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Cisco Jabber Troubleshooting

Cisco Jabber is an app that allows you to make and receive phone calls to your TMU extension on your computer or mobile device.  

Installing Jabber

Once you receive confirmation from CCS that you’ve been moved to the new Cisco system, please download and set up Jabber on your computer or mobile device. Instructions can be found under the “Cisco Jabber” section of the Software for Phones and Fax page.

Using Jabber

Important note: In the event of an emergency, it’s strongly recommended that you dial 911 using your cellular phone line as Jabber cannot pinpoint your location for emergency responders.

1. On your computer or mobile device, go to the Calls screen and select the keypad iconJabber keyypad icon.

2. Enter the phone number, then select Call Jabber call icon.  You can use the backspace Jabber backspace iconto correct any dialing mistakes.

The Jabber mobile app defaults to speakerphone. However, you can change the configuration to make and receive calls on an earphone or headset instead.

1. While signed in to Jabber, tap the circular icon with your initials at the top-left corner of your screen.

2. Tap the Settings option followed by Audio and video.

3. Next, tap Default audio output.

4. Select Speaker or Earphone. If you’d like to use a headset, please select Earphone.

Once you’ve made your selection, return to the main menu by tapping the left chevron symbol at the top-left of your screen.

If you’d like to clear your account settings including call, chat and file history, or if you’re experiencing issues that logging out and logging back in does not solve, you can reset Jabber.

1. Launch the Jabber mobile app and do not sign in. If you are automatically signed in, please sign out.

2. Next, tap the Reset Jabber option.

3. Review the confirmation message and tap Reset to proceed.


Select the gear icon  Gear icon and choose Help and then About Cisco Jabber

About Cisco Jabber for Windows


Select Jabber from the main menu and choose About Jabber

About Cisco Jabber for MacOS