email address
Password: Your Google Token

Click Next.

AstraSync will now try to complete network settings - it will try several methods and fail.

2. It will now prompt you to fill in a few more fields:

Domain: leave blank
Use SSL - check this box

Click Next.

3. AstraSync will now verify server credentials. It should find the server version - click Next.

Verify Server Credentials Screen

4. AstraSync will now check for available items to sync. 

Screenshot of Sync Settings

5. Choose which items you want AstraSync to synchronize and click Next.

Screenshot of Sync Settings

1. If you have chosen to synchronize calendar and contact data, and items already exist on your device, the following warning will appear:

Screenshot of Sync Settings
Screenshot of Sync Settings

2. If you choose to delete the items on your device, you must disconnect from your computer, type 'delete' in the conformation box, and wait while the items are deleted.

Screenshot of Sync Settings

3. AstraSync should now process your configuration settings and perform an initial sync of your data. Once the sync has completed your email inbox will be displayed.

You will now be running Astrasync in trial mode.  

Screenshot of Sync Contacts Screen

How to Register AstraSync

Take the serial number/license key from the email you received, and press the Menu button. Go to Options → register. Type in the serial number and click Register.

You will receive a message stating that you have successfully registered AstraSync.  Click Close to finish.